IT 337 Module Five Discussion Heuristic Review Template
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School
Southern New Hampshire University *
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Course
337 IT
Subject
Information Systems
Date
Feb 20, 2024
Type
docx
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5
Uploaded by Pedromonge40
IT 337 Module Five Discussion Heuristic Review Template
Complete this template by replacing the bracketed text with the relevant information.
Heuristic
Location of the Demonstrated Heuristic
Effectively Implemented or Violated?
Recommendation
Visibility of System Status
Online shopping checkout process
Violated
After selecting the "Place Order" option during the online store's checkout procedure, customers do not receive instant confirmation that their transaction is being handled. The invisibility
of the system status heuristic prevents it from informing users of the success or failure of their actions. A loading spinner or progress bar showing that the order is
being processed would be a simple and quick way for the website to communicate this information and solve this problem. Once the order has been successfully placed, the website should also provide a success message or confirmation
to reassure the user that their activity was performed. Users would
have a better experience
and be less likely to get frustrated or confused when checking out if this were implemented.
Error Prevention
User registration form on a website
Violated
Users can submit the user registration form with missing or erroneous information
Heuristic
Location of the Demonstrated Heuristic
Effectively Implemented or Violated?
Recommendation
because validation is not
implemented. For example, users may inadvertently submit invalid email addresses or empty required fields.
Because this opens the door for users to make mistakes that can affect the registration process, it goes against the error prevention heuristic. This problem can be easily fixed if the website uses real-time validation for form fields. This would allow
users to receive quick feedback if they tried to submit incorrect or incomplete information. Furthermore, adjacent to
the faulty fields, users should see explicit error messages instructing them on fixing their errors. This preventative
measure against errors will enhance the user experience and the registration process.
User control and freedom
Video streaming platform
Effectively Implemented
[Insert text]
Help and documentation
Help center
Effectively Implemented
[Insert text]
Match Between System and the Real World
Task management application
Effectively Implemented
Lists, due dates, and priority are common real-world organizing principles in the task management app. Users may create assignments,
Heuristic
Location of the Demonstrated Heuristic
Effectively Implemented or Violated?
Recommendation
give themselves due dates, and rank their importance, just like in the real world. This makes the program easier to understand and
use by implementing the
match between the system and the natural world heuristic through common concepts and language. The application may offer more customization choices to let users align
the terminology and procedure with their tastes and habits, further
strengthening this heuristic. As a result, the task management app's usability and user experience would be even better.
Recognition rather than recall
Task management application
Effectively Implemented
[Insert text]
Consistency and standards
Video player interface
Effectively Implemented
[Insert text]
Flexibility and efficiency of use
Customization options
Effectively Implemented
[Insert text]
Aesthetic and minimalist design
Landing page of a news website
Effectively Implemented
Aesthetically, the news website's landing page is
minimalistic. Using a spare color scheme, large amounts of white space, and legible typefaces improves readability and aesthetics. The layout keeps things simple so viewers can concentrate on the material without being overwhelmed.
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Heuristic
Location of the Demonstrated Heuristic
Effectively Implemented or Violated?
Recommendation
Websites can enhance this heuristic by minimizing page items and optimizing picture sizes for faster loading times and better performance, particularly on mobile devices. To further improve the user experience, responsive design concepts should be implemented to guarantee that the layout
can be easily adjusted to
various screen sizes and devices. The website's aesthetic and minimalist
style significantly improve usability and user happiness.
Help users recognize, diagnose, and recover from errors
Checkout process in an
e-commerce website
Violated
The e-commerce website's checkout procedure has generic and useless error messages when customers input faulty information, such as a wrong credit card number or an expired expiration date. Their response is a generic "Error: Please check your information" with no details on what to do to fix the problem. This does not help users comprehend the problem and how to fix it, which goes against the heuristic of assisting
users in recognizing, diagnosing, and
Heuristic
Location of the Demonstrated Heuristic
Effectively Implemented or Violated?
Recommendation
recovering from problems. The website can fix this by giving users specific error messages (like "Invalid credit card number" or "Expiration date is in the past") and helpful suggestions for fixing them (like "Please enter a valid credit card number" or "Please enter a future expiration date"). The website should also include connections to valuable resources or support channels so consumers can get extra assistance if they need it. The website can enhance the
user experience and decrease customer annoyance throughout checkout by delivering more informative error messages.
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