UX Assignment 1
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School
Northeastern University *
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Course
7275
Subject
Information Systems
Date
Feb 20, 2024
Type
docx
Pages
4
Uploaded by AmbassadorQuailPerson1006
1) Keeping the class exercise in
mind, do the following:
Take any product,
system,
or service you use
daily,
like iPhone, Fitbit, MBTA, Amazon, Google, Reddit, News
Website, etc. Explain what user experience aspects of that product
you liked! Then, list what significant
improvements you would suggest!
Ans. Product taken: iPhone
User experience aspects of the product that I liked are the following:
Highly responsive touchscreen: The iPhone is known for many things but one thing that it extremely impresses me is how highly responsive the touchscreen is, which makes navigation and interaction with the apps easier, it is very accurate and smooth, improving the user experience as a whole.
Face ID: The Face ID and Touch ID, two of Apple's biometric authentication
techniques, offer a safe and practical way to unlock the device and approve transactions.
Constant upgrades: Apple regularly upgrades its software, optimizing efficiency, strengthening security, and introducing new capabilities. This makes sure that older version of devices stays functional and relevant.
Design: The iPhone has a great design physically that is both intuitive and aesthetic. A seamless user experience is created through the integration of the hardware and software.
Improvements that I would suggest:
Affordability and reducing repair costs: The availability of iPhones to a wider range of users will increase accessibility with the release of more affordable iPhone models that keep critical features. The cost of repairs may be pretty significant, so making it simpler and more economical to fix iPhones would also be a nice upgrade.
Customization Options: While iPhones are known for their simplicity, some users may appreciate more customization options, such as themes, widgets, or the ability to change default apps.
Increased Durability: It would be a huge improvement to make iPhone displays and bodies more resistant to harm from drops or collisions.
Better Battery life: iPhones have a reputation of drastic reduction in battery health with constant use, Longer battery life would be a huge benefit, especially for heavier users.
Enhanced Privacy control: Apple is undoubtedly known for its privacy options, improving it even more keeping in mind the 3
rd
party apps that are installed in the device, improvements can be made to ensure more trust and security for the user.
2) Create the use cases for the interactions, assuming the
site’s improvements
in mind.
Create 5-8 use cases (Include at least two heavy
weight use cases and middle-weight use cases).
Ans. Use Case 1: Heavy Weight - Battery Management
Actor: User
Goal: To optimize battery life and extend usage between charges.
Pre-condition: User must own an iPhone
Description:
1.
The user is going on a trip notices that their battery is draining quickly and wants to identify power-hungry apps.
2.
They go to Settings > Battery and review app usage statistics to identify and manage power-consuming apps.
3.
They close the power draining apps.
4.
The user still wants to maximize battery life during the journey, they enable "Low Power Mode" in the Control Centre to conserve battery and ensure the phone lasts until they can recharge it.
Post Condition: The user has successfully saved on some battery life until phone is recharged and can enjoy the trip.
Use Case 2: Heavy Weight - Customization and Personalization
Actor: User
Goal: To customize and personalize the iPhone to suit their preferences.
Pre-condition 1: User must own an iPhone
Pre-condition 2: The iPhone is powered on and functioning correctly.
Description: For Home Screen Transformation:
1.
The user wants to create a personalized iPhone experience, hence want to
customize their iPhone's home screen by changing the wallpaper, adding widgets, and reorganizing app icons.
2.
They initiate this by accessing settings app and navigating to the "Home Screen & Display" option. 3.
Amongst the array of options, they choose their desired option as per their
taste and uniqueness.
4.
Next, the user explores the widget library, choosing and arranging widgets
that provide at-a-glance information on their most essential apps, tasks, and interests. These widgets are positioned as per the user’s convenience to maximize efficiency.
5.
With the home screen visually transformed and functionally optimized, the
user proceeds to further enhance their customization by reorganizing app icons. They then reposition icons, create folders, and naming each folder with personalized labels to reflect their individual app organization logic.
Use Case 3: Middle-Weight - Repair and Maintenance
Actor: User
Goal: To address a minor issue with the iPhone.
Description: 1.
The user accidentally drops their iPhone, resulting in a cracked screen. They want to initiate a repair request.
2.
They open the Apple Support app, request a repair appointment, and provide details about the damage.
3.
As per the Apple support executive’s instructions they check if the user has apple care, and accordingly the repair is carried out. Use Case 4: Middle-Weight - Privacy Control
Actor: User
Goal: To enhance privacy settings and control data sharing.
Description:
1.
The user wants to review app permissions and restrict access to location data for certain apps. 2.
They open Settings, navigate to Privacy > Location Services, and customize location access for each app.
3.
Alternate scenario where the user receives a notification that an app has requested access to their photo library. They want to review and approve this request. 4.
They open Settings > Privacy > Photos and grant or deny access to the app.
Use Case 5: Simple use case - File Management
Actor: User
Goal: To manage and organize files on the iPhone.
Description:
1.
The user wants to create a new folder in the Files app to better organize their work-related documents. 2.
They open the app, create a folder, and move relevant files into it.
3.
They can now edit, share this document according to their use.
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