SITXHRM007-Tane-2992- Ass2

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SITXHRM007 - Coach others in job skill (Version 1, December 2022) Practical Assessment 1 Coach others in job skills Assessment 2 SITXHRM007 Student Name: Student ID: Date:

Candidate Information This Learner Assessment Pack is designed for you to complete the assessment for SITXHRM007 - Coach others in job skill (Release 1) . It may refer to your own workplace/organisation, or to a simulated business provided by your assessor. The assessment tasks include Knowledge Assessment where you need to demonstrate your knowledge and understanding of the unit, and the Practical Assessment, where you need to demonstrate your skills required in the unit. It is recommended that you complete the Practical Assessments in your own workplace/organisation. If you don’t have access to a real workplace, you can complete the assessment in a simulated environment where resources and conditions similar to a workplace must be accessed. Ensure to discuss this with your assessor prior to commencing with the assessment. Each Learner Assessment Pack is made up of four parts: Assessment Delivery Candidate Information Steps for Candidate Assessment Agreement Assessment Tasks Assessment Tasks, including:  Knowledge Assessment  Practical Assessment Recording Record of Assessment Before you commence your assessment, ensure that you have a good knowledge of the subject, have thoroughly read your Learner Resource, and clearly understand the assessment requirements and the expectations of the industry to which the assessment is related. Assessments are designed to be completed using your industry/organisation, but your Registered Training Organisation (RTO) may assist you by contextualising the unit to be completed in a simulated workplace environment. You will be required to demonstrate knowledge and skills which must be observed directly by your assessor. Where the observation task may be difficult for the assessor to directly observed, a video recording of the practical observation task must be submitted as supplementary evidence. Verification from at least one third-party signatory, and preferably two or more witnesses is required SITXHRM007 - Coach others in job skill (Version 1, December 2022) Practical Assessment 2

to confirm your demonstration of these practical knowledge and skills. These witnesses would usually be your current or recent supervisors, or your assessor. The practical assessment tasks may be completed using your own workplace, a simulated environment, or a mix of both, as instructed by your assessor. To contextualise this assessment to your industry/organisation, you may be asked by your assessor to provide additional information based on your industry/organisation. Instructions are given for each task. If you have questions, or unclear how to proceed, consult with your assessor. Records of all aspects of the assessment must be kept in your Learner Assessment Pack The record of assessment is a legal document and must be signed, dated, and a copy stored as required by your Registered Training Organisation (RTO). Steps for Candidates Your Learner Assessment Pack: 1. Upon receiving your Learner Assessment Pack, discuss with your assessor the expectations and requirements of this assessment. You may also need to supply contact details of one or two work referees who can confirm your skills in the industry. Discuss with your assessor if you intend to undertake the practical assessment tasks based on your employing organisation, in a simulated business, or in a mix of both. 2. Your Learner Assessment Pack is where you will get the task information. Complete each task as instructed using either your own workplace, or using a simulated business, as discussed with your assessor. 3. After you complete your assessment, gather and submit your evidence documents as detailed in the task(s) in the timeframe agreed with your assessor. Your assessor will advise you if there are any further steps for you to take to satisfactorily complete this assessment. SITXHRM007 - Coach others in job skill (Version 1, December 2022) Practical Assessment 3

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Reasonable Adjustment Adapted Reasonable Adjustment in teaching, learning and assessment for candidates with a disability - November 2010 - Prepared by - Queensland VET Development Centre Reasonable adjustment in VET is the term applied to modifying the learning environment or making changes to the training delivered to assist a candidate with a disability. A reasonable adjustment can be as simple as changing classrooms to be closer to amenities or installing a particular type of software on a computer for a person with vision impairment. Why make a reasonable adjustment? We make reasonable adjustments in VET to make sure that candidates with a disability have:  The same learning opportunities as candidates without a disability, and  The same opportunity to perform and complete assessments as those without a disability. Reasonable adjustment applied to participation in teaching, learning and assessment activities can include:  Customising resources and assessment activities within the training package or accredited course  Modifying the presentation medium  Candidate support  Use of assistive/adaptive technologies  Making information accessible both before enrolment and during the course  Monitoring the adjustments to ensure candidates needs continue to be met Assistive/Adaptive Technologies Assistive/Adaptive technology means ‘software or hardware that has been specifically designed to assist people with disabilities in carrying out daily activities’ (World Wide Web Consortium - W3C). It includes screen readers, magnifiers, voice recognition software, alternative keyboards, devices for grasping, visual alert systems, digital note-takers. IMPORTANT: Reasonable adjustment made for collecting candidate assessment evidence must not impact on the standard expected by the workplace, as expressed by the relevant unit(s) of competency. For example, if the assessment were gathering evidence of the candidate’s competency in writing, allowing the candidate to complete the assessment verbally would not be a valid assessment method. The method of assessment used by any reasonable adjustment must still meet the competency requirements. SITXHRM007 - Coach others in job skill (Version 1, December 2022) Practical Assessment 4

Resources Required for Assessment To complete the Practical Assessment tasks, you will require access to:  Computer with internet and email access, and a working web browser  Installed software: Word, Adobe Acrobat Reader  An operational business environment. This can be an industry workplace; or a simulated industry environment set up for the purposes of assessment that will allow you access to: o Organisational procedures relevant to completing job tasks o Workplace templates, including or similar to the following:  Coaching Session Plan for Workplace Assessment Task 1  Coaching Monitoring document for Workplace Assessment Task 3 o People, including:  At least two colleagues who will be involved in the following:  Consultation in Workplace Assessment Task 1  Coaching sessions in Workplace Assessment Task 2  Monitoring in Workplace Assessment Task 3  At least one supervisor to report progress of each colleague in Workplace Assessment Task 3 o Opportunity to:  Organise at least two coaching sessions for each colleague  Conduct at least two coaching sessions for each colleague  Monitor each colleague in completing job tasks for at least two instances  Report progress of each colleagues in completing job tasks to at least one supervisor SITXHRM007 - Coach others in job skill (Version 1, December 2022) Practical Assessment 5

Accessing Intranet Pages and External Links Some assessment tasks may require you to access specific pages from the simulated business, The Continent Hotel and/or external webpages. Links to these pages are formatted in Blue Text . To access these, hold the Ctrl key for Windows users while clicking on these links. For Mac users , directly click the link. The simulated business, The Continent Hotel, can be accessed by going to https://thecontinenthotel.precisiongroup.com.au/. Login to The Continent Hotel using the username and password provided by your Registered Training Organisation (RTO). SITXHRM007 - Coach others in job skill (Version 1, December 2022) Practical Assessment 6

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Assessment Agreement Instructions: Complete this section in the Learner Assessment Pack for each candidate. 1. Discuss each section of the Assessment Agreement with the candidate to identify the Delivery Method and Assessment Pathway to be undertaken, and to ensure that the Assessment Conditions and Resources Required are present in the assessment environment. 2. Tick each section as applicable to the candidate’s situation. 3. Have the candidate and you sign the confirmation at the end of this agreement. Please tick at least one of the following for each section:  Delivery Method Classroom ☐ Small Group ☐ One-on-One ☐ Online  Other (please describe) ☐ Assessment Pathway (for Practical Assessment) Candidate’s Organisation (Pre-assessment meeting conducted) ☐ Simulated Workplace Environment (Contextualised by RTO)  SITXHRM007 - Coach others in job skill (Version 1, December 2022) Practical Assessment 7

Assessment Conditions Skills must be demonstrated in an operational business environment. This can be: An industry workplace; or ☐ A simulated industry environment set up for the purposes of assessment.  Assessment must ensure access to: Work tasks in which to coach others  Colleagues in need of coaching. These can be: Colleagues in an industry workplace who are assisted by the individual during the assessment process; or  Individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.  Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors. I confirm that the activities and assessment completed for this unit are my own work, and comply with all relevant copyright and plagiarism rules. I understand that if there is any doubt in the authenticity of any piece of my assessment submission, I can be orally examined, and the signatory of evidence records may be contacted. Candidate’s name Taneyaporn hairatt Candidate’s ID 2992 Candidate’s signature Tane Date Assessor’s name Assessor’s signature Date End of Assessment Agreement Practical Assessment SITXHRM007 - Coach others in job skill (Version 1, December 2022) Practical Assessment 8

The Practical Assessment is a set of tasks that must be completed in an operational business environment. This can be an industry workplace; or a simulated industry environment set up for the purposes of assessment. To be assessed for this unit of competency, you must demonstrate your skills and knowledge to provide coaching to colleagues in improving job skills. The Practical Assessments in this workbook include: 1. Workplace Assessment A series of tasks assessing the candidate’s practical knowledge and skills relevant to the unit of competency. This includes the candidate completing workplace documents or similar as evidence of competent performance. 2. Workplace Practical Observation A set of assessment tasks where the candidate must demonstrate practical skills relevant to the unit of competency. These skills are to be demonstrated while being observed by the assessor. IMPORTANT!  All signatures/initials in your submissions, including yours, must be handwritten and dated. Submissions with signatures/initials must be scanned.  The supervisor/observer who completes and signs your evidence submissions must provide their real name, contact number, and email address for your assessor’s reference.  Should you encounter issue or concerns regarding your assessment, contact your assessor. SITXHRM007 - Coach others in job skill (Version 1, December 2022) Practical Assessment 9

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Workplace Assessment Assessment Overview This workplace assessment requires you to provide coaching to at least two colleagues to develop job skills. This assessment is divided into three tasks:  Task 1: Organise Coaching Sessions  Task 2: Provide On-the-Job Coaching  Task 3: Monitor Job Skill Progress You are required to complete the assessment tasks in an operational business environment. This can be an industry workplace; or a simulated industry environment set up for the purposes of assessment. Each task comes with a set of instructions. You are to follow these instructions to complete the assessment. Each task will require you to either:  Submit completed workplace templates and/or any required documentation; or  Demonstrate task requirements while being observed by the assessor. Some tasks may include both requirements. These will serve as evidence of your task completion. Before starting this assessment, your assessor will discuss with you these instructions, resources, and guidance for satisfactorily completing the tasks. SITXHRM007 - Coach others in job skill (Version 1, December 2022) Practical Assessment 10

You are required to:  Complete the tasks within the time allowed, as scheduled in-class roll.  Plan coaching sessions for at least two colleagues to improve job skills in completing job tasks  Provide coaching to each colleague  Monitor progress of each colleague in completing job tasks Resources Required for Assessment Resources you need to access to complete the workplace assessment are outlined in the Resourc es Required for Assessment section of this workbook, and in the corresponding Assessor’s Checklist and/or Observation Form of each task. Discuss each requirement with your assessor before commencing with each task. They will organise the resources required for this assessment. IMPORTANT: Additional workplace resources may be required upon the contextualisation of this assessment. Forms and Templates Generic forms and templates to be used for the assessments are specified for each task, unless otherwise stated . These can be accessed from the following link: S ITXHRM007 Forms and Templates If you are currently in a workplace, use similar workplace templates and forms used by your organisation to complete each assessment task. Discuss with your supervisor and your assessor first to ensure that the forms/templates you will use cover all criteria required by each assessment task. Review these forms and templates with your assessor before starting the task. SITXHRM007 - Coach others in job skill (Version 1, December 2022) Practical Assessment 11

Task 1: Organise Coaching Sessions ASSESSMENT INSTRUCTIONS This task will require you to plan at least two coaching sessions each for at least two colleagues to improve job skills in completing job tasks. STEPS TO TAKE 1. Access and review documents containing information on previous supervisor comments on colleagues 2. Identify at least two colleagues in need of coaching Need for coaching can be identified through any of the following:  Direction from colleagues  Own observation and workplace experience  Request for coaching from colleague to be coached  Review of documents containing information on previous supervisor comments on colleagues 3. Consult with each colleague to identify specific coaching needs For each colleague consultation: 4. Identify at least one specific work task colleague has difficulty completing 5. Identify at least one hindrance causing the difficulty 6. Identify at least one specific coaching task to help colleague 7. Organise at least two coaching sessions to help with difficulty 8. Record information collected above in a coaching session plan for each colleague consulted Use your organisation’s template for identifying coaching requirements for colleagues. You may also use the Coaching Session Plan template provided at The Continent Hotel site. YOU WILL BE ASSESSED ON YOUR  Practical knowledge of information on coaching needs of colleagues  Practical skills relevant to organising coaching sessions for colleagues SITXHRM007 - Coach others in job skill (Version 1, December 2022) Practical Assessment 12

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OBSERVATION FORM AND ASSESSOR’S CHECKLIST Before starting this task, review the following checklists provided along with this workbook.  Workplace Assessment Task 1 – Observation Form This form lists all the practical skills you need to demonstrate while completing this task.  Workplace Assessment Task 1 – Assessor’s Checklist This form lists the criteria your submission must address to complete this task satisfactorily. YOUR ASSESSOR WILL  Organise workplace resources required for you to complete this assessment.  Advise you on the time and location of the assessment.  Discuss with you the practical skills listed in the Observation Form prior to the assessment.  Discuss with you the requirements listed in the Assessor’s Checklist prior to the assessment.  Address your queries and concerns regarding this task. EVIDENCE TO BE SUBMITTED After completing this task, submit the following to your assessor:  At least four coaching session plans – two for each colleague consulted in this task  Documents containing supervisor comments on colleagues SITXHRM007 - Coach others in job skill (Version 1, December 2022) Practical Assessment 13

COACHING SESSION PLAN Candidate Name Taneyaporn Chairattanapiwong Workplace/Organisation Thai Restaurant Date Prepared 08/12/2023 Name of Colleague Tee Coaching Needs of Colleague Specific Work Task Colleague has Difficulty Completing Waitress and all rounder Hindrance Causing the Difficulty This refers to the difficulty experienced by the colleague that prevents them to perform satisfactorily in completing the job task identified. Supplier is unable to supply a product with precision quality. Especially during the rainy season. Specific Coaching Task to Help Colleague This refers to the approach in which assistance will be given to the colleague to address the hindrance to workplace performance identified. Assist Tee on developing contingency plans by looking for alternative suppliers. - Provide Tee with quality control and assurance skills , also recovery about quality of the service SITXHRM007 - Coach others in job skill (Version 1, December 2022) Practical Assessment 14

Schedule of Coaching Date of Coaching Sessions 09/12/2023 Time of Coaching Sessions 09.30 Am Duration of Coaching Sessions This refers to the amount of time required to complete the coaching session. 3 Hrs END OF COACHING SESSION PLAN Task 2: Provide On-the-Job Coaching ASSESSMENT INSTRUCTIONS While being observed by your assessor, provide coaching to each colleague identified in Workplace Assessment Task 1 . STEPS TO TAKE 1. Access and review the following:  Each coaching session plan completed in Workplace Assessment Task 1  Organisational procedures for completing job tasks 2. Conduct each coaching session prepared for each colleague in Workplace Assessment Task 1 For each coaching session: 3. Explain purpose of coaching 4. Explain skill needed to perform work task colleague is having difficulty identified in Workplace Assessment Task 1 5. Demonstrate how to perform each skill 6. Explain required knowledge to perform skill 7. Ask colleague questions to confirm understanding 8. Explain organisational procedures to follow when completing work tasks 9. Provide colleague opportunity to ask questions 10. Provide opportunity to practice skill explained SITXHRM007 - Coach others in job skill (Version 1, December 2022) Practical Assessment 15

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11. Provide constructive criticism 12. Ensure to apply key principles of training while providing coaching to colleague COACHING SESSION PLAN 2 Candidate Name Taneyaporn Chairattanapiwong Workplace/Organisation Mr. Bee bar and bistro Date Prepared 08/12/2023 Name of Colleague Chaiyan Coaching Needs of Colleague Specific Work Task Colleague has Difficulty Completing Handling and resolve the aggressive customer complaint at the bar Hindrance Causing the Difficulty This refers to the difficulty experienced by the colleague that prevents them to perform satisfactorily in completing the job task identified. Chaiyantra is introvert person and new staff of continent hotel for 3 months Specific Coaching Task to Help Colleague This refers to the approach in which assistance will be given to the colleague to address the hindrance to workplace performance identified. Provide image training or simulation for Chaiyan to handle future aggressive customer complaints . Schedule of Coaching Date of Coaching Sessions 10/12/2023 Time of Coaching Sessions 09.30 Am Duration of Coaching Sessions This refers to the amount of time required to complete the coaching session. 3 Hrs SITXHRM007 - Coach others in job skill (Version 1, December 2022) Practical Assessment 16

YOU WILL BE ASSESSED ON YOUR  Practical knowledge of coaching session plans developed in Workplace Assessment Task 1  Practical skills relevant to following organisational procedures for completing coaching sessions OBSERVATION FORM Before starting this task, review the Workplace Assessment Task 2 – Observation Form provided along with this workbook. This form lists all the practical skills you need to demonstrate while completing this task. YOUR ASSESSOR WILL  Organise workplace resources required for you to complete this assessment.  Advise you on the time and location of the assessment.  Discuss with you the practical skills listed in the Observation Form prior to the assessment.  Address your queries and concerns regarding this task. SITXHRM007 - Coach others in job skill (Version 1, December 2022) Practical Assessment 17

Task 3: Monitor Job Skill Progress ASSESSMENT INSTRUCTIONS This task will require you to monitor progress of each colleague in completing work tasks for at least two instances. STEPS TO TAKE 1. Access and review the Coaching Session Plan completed in Workplace Assessment Task 1 . 2. Monitor each colleague in working with each work task for at least two instances For each instance of monitoring: 3. Identify at least two performance problems or difficulties Performance problems or difficulties include:  Breakdown in communication  Inappropriate circumstances for coaching  Insufficient opportunity to practise  Language or cultural barriers  Shyness or lack of confidence 4. Assist in addressing each problem or difficulty 5. Provide feedback on providing follow-up to addressing each problem or difficulty 6. Provide follow-up to addressing each problem or difficulty by updating each coaching session plan completed in Workplace Assessment Task 1 or seek guidance of supervisor 7. Report progress of colleagues to at least one supervisor Supervisor must be the immediate superior of both colleagues monitored in this task. 8. Complete monitoring document by recording the information collected above. Use your organisation’s template for monitoring colleague’s progress with job skill. You may also use the Coaching Monitoring template provided along with this workbook. YOU WILL BE ASSESSED ON YOUR  Practical knowledge of appropriate responses to performance problems or difficulties  Practical skills relevant to monitoring progress in colleague’s job skill SITXHRM007 - Coach others in job skill (Version 1, December 2022) Practical Assessment 18

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OBSERVATION FORM AND ASSESSOR’S CHECKLIST Before starting this task, review the following checklists provided along with this workbook.  Workplace Assessment Task 3 – Observation Form This form lists all the practical skills you need to demonstrate while completing this task.  Workplace Assessment Task 3 – Assessor’s Checklist This form lists the criteria your submission must address to complete this task satisfactorily. YOUR ASSESSOR WILL  Organise workplace resources required for you to complete this assessment.  Advise you on the time and location of the assessment.  Discuss with you the practical skills listed in the Observation Form prior to the assessment.  Discuss with you the requirements listed in the Assessor’s Checklist prior to the assessment.  Address your queries and concerns regarding this task. EVIDENCE TO BE SUBMITTED  After completing this task, submit the following to your assessor: o At least two Coaching Monitoring documents o Evidence of reporting to supervisor Evidence must be at least one of the following:  Email Correspondence  Meeting Minutes  Video recording of reporting to supervisor SITXHRM007 - Coach others in job skill (Version 1, December 2022) Practical Assessment 19

COACHING MONITORING DOCUMENT Candidate Name Taneyaporn Chairattanapiwong Workplace/Organisation Restaurant Date Prepared 09/12/2023 Name of Colleague Tee and Chaiyan Job Task Waiter/ Bar person Performance Problems or Difficulties Monitoring Instance 1 Performance Problems or Difficulties Identified During the Monitoring This refers to the work assignment that the colleague struggles to accomplish relevant to the organisation’s business operations. Assistance Provided to Colleague i. He did not organize the tasks in certain time Trying to put the right man to right job and observation closely ii. Not familiar with the POS Bring the handle user back home and need to let him do it by himself Monitoring Instance 2 Performance Problems or Difficulties Identified During the Monitoring Assistance Provided to Colleague i. Not confident to facing the aggressive guest Establish the session about solving the issue during service ii. Complicate in service routine Take action about routine service range from start to end shift Summary of Monitoring of Colleague During the shift 8 hours per day Feedback on Providing Follow-Up to Address Each Problem or Difficulty SITXHRM007 - Coach others in job skill (Version 1, December 2022) Practical Assessment 20

Update to Colleague’s Coaching Session Plan Indicate ‘NA’ if not applicable. Improving both after establish session Guidance from Supervisor Indicate ‘NA’ if not applicable. Tee Tee may need a mentor to adept with his job especially on running management tasks for restaurant service. Acquiring a mentor may also help decrease his timidness while facing a direct conflict with customers. Chaiyan Chaiyan is a direct recruit from overseas. He may have some difficulties adapting to a new culture. Manager required to assist her to be able to work with her colleagues as soon as possible. Record of Assessment Instructions: This section is to be completed by your assessor. Assessment Details Candidate Taneyaporn Chairattanapiwong Course Code 2992 Unit of Competency SITXHRM007 - Coach others in job skill Assessor Name RTO York Business Institute Assessment Activity Satisfactory Not Satisfactory Workplace Assessment Task 1: Organise Coaching Sessions ☐ ☐ SITXHRM007 - Coach others in job skill (Version 1, December 2022) Practical Assessment 21

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Assessment Details Task 2: Provide On-the-Job Coaching ☐ ☐ Task 3: Monitor Job Skill Progress ☐ ☐ Assessor’s Comments Remarks/feedback Details of further evidence required Please tick the appropriate box. Yes No Comments and further action required are noted in the Learner Assessment Pack ☐ ☐ Results discussed and agreed to by the candidate You have the right to appeal the outcome of your assessment. ☐ ☐ The Candidate is ☐ Competent ☐ Not Yet Competent Assessor’s signature Date signed I further confirm that I have verified the candidate’s submissions by contacting the candidate’s supervisor and/or observer whose names appear in the Supervisor/Observer Verification Log above. After reassessment, the Candidate is: ☐ Competent ☐ Not Yet Competent Assessor’s signature Date signed Candidate’s Comments SITXHRM007 - Coach others in job skill (Version 1, December 2022) Practical Assessment 22

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The signature confirms that I have submitted all my own work, and agree with the assessment decision and feedback. Candidate’s signature Tane Date signed 08/12/23 SITXHRM007 - Coach others in job skill (Version 1, December 2022) Practical Assessment 23

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SITXHRM007-Tane-2992- Ass2

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