M6-Quiz [Fall 2023)

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Kennesaw State University *

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3370

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Management

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Apr 3, 2024

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docx

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Uploaded by DrHareMaster1070

M6 Quiz - Fall 2023 Instructions:  Review the M6 Quiz questions below and read/view the articles/videos posted in the M6 module assignment folder in D2L.  When you believe you know the answers to the questions, complete M6 Quiz in the Quizzes tab in D2L.  You may refer to the articles /videos and your notes while you take the quiz.  Time Limit: 60 minutes.  Due: September 23, 2023 (11:30pm). A. Refer to the article: "There are Two Types of Performance - but Most Organizations Only Focus on One.” 1. Which one is not a recommended step for building adaptive performance? creativity, problem solving, grit, innovation, and citizenship. 2. Match each with its appropriate performance type: tactical or adaptive. Tactical performance required developing rules, checklists, and standard operating procedures and then following them closely. 3. Which one of the following is most true about performance and organizational focus? It increases with an increase in efficiency and effectiveness . 4. In the experiment with call centers, the use of systems to promote tactical performance resulted in _____. productivity was trending downward and customer satisfaction had dropped off a cliff. B. Refer to the video: "Citizenship at Work." 5. Research has shown that organizational citizenship accounts for _____ percent of variance in performance outcomes. 6. What does the speaker encourage people to do regarding their most helpful person at work? Find that person and tell them they are appreciated and how much they do for the organization 7. Which of the following are indicative of good organizational citizenship? (check all that apply) 8. Citizenship aggregates across people and time. (True/False) 9. Which of the following are major reasons why people choose to be good citizens? Attitudes, leadership and personality 10. Which two personality traits are most associated with good citizenship? C. Refer to the article: “Counterproductive Work Behavior and Organizational Citizenship Behavior.” 11. Which one of the following dimensions is not included in the most popular model of Organizational Citizenship Behavior (OCB)? 12. The chief feature of CWB is _____. 13. In this study, measures of CWB and OCB were obtained from _____? 14. Which of the of the following are true about the research participants? (choose all that apply) 15. Which of the following are true about the data in Table 2? (choose all that apply)

16. The authors suggest that future research on OCB and CWB _____. D. Refer to video: "Corporate Psychopaths." 17. Psychopaths are characterized by _____. 18. Corporations tend to ____ psychopaths. 19. Attempts to rehabilitate psychopaths tends to _______. 20. Psychopaths often advance in corporations because they are ambitious, hardworking, and do not let emotions get in the way of business. (True/False)

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