Assessment 2 Tips -BSBXTW401 - Lead and facilitate a team - Assessment 2

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TAFE NSW - Sydney Institute *

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BSBXTW401

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Management

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Apr 3, 2024

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OFFICIAL OFFICIAL BSBXTW401 - Lead and facilitate a team Assessment Event 2 Assessor Tips Specific Task Instructions In this assessment, you will answer the questions on the assumption that you are working in a business environment where there are a number of professional-level employees (for example this could be as a full-time fitness instructor working in a gymnasium, or a full-time graduate team member working for an IT company). In this business environment, you will be working with other employees and with your manager(s) and in a number of situations, you will need to operate efficiently as a team or group to understand and achieve the business objectives or to operate in your role in the business effectively. Part 1 : Short Answer Questions

OFFICIAL OFFICIAL TASK/ Instructions Assessor Tips

OFFICIAL OFFICIAL 1 Outline the following organisational requirements that are relevant to workplace teams. Your answer should include a brief explanation of the responsibilities and objectives involved and should also include two representative examples. (30 – 50 words each) You need to complete the table Lesson 1 Performance plans for team has some information that may help you with this task. Each Explanation and Example needs to be 50 -100 words Here is an example answer to get you started Organisational Requirements Explanation and examples Workplace policies A documented framework for all employees to work and operate within the business environment. Workplace policies set out and clarify… You can then list some polices to support your explanation

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OFFICIAL OFFICIAL TASK/ Instructions Assessor Tips 2 Discuss two key legislations that are relevant to a typical workplace. (50 – 100 words each) Lesson 1 covers Legislative requirements. This task requires you to discuss two key legislations Each discussion needs to be 50 -100 words Here is an example to get you started Legislation Discussion Fair Work Act 2009 (Cth) and related laws and regulations The Fair Work Act provides for terms and conditions of employment and sets out the rights and responsibilities of employees, employees and employee organisation in relation to…

OFFICIAL OFFICIAL TASK/ Instructions Assessor Tips 3 a. Recommend three facilitation techniques to encourage work team cohesion Lesson 1 and 2 covers this Topic, this task is focused on the team’s cohesion Cohesion is the action or fact of forming a united whole. Consider the following before answering this task • Cross cultural communication • Diversity in the workplace • Good communication practices • Opportunities for collaboration

OFFICIAL OFFICIAL TASK/ Instructions Assessor Tips 3 b. Recommend three facilitation techniques to encourage work team effectiveness Lessons 2 & 3 covers this Topic, this task is focused encouraging the team to be effective Look for Facilitate communication and collaboration It is important that there be open and respectful communication between team members, recognising the perspectives of team members and diversity of opinion and diversity of backgrounds. A leader will establish and build relationships and rapport with team members to foster a positive team experience. Also important is collaboration with other teams both within and external to the organisation. Consider areas around the following • Resolving conflict • Giving and receiving feedback Task 2: Case study

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OFFICIAL OFFICIAL 1. Scenario : Jane Mendoza, a 24-year-old, is bright and highly educated but has an uncompromising attitude when working with customers and other team members. The manager, Barbara Clarkson, is more experienced than Jane Mendoza, and she is concerned Jane will negatively impact the customer experience in the organisation. Jane entered the department six months ago from university and has produced considerable friction within the department and difficult circumstances for Barbara in dealing with stakeholders outside the immediate department and customers. When Barbara approached Jane about being more diplomatic in vari ous situations, Jane’s response was, “These people are in the wrong. Why is there a need for diplomacy?” TASK/ STEP # Instructions Assessor Tips 1 You are required to analyse the situation and recommend mentoring or coaching techniques and steps to support Jane. (300 – 350 words) Read the scenario above before answering this task Lesson 3 support team will help you with this task Look for Provide coaching and mentoring This response should show your depth of knowledge, it needs to be 300 -350 words

OFFICIAL OFFICIAL TASK/ STEP # Instructions Assessor Tips 2 a. Discuss and recommend a strategy for conflict resolution in each of the following scenarios Scenario : There is a conflict between a team member and the manager due to the team member not agreeing with the priorities and work role as allocated by the manager. How should the manager approach conflict resolution? Discuss possible strategies for conflict resolution (100 - 150 words). Lesson 3 support team will help you with this task The following links from Mind Tools may help you with this task https://www.mindtools.com/ahcpfn4/conflict-resolution https://www.mindtools.com/ahlzx36/resolving-team- conflict 2 b. Scenario : There has been a conflict between team members due to the perception that one team member is not contributing equally to the team effort. As a leader, how should you negotiate a resolution for the conflict? Discuss possible strategies for negotiating a resolution (130 – 150 words). Lesson 3 support team will help you with this task The following links from Mind Tools may help you with this task https://www.mindtools.com/ahcpfn4/conflict-resolution https://www.mindtools.com/ahlzx36/resolving-team- conflict 3 a. D iscuss the methods of communication in the workplace You need to add some depth to this response, as you are required to discuss not list methods of communication Consider and discuss both Verbal and Nonverbal methods

OFFICIAL OFFICIAL TASK/ STEP # Instructions Assessor Tips 3 b. Discuss styles of communication in the workplace This response and discussion should relate to relate to the style, rather than form of communication For example styles of communication could include: • Assertive or • Passive or • Aggressive or • Direct and decisive or • Friendly and sociable or • Conscientious and logical 3 c. In the work environment, introductions are how people communicate who they are and what they do. Scenario : Assume that you are working as a graphic designer for a publishing company and on your first day at the team meeting you are asked to introduce yourself to other team members. Explain the things to keep in mind when introducing yourself in the team meeting. (120 – 150 words) This response is based on your introducing yourself to a team Be aware of what is considered appropriate to the people you are addressing. Is it a formal or informal workplace?

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OFFICIAL OFFICIAL TASK/ STEP # Instructions Assessor Tips 4 Discuss the role of cross- cultural communication techniques in creating a diverse workplace with one example. (150 – 200 words) Lesson 2, Part 5 and 6 offers information to help you with this task Be careful this task has two parts You should discuss the role of using cross culture commination techniques. Then include an example of how this was applied in your team or how you would apply this in your team 5 Discuss the key communication strategies that you can use in a workplace with individuals with disabilities and special needs. (120 – 150 words) There are a number of communication strategies that you can use in a workplace when individuals have disabilities Lesson 2, Part 6 offers a good starting point to this task

OFFICIAL OFFICIAL TASK/ STEP # Instructions Assessor Tips 6 Leadership behaviours refer to characteristics and actions typically demonstrated by effective leaders. These behaviours allow leaders to guide others to meet their goals in the workplace.” Elaborate on the professional behaviours to role model as a leader in the following instances (40 – 70 words) Complete the table provided Each “ How the behaviour is demonstrated on the workplace ” should be 40-70 words Here is an example to get you started Leadership behaviours How the behaviour is demonstrated in the workplace. Giving Feedback I provide constructive/positive feedback to ensure that the team knows what is expected and suggestions how to improve. Feedback is one of the most important elements of successful performance because …

OFFICIAL OFFICIAL TASK/ STEP # Instructions Assessor Tips 7 1. Scenario : Assume that you are a team leader of a team of 10 members. One team member has expertise in one of your most important computer software and nobody else knows how it works. The team member’s absence could delay essential work. Discuss typical workplace contingencies for this situation that you can plan taking into account the following: (150 – 200 words) • Unplanned leave or absence of workers • Re-allocation of work tasks • Succession planning for important team roles Contingency plans should be formulated in advance and approved to deal with these typical workplace contingencies This type of planning helps to keep your team on track Based on what you have learnt in this unit, you need to develop contingencies plan for the following three scenarios • Unplanned leave or absence of workers • Re-allocation of work tasks • Succession planning for important team roles

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OFFICIAL OFFICIAL TASK/ STEP # Instructions Assessor Tips 8 “Challenges that teams face in performing their tasks are numerous.” Evaluate this statement and provide one example of a possible challenge in each of the following areas and how they can be managed (60 – 100 words each) Complete the table. You need to provide one example of a possible challenge in each of the following areas and how they can be managed using 60 – 100 words each management of the issue Here is an example to help get you started Challenge Example Management Unethical/inappr opriate behaviour A member of team has been accessed of bullying or harassing another member of the team Ask leader/manager to privately speak to offender regarding behaviour and …

Assessment 2 Tips -BSBXTW401 - Lead and facilitate a team - Assessment 2

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