Minicase 2

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School

Southern Alberta Institute of Technology *

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Course

260

Subject

Marketing

Date

Feb 20, 2024

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docx

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2

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Lincy Blanco | Marketing 260- Section JC | 000900195 MINI CASE #2 1. The 3 things required to build brands which most successful brands are obsessed with (10 Marks) As a Marketing Consultant to ALEXO RESTAURANT these are the three C’s, the Competitive Advantage this restaurant has an advantage and become one of the largest restaurant chains in Canada with over 200 franchise outlets across the country and they also considering to expand in the US, Mexico and the Caribbean markets. The product itself of this restaurant has been recognized by many of its customers specifically the International Students and the new comers who are just migrated from Ethiopia to Canada. Communication I would offer a solution to create a website platform so that we can also target the people who are internet user and they love to browse on the internet. This website must be updated from time to time so that all of the vital information about the product price and promotion are properly set and also the Logo of the company must be unique and very attractive to the community so that it could easily recognizable that this logo is for ALEXO RESTAURANT. Having a logo must also have a meaning or a story from where the company started and to the success of its business. Contribution as part of the company success we must have to contribute to the community by providing environmentally friendly advocacy. We will do tree planting in every place that we have a branch and making sure that our product use for take out food materials must be 100% recyclable and environmentally friendly. This approach must be included in our goals and this can also affect to the community that our company is Socially Responsible to the community, we return what we earn. This will have a big impact on the society because a lot of customers will eventually share what they positively see from ALEXO RESTAURANT.
2. The 3 stages/steps in CRM Cycle in the implementation of effective CRM strategy (10 marks) The CRM process is a strategy for keeping every customer interaction personalised and meaningful that consists of five main steps. A customer relationship management system (CRM system) provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers. Marketing research it is given that the market has a gap observed in the Calgary’s ethnic and indigenous restaurant market where international students from Ethiopia and Eretria living on SAIT, U of C, and MRU residences do not have access to Ethiopia and Eretria cuisines on their campuses. I must identify the needs of every individual so we can align our product to them. Business Development we could develop a strategy on penetrating an ideal approach to the community and this can help the company sustain its success. This approach can help the company focus on the gap that we have now in the market. Customer Feedback we should conduct a survey or review on every customers who dine in and what should they love from our product and the customer service that we provide to them. Once we get all the feedback that we have gathered we can improve on it in a continuous manner and we must also address the negative feedback that the customers have reviewed to us. This is very important because we can also identify in what area are need to improve so that by addressing their concerns the customers can feel comfortably and we can build a loyal customers in the future which the customer also can share their experience from ALEXA RESTAURANT.
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