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School
Mercury College Of Arts And Science *
*We aren’t endorsed by this school
Course
MISC
Subject
Information Systems
Date
Nov 24, 2024
Type
docx
Pages
2
Uploaded by CommodoreCloverMosquito29
1.
What sources of information would you use for finding information on local
landmarks, facilities, products or services that visitors are likely to want to know
more about?
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Advertisements
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Brochures
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Guidebooks
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the internet
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Libraries
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Local councils
Result
☐Satisfactory
☐Not Satisfactory
Feedback
2.
What information about the local area are you likely to need to know in
your industry, venue or job role?
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Options for lodging
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Restaurants
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Entertainment options
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Local landmarks
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Nearby personal service providers
-
Local retail establishments
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Local transportation choices
Result
☐Satisfactory
☐Not Satisfactory
Feedback
3.
What practices can you take to improve your interactions with visitors of
various social and cultural groups?
-
Spend the time to learn how to pronounce foreign visitors' names if you
speak to them.
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Keep an open mind when people try to speak English; it may not be their
first language.
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Never base your judgments on someone's color, ethnicity, or gender. We
frequently act in this manner without giving it any thought, for example,
by speaking to only one member of the family at a time and believing they
will make the decision.
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In your dealings, especially with kids, be kind and upbeat. Children are
particularly perceptive to your body language and believe that you are
acting on their behalf.
Result
☐Satisfactory
☐Not Satisfactory
Feedback
4.
What methods can you use to collect visitor feedback?
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Verbal feedback – open and closed/structured questions
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Written feedback – surveys and questionnaires
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Observational feedback – body language, indications of how they
think and feel, what they say, how often they do something,
hesitation, waiting times, etc.
Result
☐Satisfactory
☐Not Satisfactory
Feedback
Answer each question in as much detail as possible, considering your
organisational requirements for each one.
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