Module 4 Case #4: Case Incident 2 - Turbulence on United Airlines
1) What are the pros and cons of having a bureaucratic organizational structure for an airline? Do you think the pros and cons are justified for United Airlines, and that they should keep the structure they have? Why or why not?
2) What do you think United Airlines should do, moving forward from these incidents? Do you have any suggestions for enhancements or improvements to the United Airlines organizational structure? Would you consider restructuring? Why or why not
Bureaucracy is defined as an organizational structure with highly routine operating tasks achieved through specialization, very formalized rules and regulations, tasks that are grouped into functional departments, centralized authority, narrow spans of control, and decision-making that follows the chain of command (Robbins 2022 pg.491)
When it comes to bureaucratic organizational structure there are several pros for the Airline company. Having structure rules for everyone allows for everyone to know their role in the
