Chapter 10.1, Problem 10.4E

The president of a company that manufactures central home air conditioning units has told an investigative reporter that at least 85% of its homeowner customers claim to be “completely satisfied” with the overall purchase experience. If the reporter were to subject the president’s statement to statistical scrutiny by questioning a sample of the company’s residential customers, would the test be one-tail or two-tail? What would be the appropriate null and alternative hypotheses?