abt02206 311 yosep Knowledge assignment

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Assignment Name: Knowledge Course Name: Certificate III business Student Name: Yosep Monier Nababan Student ID: BPU2AK3YCH Assessor Name: Ann Grenci Date Submitted: 25/02/2023 Student Declaration I agree to undertake assessment in the knowledge that information gathered will only be used for assessment purpose and can only be accessed by the AIBT I declare that:  The material I have submitted is my own work.  I have kept a copy of all relevant notes and reference material that I used in the production of my work.  I have given references for all sources of information that are not my own, including the words, ideas, and images of others. Student Signature: Yosep Date: 25/02/2023 Topic 1

Question 1.1 1.1.a What are some of the workplace problems with which teams could be faced? Teams may encounter a variety of issues at work, but some of the most frequent ones are as follows: - Poor communication can result in misinterpretations, a lack of trust, and disputes among team members. - Lack of Trust: When there is a lack of trust among team members, cooperation and communication can suffer. - Ineffective Leadership: Ineffective leadership can cause team members to lack motivation, communicate poorly, and lack direction. - Workload Imbalance: Team members may become resentful and frustrated as a result of uneven workload distribution. Burnout decreased productivity, and a high staff turnover rate may result from this. Example: - poor communication can lead to confusion and errors in decision-making and task execution. This may also lead to poor teamwork and collaboration because it may decrease the productivity of the work and lead to conflict - Workload Imbalance can lead to burnout in the teams, leading to high levels of stress and pressure. This also could decrease teamwork effectiveness. Source: Problems that Occur in a Team (chron.com) 1.1.b What things impact on the type of problems that can be resolved by teams? The kinds of issues that teams can solve can be influenced by a number of factors, including: 1. Skills and Experience: The types of problems that can be solved can also be influenced by the team members' skills and experience. While teams with less experience may be better suited to simpler problems, teams with a wide range of skills and experience can solve complex and technical problems. 2. Resources: The kinds of issues that can be solved depending on the availability of resources like time, money, and technology. While teams with more resources can take on more complex problems, teams with fewer resources might be better suited to simpler problems that can be solved with the resources they already have. 3. Leadership: Leadership: The kinds of issues that teams can solve depend on the team leader's leadership style. A more authoritarian leader may be better suited to solving simpler problems, while one who promotes cooperation, communication, and open discussion may be better at solving more complicated ones. Example:

1. Skills and Experience: A team of web developers might be able to resolve technical problems related to website design and development but may struggle with solving Human resources-related issues. 2. Resources: A team with a limited budget and technology might struggle to solve complex technical problems, but could be well-suited to solving simple organizational problems that can be solved with the resources they already have. 3. Leadership: A team led by a leader who emphasizes open communication and collaboration might be better equipped to solve complex problems that require input and ideas from multiple team members, while a team led by a more directive leader might be better suited to solving simpler, straightforward problems. Source: 15 Teamwork Challenges and How To Overcome Them | Indeed.com Question 1.2 1.2.a What boundaries might come under consideration when generating ideas and responses to issues? When generating ideas and responses to issues, several boundaries may come under consideration, including: 1. Limited knowledge or experience: A lack of knowledge or experience in a particular area can limit the ability to generate ideas and responses to issues. 2. Time constraints: When individuals are working under tight time constraints, they may not have the time to fully consider all options and generate ideas. 3. Fear of failure or criticism: The fear of failure or criticism can make individuals hesitant to share their ideas and limit the generation of new and innovative solutions. Example: 1. Limited knowledge or experience: For example, a team member who is unfamiliar with a particular technology may struggle to generate ideas for how to use it to solve a problem. 2. Time constraints: For example, a team working on a tight deadline to complete a project may not have the time to fully consider all options and generate ideas, leading to a more limited range of solutions. 3. Fear of failure or criticism: For example, a team member who is afraid of being criticized for their ideas may be hesitant to share their thoughts, limiting the generation of new and innovative solutions.

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Sources: Five common barriers to creative problem solving, and ways to overcome them. (linkedin.com) , Barriers to Problem Solving - Harappa Education . 1.2.b Give an example of the organizational and legislative frameworks that might apply in your workplace and explain why it is necessary to identify them in the context of problem-solving? Here is an example of the organizational and legislative frameworks that might apply in a workplace and why it is necessary to identify them in the context of problem-solving: 1. Health and Safety policies: Workplaces also have policies related to health and safety to ensure the well-being of employees and customers. When solving problems, it is important to consider these policies to ensure that proposed solutions do not compromise the health and safety of others. 2. Privacy: When solving a problem, it is important to consider privacy laws and regulations to ensure that the proposed solution does not compromise the privacy of individuals or organizations. This includes ensuring that personal information is collected, stored and used in a manner that complies with privacy laws and that it is protected from unauthorized access, use, or disclosure. Source: BSBCRT311 (instructure.com) Question 1.3 What things need to be taken into consideration when developing questions that will identify key issues and challenges of a selected problem? When developing questions that will identify key issues and challenges of a selected problem, several things need to be taken into consideration: 1. The question should be specific, focused, and clearly state the purpose: "What are the main causes an of homelessness in our community and what are the key challenges in addressing this issue?" 2. It should not be too broad or too narrow and have an appropriate scope: "What specific factors contribute to homelessness in our community and what specific actions can be taken to address these factors?" 3. The question should not be too simple to answer, requiring more than a yes or no response, but also not too complicated to answer within the given timeframe and word limit: " What are the strengths and weaknesses of current homelessness services and what recommendations can be made for improvement?" 4. The research question should be based on accessible, quality research materials, and should enable analysis of an issue or problem, rather than just a description: "What

evidence-based practices have been successful in reducing homelessness in other communities and how can these be adapted and implemented in our community?" Source: Developing research questions - Library (monash.edu) Question 1.4 Why is it important to consult key stakeholders when gathering information on a selected problem? It is crucial to involve key stakeholders when collecting information regarding a selected problem for the following reasons: - Varied Views: Key stakeholders bring diverse viewpoints and experiences to the problem-solving process, which can offer valuable insights and information. - Involvement: By including key stakeholders in the information-gathering stage, they will feel a sense of responsibility and buy-in to the solution, raising their engagement and backing. - Pertinence: Key stakeholders can provide information on the underlying causes and consequences of the problem, as well as possible solutions, making sure that the gathered information is relevant and covers the crucial concerns. For example, suppose a city is trying to address the problem of traffic congestion. It is crucial to involve key stakeholders when collecting information regarding the problem for the following reasons: Varied Views: Key stakeholders such as residents, business owners, and transportation experts can bring diverse viewpoints and experiences to the problem-solving process, which can offer valuable insights and information. For example, residents might provide information on the impact of traffic congestion on their daily lives, business owners might discuss the impact on their businesses, and transportation experts might offer insights on potential solutions. Source: BSBCRT311 (instructure.com) Question 2.1 What is critical thinking, how does it assist with problem solving and how can you develop your critical thinking skills? Critical thinking abilities enable you to comprehend and tackle situations based on all accessible facts and information. Typically, utilizing critical thinking in the workplace involves analyzing and arranging facts, data, and other relevant information to identify a problem and formulate effective solutions.

The ability to think critically is a crucial component of problem-solving because it enables people to: - Define the issue: By employing critical thinking abilities, people can exactly identify the issue, its causes, and its effects, which makes it simpler to come up with a solution. - Analyze and evaluate information and evidence: Critical thinking abilities assist people in doing this, ensuring that they have a thorough and accurate understanding of the issue at hand. - Consider multiple viewpoints: People with critical thinking abilities are able to take into account various viewpoints, which results in a solution that is more thorough and well- rounded. To develop critical thinking skills, individuals can: - Read widely: Reading books, articles, and reports from a variety of sources can help to broaden your perspective and improve your critical thinking skills. - Engage in discussions: Participating in discussions and debates, both in person and online, can help to develop critical thinking skills by forcing individuals to consider multiple perspectives and evaluate evidence. - Ask questions: Asking questions and seeking clarification can help to clarify your understanding of a problem and encourage critical thinking. Source: 5 Top Critical Thinking Skills (And How To Improve Them) | Indeed.com Question 2.2 Why is it a good idea to, when practicable, actively involve the team and use their knowledge and experience when developing problem solutions? Involving the team and utilizing their knowledge and experience in problem-solving is deemed as a wise decision for several reasons. The example of the case: Suppose a company is facing the problem of declining sales.  Diversity of perspectives: Teams are comprised of individuals with various backgrounds, experiences, and skill sets. By involving the sales team, the diversity of perspectives can be utilized, resulting in a more comprehensive understanding of the problem and potential solutions. For example, the sales team might provide information on changes in customer behavior, while marketing experts might offer insights on changes in market trends.  Increased ownership and support: When the team is actively involved in problem-solving, they are more likely to feel a sense of ownership and buy-in to the solution. This can increase their commitment to implementing the solution and guarantee its success. For example, the sales team might be more motivated to implement new sales strategies if they have been involved in developing those strategies.  Improved collaboration and teamwork: Involving the team in problem-solving can also foster improved collaboration and teamwork, as individuals work together to find a solution. This can lead to stronger working relationships and improved team dynamics.

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For example, the sales and marketing teams might work together to develop a joint strategy for increasing sales. Source: Why Managers Should Involve Their Team in Decision-Making | HBS Online Question 2.3 Why should the problem-solving process and the procedures for developing solutions be explained to team members? Explaining the problem-solving process and the procedures for developing solutions to team members is important for several reasons: The example of the case: Suppose a team is tasked with solving a customer service issue in a call center. 1. Clarity and understanding: By explaining the process and procedures, team members will have a clear understanding of what is expected of them and how they can contribute to the problem-solving efforts. For example, team members might be informed of the steps they need to follow when addressing customer complaints, including gathering information, identifying potential solutions, and implementing the chosen solution. 2. Consistency and fairness: By having a standard process and procedures in place, the problem-solving efforts will be more consistent and fair, as everyone is working under the same guidelines. For example, all team members will follow the same steps when addressing customer complaints, ensuring that all customers receive the same level of service. 3. Improved collaboration: When team members understand the problem-solving process and procedures, they are better able to collaborate and work together effectively. For example, team members might coordinate their efforts to ensure that customer complaints are addressed in a timely and effective manner, leading to improved customer satisfaction. Source: Team Problem Solving: Advantages and Disadvantages - Wisestep Question 2.4 What criteria might be agreed on and applied to the assessment and evaluation of potential solutions to workplace issues? When evaluating potential solutions to workplace issues, it is important to consider a set of criteria to ensure that the best solution is chosen. Some criteria that might be agreed upon and applied include:

The example of the case: Suppose a team is trying to find a solution to a problem with high turnover rates in a company. 1. Effectiveness: The solution should effectively address the problem and achieve the desired outcomes. For example, the team might consider solutions that focus on improving job satisfaction and employee engagement, as these are likely to be effective in reducing turnover rates. 2. Impact: The solution should consider the potential impact on all stakeholders, including employees, customers, and the organization as a whole. For example, the team might consider solutions that have a positive impact on employee morale and satisfaction, while minimizing any negative impact on the company's bottom line. 3. Cost: The solution should be cost-effective, balancing the costs with the benefits. For example, the team might consider solutions that are affordable and feasible for the company, while still providing meaningful benefits for employees. 4. Sustainability: The solution should be sustainable and have long-term benefits, rather than just a short-term fix. For example, the team might consider solutions that can be sustained over time, such as providing ongoing training and development opportunities for employees, rather than just a one-time bonus. Source: What Are Two Important Managerial Decision-Making Techniques? (chron.com) Question 2.5 Why do solutions need to be critically evaluated before a decision is made? Solutions need to be critically evaluated before a decision is made because: the example of the case: Suppose a company is facing the problem of declining sales. 1. Identifying potential risks and drawbacks: Evaluation helps to identify any potential risks or drawbacks associated with the solution, allowing individuals to make informed decisions. For example, the company might consider a new marketing campaign as a solution but evaluate the potential risks of decreased brand recognition or increased costs associated with the campaign. 2. Ensuring effectiveness: Evaluation helps to assess the effectiveness of the solution, ensuring that it will achieve the desired outcomes and meet the needs of stakeholders. For example, the company might evaluate the effectiveness of different marketing strategies in increasing sales and improving customer engagement. 3. Comparison of alternatives: Evaluation allows individuals to compare potential solutions and select the one that best meets the needs and goals of the organization. For example, the company might compare the benefits and costs of different marketing strategies, such as online advertising or event sponsorships, and select the one that is most cost-effective and feasible for the company. Source: BSBCRT311 (instructure.com)

Question 3.1 How might you present the solution to stakeholders and what information about the critical thinking process would they need? Stakeholders should be given a concise explanation of the solution and how it solves the problem at hand when a solution is presented to them. There should also be the following details about the critical thinking process: 1. Problem definition: Describe how the problem was constructed and the explanation behind the solution's selection. For example, the team might explain that low employee morale was identified as a problem through employee surveys and interviews, and that the solution was selected based on its effectiveness in improving employee engagement and satisfaction. 2. Support the solution with evidence, such as data, research, and professional opinions. For example, the team might present data showing that similar solutions have been successful in improving employee morale in other organizations, as well as quotes from experts in the field. 3. Discussion of any alternatives that were taken into consideration and the reasons why they were rejected. For example, the team might explain that they considered other solutions, such as offering bonuses or improving working conditions, but that they were not deemed as effective or feasible as the selected solution. 4. Benefits and risks: Outline the potential advantages and disadvantages of the solution, as well as any trade-offs that were taken into account. For example, the team might explain that the solution is expected to improve employee morale and engagement, but that it may also require additional resources or have other trade-offs that need to be considered. Source: Stakeholder engagement - best practice guide (simplystakeholders.com) Question 3.2 How should you respond to challenges and questions from stakeholders?

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Responding to challenges and questions from stakeholders is an important part of the problem- solving process. Here are some guidelines to help you respond effectively: the example of the case: Suppose a manager is meeting with a customer who is dissatisfied with a recent product launch. 1. Listen actively: Listen carefully to the stakeholder's concerns and questions and ask clarifying questions to ensure you understand their perspective. For example, the manager might ask questions about the customer's experience with the product, their expectations, and what specifically they are dissatisfied with. 2. Be transparent: Be honest and open about what you know and what you don't know. Provide as much information as possible to address their concerns. such as the product's design and development process, any quality control measures in place, and the company's commitment to customer satisfaction. 3. Stay calm: Keep your emotions in check and avoid becoming defensive. Maintaining a professional demeanor will help you to better address the issue. 4. Seek common ground: Try to find common ground with the stakeholder and look for solutions that meet their needs as well as the needs of the organization. For example, they might offer a replacement product, a refund, or a discount on future purchases to demonstrate their commitment to customer satisfaction and to find a solution that meets the customer's needs and expectations. Source: Stakeholder engagement - best practice guide (simplystakeholders.com) Question 3.3 What feedback could be utilised to help you evaluate critical thinking processes that will apply to the problem solution? Feedback can be utilized to help evaluate critical thinking processes that apply to the problem solution by: 1. Asking for opinions and perspectives from others: Seek feedback from colleagues, supervisors, or experts in the field to gain a different perspective on the problem and potential solutions. 2. Gathering data and metrics: Collect data and metrics related to the problem and potential solutions, and use this information to evaluate the critical thinking processes applied . 3. Reflecting on the process: Take time to reflect on the problem-solving process and the critical thinking processes applied, and consider what worked well and what could have been done differently. Source: BSBCRT311 (instructure.com) Question 3.4 3.4.a Why should you identify the learnings relevant to the problem solving process?

Identifying the learnings relevant to the problem-solving process is important because it allows individuals to: Reflect on their approach: By reflecting on their approach to problem solving, individuals can identify what worked well and what could be improved, allowing them to continuously improve their critical thinking and problem-solving skills. For example, the team might reflect on the success of their communication and collaboration strategies, and identify areas where they could improve their teamwork in future problem-solving efforts. Enhance future problem-solving efforts: By documenting and sharing learnings, individuals can help to enhance future problem-solving efforts by providing a valuable resource for others to draw upon. Promote continuous improvement: By identifying the learnings relevant to the problem-solving process, individuals can promote continuous improvement in their problem-solving skills and processes. Source: What is problem solving and why is it important | Consulting and Training Solutions | Kepner Tregoe (kepner-tregoe.com) 3.4.b What can you do to develop individual critical and creative thinking skills? Individuals can enhance their critical thinking abilities by:  Engaging in balanced thinking and differentiating between straightforward and complicated issues  Maintaining mental and emotional objectivity  Varying their problem-solving approach  Inviting others to share their thoughts.  Adapting to the specific context by being aware of their surroundings. Example case: Yosep is an employee who wants to improve his critical thinking skills - Engage in balanced thinking: Yosep can challenge his own assumptions and beliefs by considering different viewpoints and perspectives and differentiating between straightforward and complicated issues. For example, he might question his assumptions about a particular problem and seek out additional information to broaden his understanding. - Maintain mental and emotional objectivity: Yosep can strive to maintain mental and emotional objectivity when evaluating a problem, by avoiding biases and subjective opinions, and focusing on the facts and data. Source: BSBCRT311 (instructure.com) 3.4.c

Why is it important to consider different perspectives when using critical thinking to resolve issues, solve problems and generate new ideas? Considering different perspectives when using critical thinking is important because it helps individuals to broaden their understanding of a problem and its potential solutions. When individuals only consider their own perspective, they may miss important information or overlook alternative solutions. By considering the perspectives of others, individuals can gain a more comprehensive understanding of the problem and its potential solutions, leading to more effective problem-solving and decision-making. Additionally, considering different perspectives can also help to promote creativity and innovation, as individuals are exposed to new and diverse ideas. Ultimately, considering different perspectives is a key aspect of critical thinking, as it allows individuals to consider multiple angles and make informed decisions based on a well- rounded understanding of the problem at hand. For example, the team might reflect on the success of their communication and collaboration strategies, and identify areas where they could improve their teamwork in future problem-solving efforts. another, the team might document their learnings in a report or presentation, which can be shared with other departments or used as a reference for future problem-solving efforts. Source: BSBCRT311 (instructure.com)

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abt02206 311 yosep Knowledge assignment

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