4.
A job process should be preferred when-
Ajob process should be preferred when customization is high and volume is low. When the process choice is a job process, it requires: organizing the resources around the process.
5.
Low capital intensity is generally associated with-High customer involvement
6.
Which of the following statements about process choice is most appropriate?
Continuous flow processes are very capital intensive
7.
A major disadvantage of work sampling is that-
is that a large number of observations are often required to obtain statistically significant results.
This can be resource-intensive and time-consuming. Other options, such as being limited to hospital settings, requiring specially trained observers, and restricting the number of concurrent studies, are not the primary drawbacks of work sampling.
8.
Benchmarking involves four basic steps, which are-Planning, analysis, integration, and action
9.
Highly customized job processes and processes that are highly divergent require the use of-
The elemental standard data approach
Which of the following would be considered an appraisal cost of quality?
Running a functional test on each item before it is boxed for shipment
10. Which of the following would be considered a prevention cost of quality?
C.
Training workers to perform their jobs
11.
In SPC, the distribution of sample means-
Can be approximated by the normal distribution
13.
The time required to change a machine from making one product or service to the next is called
-set up time
12. The transition from economies of scale to diseconomies of scale-Contains the point at which average unit costs are at their lowest
15.
An expansionist capacity strategy does all of the following except Involve small, frequent jumps in capacity
13.
The time required to change a machine from making one product or service to the next is called
