Ghana COCOBOD’s Cocoa Clinic® offers health delivery services to employees of the Ghana Cocoa Board and to the general public. The OPD service process typically includes five activities that are conducted by five different personnel in the sequence described below1, with their activity times in parenthesis: Activity # 1. Welcome patient and retrieve patient’s record (13 minutes) 2. Take vitals (08 minutes) 3. Consult the medical doctor (12 minutes) 4. Make payment at cash office (10 minutes)
Ghana COCOBOD’s Cocoa Clinic® offers health delivery services to employees of the Ghana Cocoa Board and to the general public. The OPD service process typically includes five activities that are conducted by five different personnel in the sequence described below1, with their activity times in parenthesis:
Activity #
1. Welcome patient and retrieve patient’s record (13 minutes)
2. Take vitals (08 minutes)
3. Consult the medical doctor (12 minutes)
4. Make payment at cash office (10 minutes)
5. Receive medications from pharmacy (15 minutes)
1. What is the process utilization?
2. What is the cycle time in minutes?
3. What is the idle time per unit at the nurse taking the vitals?
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