3-1 Milestone Developing User Personas
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School
Southern New Hampshire University *
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Course
337
Subject
Information Systems
Date
Feb 20, 2024
Type
docx
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4
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3-1 Milestone: Developing User Personas
Southern New Hampshire University
IT-337 User-Centered Sys Design/Eval
3-1 Milestone: Developing User Personas
2
Persona 1: Alex Martinez
Age:
20
Hometown:
Los Angeles, California
Marital Status: Single
Lives: With parents and 1 younger sibling.
Major:
Computer Science
Current job: Server at an Italian restaurant
Familiarity with technology:
Highly comfortable, grew up using computers and smartphones.
Time of access:
Late at night
Method of access:
Laptop
Amount of help used:
Minimal, prefers to figure things out independently.
Background:
Alex is a sophomore in college and is majoring in computer science. Alex is very good at using technology because he grew up in a very tech-savvy area of Los Angeles. They often use the student portal late at night, after finishing other tasks, because it is quiet and gives them time to study and manage their schoolwork.
Needs:
Make class arrangements early.
Keeps good track of due dates and requirements.
Communicate with his professor.
Experiences:
A software start-up internship
Online learning
Facial Recognition creating.
Behaviors:
Prefers digital textbooks and readings, accessing them online for convenience.
Rarely requires assistance, as they are adept at navigating the student portal independently.
Does homework on time and turns it in on time, using online resources and forums for extra help
if required.
Interested in learning everything there is to know about IT.
3-1 Milestone: Developing User Personas
3
Persona 2: Maya Patel
Age:
28
Hometown:
Houston, Texas
Marital Status: Single
Lives: On campus
Major:
Psychology
Current job:
Unemployed
Familiarity with technology
: Moderate, comfortable with basic functions but sometimes struggles with more advanced features.
Time of access:
Early morning
Method of access:
Smartphone
Amount of help used:
Moderate, occasionally seeks assistance from peers or professors.
Background:
Maya is a senior from Houston, Texas. She is studying psychology. Maya knows how to use technology in simple ways, but she sometimes gets lost in the more complicated parts of the student portal. Maya usually goes to the portal on their phone first thing in the morning to get quick information and make plans for the day.
Needs:
Registering for classes.
Occasionally needs reminders for deadlines and requirements.
Seeks explanations on assignments through online forums or email frequently.
Looks at portals related to their major to keep up with events and news.
Experiences:
Lives on the campus
Sends his family texts to remain in contact.
Watch YouTube videos and listen to music.
Behaviors:
Prefers physical textbooks but occasionally utilizes digital resources.
Creating content for social media sites.
Find a YouTube video that shows him how to browse and get what he wants.
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3-1 Milestone: Developing User Personas
4
Persona 3: Liam Johnson
Age:
48
Hometown:
Chicago, Illinois
Marital Status: Divorced, no children
Lives: With Partner
Major:
Civil Engineering
Familiarity with technology:
Low to moderate, struggles with complex interfaces and prefers simpler methods.
Time of access:
Evening
Method of access:
Computer
Amount of help used:
High, frequently seeks assistance from support services or peers.
Background:
Liam is from Chicago, Illinois, and is a graduate student in civil engineering. Liam is somewhat tech-savvy but finds complicated platforms hard to use and would instead use simple ways to get information. Liam usually goes to the student site at night when they are using their computer to do more focused work.
Needs:
He signs up for classes but often needs help with the process and knowing what is needed.
They do their homework well, but they might need help with the technical parts and help from support services or their peers.
Check portals related to their principal to ensure they meet all the standards to graduate.
Experiences:
Reading books and news on a laptop
Proficient at app-based bill payments
Behaviors:
Likes having physical textbooks and readings but can use digital tools if needed.
Often asks for help with technical problems or schoolwork from support services or peers.
Recognize his own technological limitations.