Assessment-3-templates 1

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Western Sydney Institute TAFE *

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801

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Management

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Jan 9, 2024

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KAA4050 Management of people and organisation Assessment 3 Template Section C Task 1 Appendix 1.1: Minutes of the meeting Template Date: July 05, 2023 Time: 9;00am Venue/ location: level 2, room 2, KAA hotel and spa building Attendees: Name Position email Paul Manager Pauldanielle23@gmail.com Christian Chef Christian31@gmail.com Sunday Barista Sunday12@gmail.com Kevin Front/Wait Staff Kevvin29@gmail.com Denji Kitchen Porter Denji14@gmail.com Meeting agenda items: In order to increase local interest in the neighborhood and diversify its revenue sources from hotel guests, the group has set three core strategic goals, more precisely to: In the upcoming fiscal year, increase local traffic by 25%. - Launching a "happy hour" promotion to boost clientele and popularity - Advertising on several social media channels, including a website and pages on Facebook and Instagram. - Engage current clients in novel ways - Providing seasonal new goods and services -Online booking or ordering with delivery - Offer outstanding services and recruit amiable team members - Construct combo meals to boost sales - A promotion from a powerful individual - Working together with outside delivery services - Provide packages for weddings, birthdays, and other occasions. - Room package every weekend and holiday with a lunch buffet Create and administer a'special or loyalty' program that will serve as the foundation for weekly local advertising. - Using our social media platforms to offer discounts around important occasions like Father's Day, Mother's Day, and Christmas. - Offering gift cards or gift certificates to customers - Provide entertainment to customers to encourage loyalty - Free membership for both devoted and non-member clients. Offer entertainment to entice guests to remain longer - Every Friday night, live music - Activities at a cafe or restaurant, free movies, and live sporting Kingsford Academy Australia |CRICOS: 04036M RTO: 45882 |KAA4050| v1.0 Page 1 of 14

KAA4050 Management of people and organisation Assessment 3 Template events are all available for no cost. - Request a well-known guest to present an event - Interact with clients - Hire a bartender with flare - Spend money on a picture booth. - Hold a cooking contest - Provide leisure pursuits Action Person responsible Due date Kitchen staff or team specials and programs Staff and team 12 months Boost food traffic by 25% Manager 12 months Entertainme nt Staff and team 12 months Kingsford Academy Australia |CRICOS: 04036M RTO: 45882 |KAA4050| v1.0 Page 2 of 14

KAA4050 Management of people and organisation Assessment 3 Template Appendix 1.2: Meeting Room Reservation Form Reservation Name: KAA café team Contact detail/s: Kevin, Christian, Denji, Sunday, Paul Address: Kingsford Academy Australia, Level 2, Room 2, 545 Kent Street, Sydney, Australia Date of reservation: July 5, 2023 Time: 9;00am Number of guests: 5 Number of tables: 1 Number of chairs: 5 Room lay-out: Straight Rectangular Will the food be served? No If yes: FOOD SERVICE: (please choose) Ala Carte: _________________ Buffet: _______________________ Set Menu: _________________ Table d’hote: _________________ Festivals: __________________ Functions/ Events: (please specify): Coffee and Water AMENITY REQUIREMENTS: List of equipment: Notes: Notes: ¨ Blackboard Purpose and Goals ¨ TV Showing sample videos ¨ White Board Buzz session ¨ Microphone Voice out ideas ¨ Projector Overall plan ¨ Internet/ wifi More connected information from web Kingsford Academy Australia |CRICOS: 04036M RTO: 45882 |KAA4050| v1.0 Page 3 of 14

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KAA4050 Management of people and organisation Assessment 3 Template Appendix 1.3: Team Work Plan (Reference template for task 1) Team Leader Paul Danielle D. Vidal Date of planning discussion July 05, 2023 Date of review 12 months Plan Idea Goals Preparation Objective Responsible Outcomes Timeframe Retail food delivery Increase local traffic by 25% in the new upcoming financial year They are looking for ways to deliver their goods and services. If you need a new distribution method or have a product that you want delivered directly to your customers' doors, a third-party delivery service is the best option. Manager and courier Increased revenue, as well as potential new members and customers. 3 weeks Packaging that is appropriate Businesses can use third-party delivery to deliver their products and services to customers. These can be outsourced by companies. rather than using their own vehicles, they outsource delivery services Manager and courier Increased revenue, as well as potential new members and customers. 3 weeks Kingsford Academy Australia |CRICOS: 04036M RTO: 45882 |KAA4050| v1.0 Page 4 of 14

KAA4050 Management of people and organisation Assessment 3 Template to a third party. Food and drink Capable of providing special meals and dishes for free. Manager, Kitchen staff and courier Increased revenue, as well as potential new members and customers. 3 weeks Idea Goals Preparation tasks Objective Responsible Outcomes Timefram e Free membership cards to all customers that will purchase the product of business Develop and implement a “specials or loyalty” program to use as the basis of weekly advertising in the local area Free stuff and food discounts are available to both new and existing members. Members and non-members alike benefit. To increase the number of people on the rosters. and bring in new customers and income. Kitchen and Event Staff To add other individuals to the rosters. and achieve revenue and new customers. 3weeks Participating in hotel- sponsored, partnered, or hosted events may entitle you to a free event pass, discounts, rewards, and other perks. To increase the number of people on the rosters. and bring in new customers and income. Kitchen and Event Staff To add other individuals to the rosters. and achieve revenue and new customers. 3weeks Benefits and freebies can be provided to both new and To increase the number of people on the Member To add other individuals to the rosters. 3weeks Kingsford Academy Australia |CRICOS: 04036M RTO: 45882 |KAA4050| v1.0 Page 5 of 14

KAA4050 Management of people and organisation Assessment 3 Template existing members. Discounts on ongoing earned profits services are offered to both members. as well as non- members. rosters. and bring in new customers and income. and achieve revenue and new customers. Idea Goals Preparation tasks Objective Responsible Outcomes Timeframe Installing television for sports events live and activity such as sing performance Provide entertainment to encourage people to stay longer A probable menu and food options for events and entertainment (including seasonal events) To serve delicious food to guests who may be attending special events or entertainment. Kitchen and Event Staff For attracting more customers 2 weeks A hotel program that could be used for major events and entertainment. There are special and seasonal occasions included. Increasing the number of customers from various sources. Kitchen and Event Staff For attracting more private events, various leveled, public, and incidental events were facilitated. 2 weeks The advantages and benefits of a potential event for To gain more customers and potential Kitchen and Event Staff For attracting more private 2 weeks Kingsford Academy Australia |CRICOS: 04036M RTO: 45882 |KAA4050| v1.0 Page 6 of 14

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KAA4050 Management of people and organisation Assessment 3 Template participants and attendees. partnerships and sponsorships for entertainment and events. events, various leveled, public, and incidental events were facilitated. Team members’ roles and responsibilities Activity Responsibilities Specific Goals Outcomes Timeframe Owner Handling the whole project or activity Taking care of the whole process of the ongoing activity or project of the business To maintain and follow the process presented in the plan made The whole event goes as it is planned 3weeks Observation and Monitoring Analyzing the event every time to ensure that it is going on smoothly To avoid having mistakes, accidents and errors No incidents reported Daily Manager Leading members Giving every member their obligation and responsible task for the whole event To make the event or work goes smoothly and properly as it planned Staffs or members perform well throughout the event or working hour 2weeks Making Deciding on what To achieve the Goals and 3weeks Kingsford Academy Australia |CRICOS: 04036M RTO: 45882 |KAA4050| v1.0 Page 7 of 14

KAA4050 Management of people and organisation Assessment 3 Template decisions plan should be followed throughout the event desired goals and objective objectives are achieved as what is expected Chef Cook food Cooking all the meals ordered by customers To serve the best meal included in the menu Positive feedback from customers daily Sou chefs Checking stocks Checking stocks that need to be restocked or purchased To maintain the flow of foods properly in the kitchen The business did not experience shortage in any kind of ingredients daily Kitchen porters Food preparation Preparing and cutting all the ingredients needed by the chef To assist chef on time and without delays A fast-cooking service from chef from their help daily Cleaning Cleans all the dishes that are being used such as plates, glass, bowls, etc. They also maintain the cleanliness of the kitchen To show and maintain the cleanliness A clean and ventilated working place daily Wait staff Preparing table Cleaning the table and setting it up for another customer that will come. To show the cleanliness, orderliness, comfort and cozy type of cafeteria Satisfaction of customers for effort daily Taking orders Taking note of the orders of customers and sending it to the front staff To provide excellent service to customers Customers are delighted due to good service daily Kingsford Academy Australia |CRICOS: 04036M RTO: 45882 |KAA4050| v1.0 Page 8 of 14

KAA4050 Management of people and organisation Assessment 3 Template Kingsford Academy Australia |CRICOS: 04036M RTO: 45882 |KAA4050| v1.0 Page 9 of 14

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KAA4050 Management of people and organisation Assessment 3 Template Task 2 Appendix 2.1: Identifying any barriers Task and Responsibilities Barriers Techniques or process to overcome Mentoring and coaching support to be provided 1. an increase of 25% EG1: Tristan supports in giving special products and gifts to customers. EG2: alerts targeted individuals about available freebies and special bundles. EG1: Tristan may offer a different type of freebie or give specific freebies to folks who do not satisfy certain conditions. EG2: Tristan may be unable to provide certain clients with unique products or freebies. because there was an issue in communication between employees or because there was no interaction at all. 1. Description 2. Demonstration 3. Evaluation 4. Paying attention to the trainee's explanation 5. Monitoring and assessing trainee performance 6. Giving feedback While Tristan accomplishes the work, which needs him to effectively communicate with a range of people, he will receive coaching based on his shortcomings in specific abilities. This will be done either before or after the shift. His shifts will involve opportunities for mentoring. Key professionals with experience in these areas will collaborate to continue assisting Tristan. 2: Special/promotion EG1: Tristan names a few key non- members who are committed to the program. Tristan may add a non-member who has not committed himself to the system. 1. Description 2. Demonstration 3. Evaluation 4. Paying attention to the trainee's explanation 5. Monitoring and assessing trainee performance 6. Giving feedback Tristan will grow more comfortable with the program after being educated on how to utilize it. The training session will take conducted both before and following the shifts. Throughout the shift, mentoring in the form of locating actions involving membership will be delivered. backed up by competent staff. 3: entertainment EG1: Tristan's participation in particular activities and entertainment programs as EG1: Tristan may be introduced to new applications with which he is unfamiliar. 1. Description 2. Demonstration 3. Evaluation 4. Paying attention to the trainee's explanation Tristan will learn about friendliness without causing any strange circumstances by having certain Kingsford Academy Australia |CRICOS: 04036M RTO: 45882 |KAA4050| v1.0 Page 10 of 14

KAA4050 Management of people and organisation Assessment 3 Template supporting staff. 5. Monitoring and assessing trainee performance 6. Giving feedback powers taught to him. Before each event, new programs and office coaching will be provided. A special meeting with the elaborate staff members will take place a long time before the event. Appendix 2.2 Minutes of the meeting Template Date: May 16, 2023 Time: 9:00am Venue/ location: l evel 2, room 2, KAA hotel and spa building Attendees: Name Position email Paul Manager Pauldanielle23@gmail.com Christian Chef Christian31@gmail.com Sunday Barista Sunday12@gmail.com Kevin Front/Wait Staff Kevvin29@gmail.com Denji Kitchen porter Denji14@gmail.com Meeting agenda items: - The introduction of new teammates - Tristan's three roles are discussed. Increase food service traffic by 25%. - EG1: supports in offering clients with exclusive products and freebies. - EG2: informs targeted individuals about available special packages and freebies. Specials and promotions - EG1: Provide a list of notable non-members who are devoted to the program. Entertainment and Events - EG1: Tristan's participation as extra personnel in specific activities and activities. - Following a discussion of the challenges, Tristan may give out a different type of freebie or only give out some freebies to persons who do not meet specific standards. Kingsford Academy Australia |CRICOS: 04036M RTO: 45882 |KAA4050| v1.0 Page 11 of 14

KAA4050 Management of people and organisation Assessment 3 Template - Tristan may refuse to provide specific consumers with exclusive products or bonuses. because there was a disruption in communication between employees or no communication at all. - Tristan may add a non-member who is not committed to the system. - Tristan may be unfamiliar with the computer program or system that manages and organizes these memberships. - Tristan may be exposed to brand-new software that he is unfamiliar with. Appendix 2.3 Coaching & Mentoring Session Template Date: May 16, 2023 tim: 09:00am Duration: onwards Coaching & mentoring Objectives (What is to be achieved?) Resources Time Activities Kingsford Academy Australia |CRICOS: 04036M RTO: 45882 |KAA4050| v1.0 Page 12 of 14

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KAA4050 Management of people and organisation Assessment 3 Template Increase food service traffic by 25%. - EG1: supports in offering clients with exclusive products and freebies. - EG2: informs targeted individuals about available special packages and freebies. Specials and promotions - EG1: Provide a list of notable non-members who are devoted to the program. Entertainment and Events - EG1: Tristan's participation as extra personnel in specific activities and activities. - Following a discussion of the challenges, Tristan may give out a different type of freebie or only give out some freebies to persons who do not meet specific standards. - Tristan may refuse to provide specific consumers with exclusive products or bonuses. because there was a disruption in communication between  Event Materials and paraphernalia.  Program Application  WorkStation  Computer  Programs and Services Brochure for Employees.  Camera  Tools and Equipment’s.  Event Guides  Communicatio n and Authority flowchart. 4hrs Explanation: Outline and describe the steps for: - Brochures and images to showcase giveaways and introduce them to clients. - Making use of the Identification Program for Membership and other functions. - Making use of flowcharts to solve issues and handle crises. - Explaning how to use the event's props and other details. - How to distinguish devoted members and clients from those who aren't. -Using the camera to take images - The equipment and tools he needs to execute his work. 2hrs Silent Demonstration: Every task was demonstrated by Tristan. 2hrs Demonstration and Explanation: Ensure that he has understood the lessons and provide more details. 1hr Trainee Explanation: Ascertain Tristan's understanding of each activity by providing sufficient information. Kingsford Academy Australia |CRICOS: 04036M RTO: 45882 |KAA4050| v1.0 Page 13 of 14

KAA4050 Management of people and organisation Assessment 3 Template employees or no communication at all. - Tristan may add a non-member who is not committed to the system. - Tristan may be unfamiliar with the computer program or system that manages and organizes these memberships. - Tristan may be exposed to brand- new software that he is unfamiliar with. 1hr Trainee Demonstration: Let Tristan show the coach how to complete the assignments. showing the extent of his possible understanding. how he completes duties, too. 2hrs Trainee Practice: Give Tristan enough time to recognize his issues, deal with them, and apply what he has learnt. 1hr Feedback: Review the tasks he completed throughout the training sessions, and if necessary, give him suggestions for any areas where he did well or where he could have done better. Everything should also be as optimistic as is achievable by humanity. Kingsford Academy Australia |CRICOS: 04036M RTO: 45882 |KAA4050| v1.0 Page 14 of 14

Assessment-3-templates 1

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