b. Set up a meeting with your call centre team: a) Identify information that your team requires to do its work well (for a specific task / project) and convey it to your team b) Design an exercise to encourage team members to reflect on the team's performance and get the team members to reflect on their performance and use it to agree on performance targets c) List ways of measuring performance apart from formal performance management d) List actions that a leader can take to improve the ways in which members measure their own performance in the team e) List possible systems for recognising achievement at team level f) Design a management process that makes provision for feedback from the team members to the manager.

b. Set up a meeting with your call centre team: a) Identify information that your team requires to do its work well (for a specific task / project) and convey it to your team b) Design an exercise to encourage team members to reflect on the team's performance and get the team members to reflect on their performance and use it to agree on performance targets c) List ways of measuring performance apart from formal performance management d) List actions that a leader can take to improve the ways in which members measure their own performance in the team e) List possible systems for recognising achievement at team level f) Design a management process that makes provision for feedback from the team members to the manager.

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

See similar textbooks

Similar questions

Organizations need to promote organizational learning and knowledge management. One of the points emphasized was that organizational learning and knowledge management are based on individual organizational members sharing what they know with others. Using the following four areas, list specific actions on each level that a manager can implement to encourage such sharing. a. Planning b. Implementation c. Evaluation d. Control
Case: The Busy Boss Delegates Director of materials management Tom Netter was responsible for activities divided among five managers, some who themselves had subordinate supervisors. As someone responsible for a wide range of activities, Tom had always espoused a belief and active delegation of authority an active participative management as far as his direct-reporting managers were concerned. It seemed to Tom as though a common response throughout the hospital to many problems and questions that arose was, “That's Netter's responsibility”. In a way it made him feel good to be identified so strongly with many important activities. Among Tom’s many responsibilities was membership, on behalf of the hospital, on several product committees of the region’s group purchasing program. He also served on at least four hospital committees, including the product evaluation committee and the safety committee. As is often the case with a growing health care institution and with the expanding…
For this assignment you will be writing a disciplinary memo for a person (or pet, or object?) who isn’t meeting your expectations for their role in your life. You could write up your car for breaking down too much, your cat for… being a cat, a coworker, a roommate, the world is your oyster. Use the sample formal performance warning in writing on page 178 of Managing to Change the World to guide the writing of your memo and be sure to use the checklist below to write a thorough document. The formal warning should include; the problem/performance issue clearly laid out the impact of the performance issue what specifically needs to improve details of how the person will know they are meeting standards consequences and a clearly laid out timeline for improvement
B1. As a manager, you expect your call center team to deliver the highest level of service on the phone. Based on the expectation set by the Headquarter, you and your representatives team need to develop good rapport with customers, gather the correct information to set your field employees up for success, and share with the customer why your company is the best choice for their home service needs. Your customer service representatives are often viewed by consumers and other company employees as the least-paid, least-trained, and least- respected people in your business. This mentality, and a company culture that cosigns it, will not work long-term. Managers need to make it clear to all employees through words, actions, and behaviors that the role of a customer service representative is vital to your company. Therefore, it is crucial for you to engage with your front-line employees. Show them how the duties they perform each day factor into the company's overall success. From the above…
Write a persuasive (300-350 words) to the senior management ,convincing them that, from the perspective of frontline staff, the PAS system can be beneficial to the company. Write with good justifications.
Mangement The success of the coordination improvement initiative highlighted the critical role played by leadership in fostering a collaborative work environment. The company's leadership actively supported the implementation of the new coordination strategies by providing the necessary resources, encouraging a culture of open communication, and leading by example. Key performance indicators were established to monitor and evaluate the effectiveness of the coordination enhancements continuously. Leadership also played a crucial role in instilling a sense of accountability among team members. By emphasizing the importance of clear communication, defined roles, and shared goals, leaders contributed to the creation of a more cohesive and motivated workforce. The success of the coordination improvements not only enhanced the current project but also laid the groundwork for future endeavors, as the lessons learned from this case were integrated into the company's project management…
You are a child care and education program director. Chris and Karen are teachers in your center. Chris just began working at the center, and as a recent college graduate, she has had little hands-on experience. She has a lot of questions and frequently needs help figuring out what to do. Karen has been with the center for many years, much longer than any of the other teachers. She knows the program very well and functions reliably with little supervision. This morning, Chris and Karen got into an argument about which group should be using the playground. They could not settle the argument themselves, so they brought the problem to you. 1. How should you handle the conflict between Chris and Karen? 2. If the entire staff was like Chris (new and inexperienced), which management style would most likely serve you best? Why? 3. If the entire staff was like Karen (very experienced and well versed in the program), which management style would most likely serve you best? Why?
Management is the process of planning, organizing, leading, and controlling resources within an organization to achieve specific goals and objectives. It involves coordinating people and resources efficiently and effectively to accomplish the desired outcomes. Effective management requires clear communication, strategic decision-making, problem-solving skills, and the ability to motivate and inspire others towards a common purpose. Question: How does effective communication contribute to successful management within an organization?
Week 5: Understanding Strategic Leadership 6363 unread replies8686 replies Describe the strategic leadership process and why strategic strategies are of essence when building an organizational/agency vision and leading change
How would a board meeting leader, use the fruit of the spirit as an outline to organize and improve the performance and member experience during meetings?