BSBTWK502 Project Portfolio_089857dde4e877dc8df7024bdd0c76b3

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Section 1: Establish a team performance plan 6 Section 2: Develop and facilitate team cohesion 9 Section 3: Liaise with stakeholders 11 BSBTWK502 Manage Team Effectiveness Project Portfolio PROJECT PORTFOLIO MANAGE TEAM EFFECTIVENESS BSBTWK502

Student name: Assessor: Date: Business this assessment is based on: Team this assessment is based on: Documentation reviewed as preparation: BSBTWK502 Manage Team Effectiveness 4 Project Portfolio

Section 1: Establish a team performance plan Team Name: Team IT What will your role in the team be and who are your team members? State their roles in the team and provide a short description. My role in a team is IT manager, and I recently joined the company. Has worked in the information technology industry for ten years. I'm interested in cloud computing. Part-time M a s t e r o f I n f o r m a t i o n Te c h n o l o g y s t u d e n t . I n a n organization, I am in charge of coordinating, planning, and l e a d i n g c o m p u t e r- re l a t e d a c t i v i t i e s . T h e y a s s i s t i n determining an organization's IT needs and are responsible f o r i m p l e m e n t i n g c o m p u t e r s y s t e m s t o m e e t t h e organization's information systems requirements. The IT team also has two members: •IT Support Officer:Helen Hunt is an IT support officer with over 5 years of experience in IT support. Excellent customer service and problem-solving skills. Part-time Bachelor of Information Technology student. I'm fascinated by cloud technology and the ability of technology to host virtual events. And his function is Install and configure computer systems, diagnose hardware and software faults, and solve technical and application problems over the phone o r i n p e r s o n a s a n I T t e c h n i c a l s u p p o r t o ffi c e r , a n d understand how information BSBTWK502 Manage Team Effectiveness 5 Project Portfolio

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systems are used as applying technical knowledge related to computer hardware or software. •Help Desk Officer: Just started with the company. Has a ba ckgroun d in bot h IT and cus tome r service . Alw ays prioritizes the customer. Hayley Hill i s t h e H e l p D e s k Officer, and he is responsible for answering questions and addressing system and user issues in a courteous and professional manner. Help desk support collaborates with the IT team and frequently interacts with system and computer users across the organization. Users will be trained on basic system and computer functions by the help desk team Provide an overview of the purpose of the team in line with organisational objectives. What is the team seeking to accomplish? It is a new company that requires a new administrative system. Worlducation is a social enterprise that manufactures tablet computers for elementary school students. It also has a competitive software development team. Worlducation is distinguished from its competitors by their vision of a future in which every child learns to read and write — a world free of illiteracy. Worlducation was founded in 2016, and by the end of 2019, they had sold over 35,000 tablets to over 550 schools in 23 countries, with revenue generated from both hardware and software subscriptions. Every year, each team develops its own performance plan for the coming year. • Each team is expected to align its overall goals with its primary role and our strategic directions. • Determine broad responsibilities based on the company's role. • Make a decision on the outcomes • The IT Team is made up of the IT Manager, IT Support Officer, and Help Desk Officer, and their goal is to build the brand name in the market and maintain relationships BSBTWK502 Manage Team Effectiveness 6 Project Portfolio

with customers. Team manager responsibilities What is the role of a manager or team leader? Responsibilities of team manager are:  Managing the team and the project budget.  Planning and goal-setting for the team.  Conducting employee performance evaluations.  Providing employees with training and development opportunities.  Monitoring team performance to ensure goals are met. I T Te a m L e a d e r s c o o r d i n a t e a n d d e l e g a t e I T t e a m responsibilities. They are in charge of the department's day- to-day operations. Leaders also hold training sessions with employees to provide them with new knowledge and skills in order for them to stay current. Team leaders are in charge of communicating the strategy and directing the team toward goals. Team tasks What are the main tasks and activities the team needs to do? What input was received from the stakeholder/s? Replace any outdated software or hardware.  Investigate and acquire IT hardware and supplies.  Participate in the management of IT inventory assets.  Assist with digital asset backup and recovery.  Troubleshoot network problems.  Make a work log.  Documentation of the process.  Set up phone systems. The stakeholders want to complete their long-term goal of creating a business-to-consumer strategy (B2C). Mentor new employees by organizing a team building activity to get to know one another. You want to improve your abilities while also encouraging team members to contribute to a project. BSBTWK502 Manage Team Effectiveness 7 Project Portfolio

What input was received from your team member? Team member tasks and KPI’s How did you decide which task to assign to each team member? What are the timelines for completing each task? The company requires an efficient and cost- effective system, as well as a trial version. The new system should be able to increase efficiency, eliminate unnecessary emails and files, and, most importantly, connect teams from different l o c a t i o n s e ffi c i e n t l y. T h e s e i s s u e s c a n b e s o l v e d b y implementing a system that provides a platform that is suitable for everyone. As the team leader, it is your responsibility to pick which team members will be given which responsibilities based on their qualifications, experience, and expertise of how to handle a project. The development of an overall administrative system has a six-month deadline, and team members are given deadlines in accordance with project deadlines. Setting KPI’s Outline the key performance indicators for each task.  Revenue growth.  Revenue per client.  Profit margin.  Client retention rate.  Customer satisfaction. Ke y Pe r f o r m a n c e I n d i c a t o r s ( K P I s ) a r e q u a n t i fi a b l e measurements. They are used to assess a company's overall long- term performance by tracking progress with data. More executives are asking administrative assistants to identify key performance indicators (KPIs) for their roles. 1. Staff-to-workload ratio. 2 . S t a ff t u r n o v e r r a t e ( T h i s c a n b e c a l c u l a t e d a s a percentage of vacant positions or, more interestingly, as a p e r c e n t a g e o f e m p l o y e e s w h o h a v e b e e n w i t h t h e organization for one year or less.) 3. Employee morale (usually from surveys). BSBTWK502 Manage Team Effectiveness 8 Project Portfolio

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4. percent of employees are fully trained Supporting the members of a team to achieve expected performance outcomes Attach: Link to business website About page or corporate brochure that summarises what the business does OR Simulation Pack if using case study Team Performance Plan Slides, visual aids or video clips ☐ ☐ ☐ BSBTWK502 Manage Team Effectiveness 9 Project Portfolio

Section 2: Develop and facilitate team cohesion Complete this section after the meeting. Policies and procedures How did you develop/ modify the Internet Use Policy? Internet usage policies typically state that employees should not expect anything they create on company computers to be private, and that such data belongs to the company. The Internet can be a time waster and prevent employees from being as productive as they should be. With so much information available on the Internet, it is necessary to clarify the company's expectations of its employees in terms of Internet access. An internet usage policy establishes rules and guidelines for employees to follow when using company equipment, networks, and Internet access. The policy can then be tailored to the specific organization's needs. • Determine the viability of the policies and procedures being developed. • Make it simple for employees to contact you. • Set acceptance dates for each policy and process. • Determine the most efficient method for assessing your employees' knowledge of policies and procedures. Develop team cohesion What were the communication skills you applied when giving feedback? What are the issues, concerns, problems highlighted? I communicated positively. I began by highlighting the team members' strengths and praising them for the work they had completed. I was very detailed in my feedback to the status, and I used the employee progress status. There are some issues that are highlighted. Work that is delicate. Communication breakdown within the team. Incorrect application of policy and procedure. I assist them in identifying issues by providing training, and I give them the opportunity to communicate more at work BSBTWK502 Manage Team Effectiveness 10 Project Portfolio

How did you help team members identify issues? How did you apply your problem-solving skills? How did you encouraging team members to take responsibility for team activities? and explain the proper use of policy and procedure. I provided them with the knowledge and resources they required to complete their tasks. Then, by assisting in the creation of an environment in which they can easily accept responsibility for their decisions and actions, they will be able to accept responsibility for their decisions and actions. Roles, responsibilities, and goals must all be communicated. Facilitate teamwork How did you adapt your personal communication style to build positive working relationships? Model desired behaviour and practices I practiced active listening and confirmed that I'd heard them by summarizing what they'd just said to you by efficiently communicating with my team and responding to them, checking the accuracy of the information, responding to them with good feedback, and asking questions.  I approached them casually and broke the ice by thanking them for a recent contribution.  Expect them to ask for specifics.  Taking ownership of tasks; meeting deadlines; sharing information; implementing feedback, and so on. Promote collaboration Encourage and foster shared understanding of purpose, roles and responsibilities Information is shared during meetings. Defining a common goal and utilizing collaboration tools to demonstrate desired behaviour and practices BSBTWK502 Manage Team Effectiveness 11 Project Portfolio

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Complete this section after the brainstorming session. Develop a process for addressing concerns. What were your ideas? Outline the process you developed 1. Identify the issue 2. Make a list of everyone's hobbies and interests. 3. Create a list of viable alternatives. 4. Select a solution that meets everyone's needs. The purpose of the brainstorming session was to discuss a procedure for dealing with any problems that arose. What brainstorming and group leadership techniques did you use? I've used fast ideation as a brainstorming tool for any concerns. I used this strategy as their team leader to have everyone write down their ideas in a specific amount of time. Before s e t t lin g on a s olu t io n t h a t e v e ry on e c ou ld agre e on , everyone's ideas were reviewed and critiqued. Attach: Internet Usage Policy and procedures ☐ BSBTWK502 Manage Team Effectiveness 12 Project Portfolio

Section 3: Liaise with stakeholders Communicating with line management You can use this space to plan your ideas if you like but you must include the emails as attachments Create your email to your line manager. Include: What were the issues? What solutions are you proposing? Create an email to your team. Include: What was the decision line management informed you of? When will this change occur? How will it affect the team? Attach to your portfolio. Line manager, Issue and Solution Good Morning How are you I hope this email finds you in good health. I'm sending you this email to draw your attention to a problem that our development administrative system team is experiencing. They require a new programming assistant and increased communication in order to improve their efficiency in developing administrative software. I intend to hire a new team member as a programmer and hold more communication meetings in order to improve system efficiency. I hope to hear from you as soon as possible; if you have any questions, please do not hesitate to contact me. Thanks, Decision made by Line Manager Good Morning Team, How are you I hope this email finds you in good health. I'm writing to inform you that we intend to hire a new team member as a programmer to assist you with programming. It will be extremely beneficial to you, and we have given you a second chance by scheduling a weekly meeting to discuss project problems and solutions. I hope to hear from you soon. Please contact me if you have any questions. Thanks, Liaising with stakeholders How can a manager  Regular meetings with stakeholders can assist an administrator in establishing open lines of BSBTWK502 Manage Team Effectiveness 13 Project Portfolio

establish open communication processes with stakeholders? What unresolved issues, concerns and problems needs to be communicated to stakeholders? communication with partners.  Being open and truthful.  Face problems head on.  Being willing to try new things.  Getting to know them more personally. It is critical to evaluate the problem and its impact on team members when dealing with unresolved issues, concerns, and problems. Problems must be resolved, and if they remain unresolved, it is critical to ensure that the impact of the problem is minimized. Unresolved issues should be communicated politely and officially to the line manager and other relevant stakeholders using the team feedback report. It is critical to communicate the problems to the appropriate bodies, as well as the issues that team members face as a result of unresolved problems. Applying feedback What feedback did you receive from the stakeholders? How did you address their concerns? Employees should receive specialized training to learn how to sell online, according to stakeholders. The sales manager will look for relevant trainings as well as the fees associated with them. Attach: Presentation slides ☐ Email to line manager ☐ Email to team ☐ BSBTWK502 Manage Team Effectiveness 14 Project Portfolio

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BSBTWK502 Project Portfolio_089857dde4e877dc8df7024bdd0c76b3

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