Which of the following(s) is not correct regarding bad news messages? a. A direct bad news message would be appropriate for minor delays. b. An indirect bad news message should end with a pleasant goodwill message c. A direct bad news message should close with a goodwill statement that refers to the bad news d. The subject line in a bad news message should not always be positive e. Bad news should not be repeated several times to make sure the reader understands it
Which of the following(s) is not correct regarding bad news messages? a. A direct bad news message would be appropriate for minor delays. b. An indirect bad news message should end with a pleasant goodwill message c. A direct bad news message should close with a goodwill statement that refers to the bad news d. The subject line in a bad news message should not always be positive e. Bad news should not be repeated several times to make sure the reader understands it
Social Psychology (10th Edition)
10th Edition
ISBN:9780134641287
Author:Elliot Aronson, Timothy D. Wilson, Robin M. Akert, Samuel R. Sommers
Publisher:Elliot Aronson, Timothy D. Wilson, Robin M. Akert, Samuel R. Sommers
Chapter1: Introducing Social Psychology
Section: Chapter Questions
Problem 1RQ1
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Question
Q11
Which of the following(s) is not correct regarding bad news messages?
a.
A direct bad news message would be appropriate for minor delays.
b.
An indirect bad news message should end with a pleasant goodwill message
c.
A direct bad news message should close with a goodwill statement that refers to the bad news
d.
The subject line in a bad news message should not always be positive
e.
Bad news should not be repeated several times to make sure the reader understands it
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