1.
What advice would you give Sam to help her convince the buyers on her team of RPA’s
advantages?
a.
I would recommend that she should create a detailed presentation explaining
RPA and develop solutions to concerns they may have. I would also have her
explain how RPA can help them with tedious tasks so they have more time to do
other things.
2.
What do you think the primary sources of angst are? What is driving the buyer’s
resistance?
a.
They didn’t grasp RPA’s benefits completely and were afraid of the technology
due to job security and self concern
3.
What could Sam have done in the RPA software tool selection and implementation to
reduce buyer apprehension and increase their desire to embrace the new technology?
a.
Show them how it will make their day-to-day lives easier, highlight the immense
cost savings, and involve them in the development process.
4.
Sam was thinking about developing a “use case” to highlight the advantages of RPA, but
she was not sure what task or process she should use. It should be a “low hanging fruit”
with which she could generate some quick wins to get people on board. Where would
you suggest putting RPA to work to help make the case for its widespread use?
a.
Using RPA to do small, repetitive tasks that take up a lot of time on a daily basis
or automating purchasing functions to save time and money.
