REAA - Pre-Enrolment Assessment (Level 4) - MS Word Document v1.1

docx

School

Academy of Real Estate *

*We aren’t endorsed by this school

Course

FNSINC402

Subject

Management

Date

Jan 9, 2024

Type

docx

Pages

Uploaded by MegaSteel12927

Pre-Enrolment Assessment Microsoft Word Document Microsoft Word Document I confirm that I have viewed this Microsoft Word Document and was successfully able to fill in the available fields and answer the questions in the document. Name: Prempal Singh Date: 24/08/2023 Page | 1 of 6 © Real Estate Academy Australia Version 1.1 – July 2022 RTO 32426

Pre-Enrolment Assessment Microsoft Word Document Question 1 What steps would you take to deal with a customer complaint? Customer complaints are very important to handle for any business to flourish. There are some vital steps considered when handling a customer complaint. These are as follows: 1. First listen to the customer complaint carefully to figure out where it went wrong and appreciate the customer to bring it to your attention. 2. Get the details of the customer regarding their complaint i.e., all the facts and figures. 3. After listening to the complaint discuss the ways matters can be resolved with the customer. 4. Finalize the option with the customer to resolve the issue. 5. Act promptly to fix the issue and respond quickly to the customer. 6. Make sure the customer is happy and satisfied with the outcome of the complaint. 7. Follow up with customer for feedback about your ways of handling the complaint and any suggestions to improve the process in future. Question 2 List some attributes that you would need to deliver good customer service in your industry or another industry of your choice? For delivering good customer service one must have the following attributes: 1. You must have ‘to do attitude.’ 2. Thorough knowledge of the product you are selling. 3. Punctuality 4. You must have patience and politeness. 5. Good problem-solving skills. 6. Very clear and ambiguous communication is necessary. 7. Strong habit of listening and understanding of customer viewpoint. 8. Finish work in timely manner Question 3 What would you do if you noticed a workplace health and safety risk in your workplace? Page | 2 of 6 © Real Estate Academy Australia Version 1.1 – July 2022 RTO 32426

Pre-Enrolment Assessment Microsoft Word Document When you notice a workplace health and safety risk first do your own risk assessment. Try to make that area safe and report to your supervisor or health and safety representative immediately. This quick reporting helps the authority to take immediate actions to control the hazards before injury happens to any of the workers. . Page | 3 of 6 © Real Estate Academy Australia Version 1.1 – July 2022 RTO 32426

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Pre-Enrolment Assessment Microsoft Word Document Question 4 Choose one (1) of the five (5) photos below and write a minimum of two (2) and maximum of four (4) paragraphs about the image of your choice. You can write about whatever you see in the photo and use your imagination to describe who might live in such a house and what it might be like to live in such a house. There is no right or wrong answer to this activity. Page | 4 of 6 © Real Estate Academy Australia Version 1.1 – July 2022 RTO 32426

Pre-Enrolment Assessment Microsoft Word Document Which picture number did you choose to write about? 1, 2, 3, 4 or 5 I have selected house 5. It’s a nice house located at a beautiful place as I can see city view in the background. This house is a modern style living consisting of five bedrooms, a big open style living room, a nice kitchen, and beautifully designed bathrooms along with fantastic style stairs. Also, it has an amazing backyard with a heated pool and lush green hedge. It looks like a masterpiece because of its architecture. It has a modern Page | 5 of 6 © Real Estate Academy Australia Version 1.1 – July 2022 RTO 32426

Pre-Enrolment Assessment Microsoft Word Document style entrance with nicely designed gates. Also, it has large windows that allow plenty of natural light to shine through. It looks like this house is owned by some celebrity or an established businessman. Maybe a family of four is living in this house, i.e., two adults and two children. They must have the taste of a modern plush home with the latest facilities. It will be a dream come true for me and my family to live in this type of house. Life will be fun and easy while living in such a modern house.it was always my dream to live in house which has beautiful interiors, a large kitchen with double islands, stylish laundry room and nice alfresco with sunken heated pool. After having a long and tiring day at work it will be nice to relax in this cozy house . Page | 6 of 6 © Real Estate Academy Australia Version 1.1 – July 2022 RTO 32426

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Related Documents

LHRD 3723 Case Study 2.docx

Week 4 - Discussion 1.docx

wk 4 DP.docx

manage operational plan 000.doc

Presentation1.ppt

RECURIT SIMRANDEEP.doc

Task 1_Proposal.docx

HRMFPX5118_RafaelLopez_Assignment2_2.docx

An Outline on Pre-departure Training for Improving Expatriate Performance at PepsiCo. (1).docx

Module 10 - Accountability.docx

L108 test.docx

UnitVIII - Study Guide.pdf

Recommended textbooks for you

Understanding Business

Management

ISBN:9781259929434

Author:William Nickels

Publisher:McGraw-Hill Education

Management (14th Edition)

Management

ISBN:9780134527604

Author:Stephen P. Robbins, Mary A. Coulter

Publisher:PEARSON

Spreadsheet Modeling & Decision Analysis: A Pract...

Management

ISBN:9781305947412

Author:Cliff Ragsdale

Publisher:Cengage Learning

Management Information Systems: Managing The Digi...

Management

ISBN:9780135191798

Author:Kenneth C. Laudon, Jane P. Laudon

Publisher:PEARSON

Business Essentials (12th Edition) (What's New in...

Management

ISBN:9780134728391

Author:Ronald J. Ebert, Ricky W. Griffin

Publisher:PEARSON

Fundamentals of Management (10th Edition)

Management

ISBN:9780134237473

Author:Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo

Publisher:PEARSON

SEE MORE TEXTBOOKS

Recommended textbooks for you

Understanding Business
Management
ISBN:9781259929434
Author:William Nickels
Publisher:McGraw-Hill Education
Management (14th Edition)
Management
ISBN:9780134527604
Author:Stephen P. Robbins, Mary A. Coulter
Publisher:PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract...
Management
ISBN:9781305947412
Author:Cliff Ragsdale
Publisher:Cengage Learning
Management Information Systems: Managing The Digi...
Management
ISBN:9780135191798
Author:Kenneth C. Laudon, Jane P. Laudon
Publisher:PEARSON
Business Essentials (12th Edition) (What's New in...
Management
ISBN:9780134728391
Author:Ronald J. Ebert, Ricky W. Griffin
Publisher:PEARSON
Fundamentals of Management (10th Edition)
Management
ISBN:9780134237473
Author:Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
Publisher:PEARSON