Chapter 15, Problem 15.45CYU

Why is strategic competency important?

The Simple Solution to Traffic A study in 2017 showed that Metro Manila has the 3rd worst traffic among its Southeast Asian neighbors. Government authorities are receiving several complaints from commuters due to the worst transport connectivity and endless queueing and congestions among rail transit stations. In this regard, aligning projects for the improvement of the traffic system as part of the "Metro Manila Dream (MMD) Plan" was set into motion. However, media reports claimed that many commuters did not feel any improvement in the current traffic situation in the Metro, especially in Epifanio Delos Santos Avenue (EDSA). The chair of the Metro Manila Development Authority (MMDA) is keen to verify if the road traffic conditions are fairly improving in EDSA despite various media reports. In the past, the recorded vehicular traffic speed in EDSA shows about 15 kph, on the average. To do this, the MMDA deployed speed measuring radars in which the traffic speeds of 200 randomly sampled…

The manager Concerned about her current customer base, manager Andersen started to think of factors that might affect the attractiveness of an auditing firm. Of course, the service quality provided and the fees charged by the auditor seem two important factors. Next, she decides that the reputation of the auditing firm also needs to be included in the framework as an independent variable. As illustrated by the dramatic effects of recent auditing scandals, reputation seems especially important for large auditors (i.e., auditing firms that are large in size). Finally, manager Andersen also thinks that the proximity of the auditing firm to the customer is another variable to be included as an independent variable. Proximity very likely affects the possibility for the client to personally meet with the auditors on a regular basis and she knows from her own contact with customers that they perceive personal interactions as quite important. Consider the above scenario shown; answer the…