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Capacity utilization of the teller. Average number of cars in the waiting line Average number in the system. Average waiting time in line. Average waiting time in the system, including service.

Capacity utilization of the teller. Average number of cars in the waiting line Average number in the system. Average waiting time in line. Average waiting time in the system, including service.

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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  1. Western National Bank wants to provide a drive-through window for its customers.  Management estimates that customers will arrive in their cars at the rate of 15 per hour.  The teller who will staff the window can service customers at the rate of 20 per hour.  Assuming Poisson arrivals and exponential service, find the following:
  1. Capacity utilization of the teller.
  2. Average number of cars in the waiting line
  3. Average number in the system.
  4. Average waiting time in line.
  5. Average waiting time in the system, including service.

 

 

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