RECURIT SIMRANDEEP

SIMRANDEEP KAUR AVE-01995 GROUP NO: DHM20-05  The position description should list only the inherent requirements of the job. 5. Ensure criteria incorporate customer service attitude and experience to ensure a fit to the position.  Experience in managing customer expectations and identifying customer needs  High level interpersonal skills and the ability to deal with distressed or angry customers.  ‘Take responsibility for delivering high quality customer-focused services.  Understand customer perspectives and ensure responsiveness to their needs.  Identify customer service needs and implement solutions.  Find opportunities to co-operate with internal and external parties to improve outcomes for customers.  Maintain relationships with key customers in area of expertise.  Connect and collaborate with relevant stakeholders within the community.’ Administering Recruitment 1. Choose and organise selection process taking into account job skill requirements. Recruitment should incorporate the following steps: 1. Before you start looking. 2. Preparing a job description and person profile. 3. Finding candidates. 4. Managing the application process. 5. Selecting candidates. 6. Making the appointment. 7. Induction.

SIMRANDEEP KAUR AVE-01995 GROUP NO: DHM20-05  application  psychometric testing  interview  aptitude testing  Information sought from referees. Equal employment opportunity   is a government policy that requires that employers do not discriminate against   employees   and job applicants based upon certain characteristics, such as age, race, colour, creed, sex, religion, and disability. 2. Participate in selection process. Employee Selection   is the   process   of interviewing and evaluating the candidates for a specific job and   selecting   an individual for employment based on certain   criteria   (qualifications, skills and Experience). ... Certain employment laws such as anti-discrimination laws must be obeyed during   employee selection . 3. Make employment offers. While an initial   job offer   may be   made   verbally, it is important to back it up in writing as quickly as possible with a formal letter of engagement. This will describe the terms and conditions of   employment   and set out basic details including: Position and   job   title. Termination of   employment   / notice periods. 4. Evaluate applications for customer service attitude and experience to ensure a fit to the position. Customer service skills  Patience. Patience is crucial for customer service professionals. ...  Knowledge of the product. ...  Time management skills.  Work experience - types and amounts (years) of work experience.  Skills (soft skills and/or technical skills)  Specific knowledge.  Education level and type.  Professional licenses, accreditations and certifications.  Personal qualities and attributes.

SIMRANDEEP KAUR AVE-01995 GROUP NO: DHM20-05  Maintaining personal hygiene standards when undertaking a range of commercial cookery tasks  Setting up a workstation with all needed ingredients and cooking equipment  Preparing ingredients to use in cooking (chopping and peeling vegetables, cutting meat etc)  When cooking food in various utensils or grillers: 1. Check food while cooking to stir or turn 2. Keep a sanitised and orderly environment in the kitchen 3. Ensure all food and other items are received and stored properly 4. Check quality of ingredients before use 5. Monitor stock and place orders when there are shortages 6. Ensure great presentation by dressing dishes before they are served 7. Maintaining kitchen records on a needs basis. Qualifications and experience  It would be an advantage for the occupant of this position to hold a current certificate 3 in commercial cookery.  It would be expected that the occupant of this position would have some recent experience in a commercial environment. ATTACHMENT B: JOB DESCRIPTION CASUAL COOK IN AVETA’S CAFÉ Job brief: We are looking for a skilled Casual cook (rostered for 38 hours per week over the summer months) who will be required to prepare delicious meals according to our menu and associated standard recipes. You aim will be to cook dishes that will delight our customers with their taste and timely delivery. In this role you must be able to follow instructions in cooking and delivering well prepared meals. You must be skilful in all required tasks and be able to move around the kitchen in a safe manner and able to multi-task. Experience in using the various ingredients (as identified in our standard recipes) and cooking techniques are also important. The goal for this position is to help preserve and enhance our reputation so we can expand our customer base.

SIMRANDEEP KAUR AVE-01995 GROUP NO: DHM20-05  Restaurant Manager.  Executive Chef.  Hotel Receptionist.  Hotel Manager. ANS: 3 Because the   hospitality industry   focuses heavily on creating experiences and relationships with customers and patrons,   marketing   that inspires customer loyalty while also reaching out to new customers is an   important   part of ensuring a member of the   hospitality industry's   success. ANS: 4 A number of other key characteristics go into designing an effective employment ad as well.  Target Right Candidates. One way to target the right candidates for a job is to list the specific job title of an open position.  Qualifications.  Describe Job.  Grab Reader's Attention.  Include Salary Information. ANS: 5 Recruitment agencies   match candidates to job vacancies, working with companies directly to help fill their roles. Their   consultants ' source new opportunities, edit and optimise CVs, and even provide pointers to help candidates prepare for interviews. ANS: 6 A job description contains the following components:  Job   title ,  Job   purpose ,  Job duties and responsibilities,  Required   qualifications ,  Preferred   qualifications    Working conditions.

SIMRANDEEP KAUR AVE-01995 GROUP NO: DHM20-05  workers compensation insurance for each employee  superannuation contribution amounts  resumes and job applications  contracts of employment  performance reviews  trade or registration certificates ANS: 16 The   kitchen staffs   are responsible for ensuring all areas of the   kitchen , food prep, and food storage areas are clean and properly sanitized. This includes washing dishes and   cooking   equipment, cleaning floors, sanitizing countertops and cutting boards, and maintaining all areas to health code standards. ANS: 17 Portfolio evaluating   refers to the   evaluation   of the performance of the investment   portfolio . It is essentially the process of comparing the return earned on a   portfolio   with the return earned on one or more other   portfolio   or on a benchmark   portfolio . The   recruitment   and   selection   process involves attracting and securing individuals to undertake particular or specific organisational roles.   Induction   is concerned with ensuring newly appointed people acclimatise to their new role and working environment. ANS: 18 Interview   on time. Introduce yourself and panel members (if applicable) and explain your role(s) Offer the   candidate   water to drink and establish a rapport. Give a high- level overview of the   interview   process and the job.  Resume copies.  References  Directions and contact information ANS: 19 Every organization and or company will have its own set of   skill   assessments. These are used to evaluate the potential employee on whether or not they possess the necessary   skills   required to perform the job in question. A common (but often overlooked) part of a job   interview   may be the   testing   of these   skills . Selection