BSBLDR522 - Manage people performance final

BSBMGT502 Manage people performance Student Assessment Tasks Assessment Information The assessment tasks for BSBMGT502 Manage people performance are included in this Student Assessment Tasks booklet and outlined in the assessment plan below. To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily. Assessment Plan Assessment Task Overview 1: Written questions You must correctly answer all questions to show that they understand the knowledge required of this unit. 2: Work allocation project You must assume the role of Human Resources Manager of a company, meet with the Managing Director (the assessor) to develop a work plan and then share this plan with your team. 3: Performance management system You must research performance management processes, develop a performance management policy and procedure and provide training to managers on this new policy and procedure. 4: Managing performance project You must provide a staff member with informal feedback about their workplace performance and conduct a formal performance review. 5: Disciplinary and termination project You must provide a staff member with formal feedback about ongoing poor performance and develop a letter of termination. Assessment Preparation Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for clarification if you have any questions at all. When you have read and understood this unit’s assessment tasks, print out the Student Assessment Agreement. Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file. Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you. Assessment appeals If you do not agree with an assessment decision, you can make an assessment appeal as per Angad Australian Institute of Technology ’s assessment appeals process. You have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 3

BSBMGT502 Manage people performance Student Assessment Tasks Student Assessment Agreement Make sure you read through the assessments in this booklet before you fill out and sign the agreement below. If there is anything that you are unsure of, consult your assessor prior to signing this agreement. Have you read the assessment requirements for this unit?  Yes  No Do you understand the requirements of the assessments for this unit?  Yes  No Do you agree to the way in which you are being assessed?  Yes  No Do you have any specific needs that should be considered?  Yes  No If so, explain these in the space below. Do you understand your rights to re-assessment?  Yes  No Do you understand your right to appeal the decisions made in an assessment?  Yes  No Student name Sandeep kaur Student number Student signature Date Assessor name Assessor signature Date Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 6

BSBMGT502 Manage people performance Student Assessment Tasks Written answer question guidance The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected. Note that the following guidance is the minimum level of response required. Analyse – when a question asks you to analyse something, you should do so in in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long. Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long. Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long. Discuss – when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long. Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long. Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long. Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long. Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long. Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long. List – when a question asks you to list something, this means that you are asked to briefly state information in a list format. Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long. Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 9

BSBMGT502 Manage people performance Student Assessment Tasks 7. Outline minimum terms and conditions that must be included in an enterprise agreement. An enterprise agreement must contain the following terms:  a nominal expiration date for the contract that isn't more than four years after the Fair Work Commission authorizes it.  a process for resolving disagreements that must authorize the Fair Work Commission or a third party independent of the parties to the agreement to resolve disagreements about the provisions of a modern award or the National Employment Standards ('NES').  A provision for flexibility that enables the development of individual flexibility arrangements (IFAs) to meet the actual needs of both the employer and the employees. These are agreements formed between an employer and employee that modify how the conditions of the enterprise agreement apply to a particular employee.  A consultation clause, which obligates the employer to consult the staff over any important workplace changes that are likely to have an impact on them and permits the staff to participate in the consultation. In the absence of such a term, the model consultation term will be used. 8. Explain the process of performance management and the purpose of using performance management systems in the workplace. Employees and management are always trying to share communication in order to give and receive feedback as part of the performance management process. For the business to understand and accomplish its objectives, this is crucial. Planning is the initial stage of the procedure. The management must decide on its objectives and the steps it will take during the planning process. Following that, management and staff must have a chance to share feedback and suggestions for improving goal-setting. Finally, everyone needs to support and agree with the idea. Coaching is the second stage of the procedure. In coaching, this means you have to ensure sure your strategies are carried out effectively. An ongoing exchange of ideas and improvements should take place at frequent meetings. Training and solutions to potential issues should also be provided. In order to stay on track and keep your attention on the goal, it is also important to review your objectives regularly. The third step entails evaluation. Here, management is responsible for ensuring that the workers are performing their duties competently. The management should be examined, as well as their ultimate objective. To ensure that nobody is left behind, this is being done. Given that there is no such thing as a faultless procedure, this would also serve as a warning of potential issues. The final step is taking action. Employee recognition and reward are practiced in this. This is done to maintain the workers' motivation for their work. Enhancing management and staff performance is the goal of performance management. Through conversation, it takes place. This is done to see if the workers are performing the tasks that are appropriate for them. Achieving company goals, enhancing employee and management performance, developing everyone's abilities, and knowing what the employee merits in terms of incentives and recognition are all crucial processes. Additionally, it enables the business to determine the abilities needed for employees to perform their duties to a high standard and to produce high quality work performance. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 12

BSBMGT502 Manage people performance Student Assessment Tasks 15. Which circumstances must apply for the Fair Work Commission to determine that an employee has been unfairly dismissed? If the following conditions are met, the Fair Work Commission may determine that an employee was fired unfairly. The firing was stern, unfair, or unreasonable. The termination was not a true redundancy situation.  An employee's unlawful dismissal by an employer may only be shown if they had worked for the company for more than a year and the reason for their exit was not a genuine redundancy.  An employee must have been employed by the company for at least one and a half years in order to file a claim for unfair dismissal, and their departure could not be due to a genuine case of redundancy. 16. Outline five ways of that staff can develop skills at work  Get a mentor & be a mentor  Raise your hand for new challenges  Read & look for problems to solve  Make friends (network) in other departments  Find the learning opportunities internally 17. As a manager, list three types of information that you could provide to staff to help them to develop their knowledge base.  Know what you are developing staff towards  Find an appropriate raining provider  Allow employees to shape their own development plans  Don’t limit learning to passive information  People learn in the way that works best for them Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 15

BSBMGT502 Manage people performance Student Assessment Tasks Assessment Task 2: Work allocation project Task summary This assessment task requires you, in the role of Human Resources Manager of Boutique Build Australia, to meet with the Managing Director to discuss the company’s human resources priorities for the upcoming year and as documented in the company’s Strategic Business Plan. You will then need to develop a work plan for your team, as well as a risk assessment. You will then need to meet your team to allocate the work based on the work plan you have developed, as well as use the opportunity to remind your team about their Code of Conduct responsibilities. This assessment is to be completed in the simulated work environment in the Angad Australian Institute of Technology . Required  Access to textbooks and other learning materials  Computer with Microsoft Office and internet access  Strategic Plan  Human Resources Action Plan Template  Risk Management Plan Template  Staff Code of Conduct  Space for a meeting  Roleplay participants Timing Your assessor will advise you of the due date of these submissions. Submit  Email with completed action plan attached  Email with completed risk management plan attached Assessment criteria For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 18

BSBMGT502 Manage people performance Student Assessment Tasks The Human Resources Support Officer is responsible for:  Recruitment processes ensuring the needs of the business are met in addition to adherence to legislative and internal policy requirements.  Delivery of inductions to new employees within the office meeting legislative compliance measures as well as equipping new employees with necessary orientation information.  Management of WHS incident reporting identifying improvement processes to minimise repeat incidents.  The facilitation of ergonomic assessments and report analysis resulting in recommendations for individual requirements.  Liaison point for workers compensation claims between insurance company and staff.  Implementation and maintenance of the Human Resources Information System.  HR metrics and reporting.  Assistance to the HR Manager in strategic HR projects.  HR administrative support including tasks such as maintenance of personnel files; maintenance of HR specific records on the share drive; reporting requirements relating to surveys and performance management cycles etc.  Other duties as required. The Learning and Development Coordinator is responsible for:  Contribute to the delivery and evaluation of training and education programs to staff  Contribute to the design and development of resource materials for use in the delivery of education and training materials for use in the delivery of training programs to staff  Ensure that records are kept and maintained of all training activities  Report to and cooperate with Human Resources Manager  Ensure that all Policies and Procedures are implemented and complied with The company also employs the following staff: Managing Director, Operations Manager, Marketing and Sales Manager, Sales Consultants (4), Office Manager, Human Resources Manager, Construction Manager, Site Manager (2), Production Draftsperson (2), 6 Carpenters and a range of contract staff, including plumbers, electricians, tilers, painters and plasterers. The workforce is predominantly male with the only four females employed (the Office Manager and the three Human Resources positions). The company’s vision as stated in its Strategic Plan is to be the best boutique home builder in Australia. Its values are listed as quality, innovation, leadership, respect and honesty and reliability. Complete the following activities: Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 21

BSBMGT502 Manage people performance Student Assessment Tasks 1. Meet with the Managing Director (your assessor). Review the case study information above, as well as the Strategic Plan prior to attending attend a meeting with the Managing Director (your assessor). The purpose of the meeting will be to discuss the development of a work plan for your team for the coming year to ensure that operational objectives for 2018 – 2019 are met as outlined in the organisation’s Strategic Business Plan. Make notes on any questions that you have. The Managing Director will discuss the following information with you:  Overall strategic goals  Operational objectives  Resources available During the meeting, you will need to demonstrate effective communication skills including:  Speaking clearly and concisely  Using non-verbal communication to assist with understanding  Asking questions to identify required information  Responding to questions as required  Using active listening techniques to confirm understanding Executive summary A building firm focusing in the design and construction of top-notch designer homes for the Sydney metropolitan area and neighbouring areas, Boutique Build Australia was founded in 2017. Everything we do is guided by our vision, including how we welcome visitors to our exhibition halls, how we work with our suppliers, and how we help our workers advance their careers. Strategic Objectives Key Techniques  Well-managed, productive, profitable, and responsible.  Make ensuring that all financial activities, performance indicators, and outcomes are in line with the strategic directives.  Find new sources of income and increase current ones. Profit by at least 10% in Making excellent residents that satisfy our clients' requirements and demands.  Over the following three years, increase home sales in the existing Sydney market by 10% annually.  Over the course of the strategic plan, establish a presence in Queensland and construct at least 100 new residences in Brisbane and the Sunshine Coast.  Planning and research for new, creative eco-friendly dwellings.  Develop your customer relationships further.  Quality at home and customer-centered practises.  strengthen employee capabilities to better serve our clients.  Encourage innovation to more effectively address client needs. Engage, develop, and attract elite talent.  Maintain your efforts to build a highly effective workforce and culture.  enhance personnel capabilities to better serve the demands of our clients.  Maintain and expand staff diversity. Operational objectives Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 22

BSBMGT502 Manage people performance Student Assessment Tasks 2019 Priorities Key performance indicator June Hire at least three permanent site employees. There is staff on site. July In Brisbane and the Sunshine Coast, start hiring for crucial positions. The Sunshine Coast and Brisbane have key personnel in place. August Create and implement programmes that promote work- life balance. Survey-measured increases in employee satisfaction October Start your marketing campaigns in the Brisbane and Sunshine Coast areas. Open a showroom in Brisbane and Caloundra, Queensland. Brisbane has a presence. November Employee evaluations Utilizing the new performance review system, all employee evaluations were done. Plans for learning and growth have been established and implemented for the entire staff. 2020 January Create and put into action plans to increase the number of women working. By the middle of 2017, there were at least 4 more female employees. March start the process of creating ecologically friendly homes. Designed finished Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 23

BSBMGT502 Manage people performance Student Assessment Tasks May Start promoting ecologically friendly homes. By the end of 2017, construct no less than 4 green homes. November Employee evaluations Reviews on each employee's performance. 18. Develop an action plan After the meeting, you will need to develop an action plan for the human resources team based on the meeting discussion. Use the Human Resources Action Plan Template to guide your work. The plan you develop should take into account all of the information provided to you at the meeting and include:  Actions (focused on achieving operational objectives and must take budget into consideration to ensure cost effectiveness)  Priority  Timelines  Responsibilities (ensuring that task are allocated as appropriate to the staff member’s level of responsibility and to maximise efficiency in terms of completing groups of similar actions)  Performance indicators You will also need to develop a risk assessment to assess the likelihood of negative events preventing the company in meeting the actions as specified in the work plan you have developed and the likely consequences of such events. Save this document as Completed Human Resources Action Plan. Strategies (what) Actions (how) Priority (L/M/H) Time Frames (when) Responsibility (who) Performance Indicators (measurement) Remuneration Supply and demand of labour must be balanced H Within 2 month Resource manager Meeting Performance evaluation Estimating the number of workers needed M Within 1 month staff Meeting Transitional Page Advancing organisational goals L 1 month General manager Observe the work Instruction & Development examining the current labour L The first week of Manager Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 24

BSBMGT502 Manage people performance Student Assessment Tasks supply implementing the plan 19. Write a risk management plan Review the Risk Management Plan Template and complete the risk assessment table. Save this document as Completed Risk Management Plan Risk Consequences Severity Rating Likelihood Rating Treatment/ Control Methods inadequate work output 1. Cyclical deficiencies 2. Low quality of the goods and/or services 3. Breach of institutional targets 4. Lack of knowledge about the academic staff at the institutions' targets 3 4 probable intermittent examination of the outcomes thrown by the execution assessment pointer Failure to follow the preparedness plan Low training participation, which is reflected in the preparation plan, and an inability to adhere to the preparation plan; 4 4 probable Control in determining how successful trainings are unhealthy working conditions Individual dissatisfaction that negatively affects the workplace, a lack of a sense of belonging to the organisation, and trouble joining the work group are some examples. 3 3 occassianal Ongoing preparation, observance of the guiding principles, and setting up integration exercises incorrect classification of workers Hiring personnel who do not fit the competence manual's definition of the ideal candidate It can be challenging to find human resources in the 4 3 occasssioanl Revision of the resume and validity checking during the hiring process Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 25

BSBMGT502 Manage people performance Student Assessment Tasks region with the necessary profile. 2. Send an email to your assessor. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment and ask for the place, date and time of a meeting so you can discuss these documents with your team. Attach your Completed Human Resources Plan and Completed Risk Management Plan to the email. Hi Team I appreciate you being here today. Team meetings are held to review work plans, allocate tasks, check that performance standards and deliverables are accurate, and reach consensus on task performance indicators. The meeting's agenda includes discussion of the work schedule. Regarding the growth of your firm, you must make a lot of decisions. Strategic planning is a step in the growth planning process. It enables you to maximise your company's growth potential and develop a realistic strategy for the future. A business plan is not the same thing as a strategic strategy. A business plan primarily outlines short- and medium-term objectives as well as the steps required to achieve them. Strategic planning examines the most effective ways to accomplish the organization's medium- and long-term goals. At Boutique Build Australia, her 4,444 staff members work diligently, professionally, and impartially to support the company in meeting its strategic objectives on time and within budget. is required. Employees are expected to behave in a way that upholds the principles outlined in this Code. You should speak with a senior officer if you have any concerns about whether the Code applies in a particular situation or what to do next. The purpose of the Boutique Build Australia Code of Conduct is to: This Code is meant to guide employee behaviour as they carry out their responsibilities as employees of Boutique Build Australia and to offer helpful support to employees who are having ethical problems. 20. Meet with the team to discuss the work plan and allocate tasks Meet with your work team to discuss the work plan, allocate tasks and confirm performance standards and work outputs as per your plan, as well as agree on performance indicators for tasks. As you have also decided that this is a good opportunity to remind staff of Code of Conduct requirements, you should review the Code of Conduct provided to you ahead of the meeting so that you are able to explain key requirements to staff. At the meeting:  Provide an introduction to the meeting, including the purpose of the meeting.  Provide a copy of the work plan.  Explain that the work plan is based on the Strategic Business Plan objectives.  Go through each of the actions, responsibilities, timelines and performance indicators. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 26

BSBMGT502 Manage people performance Student Assessment Tasks  Explain the key themes of the Code of Conduct and employee responsibilities. During the meeting, you will need to demonstrate the effective interpersonal and communication skills including:  Team building techniques including clear explanation of goals and outcomes  Asking questions and listening to responses to clarify understanding  Active listening skills  Respecting and acknowledging the views of others  Non-verbal communication skills that encourage discussion and feedback, for example, nodding, smiling, eye contact. To The Examiner With this email, I am including the finished versions of the risk management and human resources plans. I'm hoping you'll persevere. I also want to hear your thoughts on the two plans. I forward speaking with you soon. Many thanks Regards Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 27

BSBMGT502 Manage people performance Student Assessment Tasks Assessment Task 2 Checklist Student’s name: Did the student: Completed successfully Comments Yes No Ask questions and confirm information provided during the meeting with the Managing Director to identify work activities for human resources for 2016/2017 and the resources available? Submit a completed work plan using the template provided and that includes:  Actions  Priority  Timelines  Responsibilities  Performance indicators that all relate to the organisation’s operational objectives and discussion at the meeting? Identify relevant risks and treatment measures and document in the risk management plan? At the meeting with the team, explain the work plan to the team, including all actions, timelines, responsibilities and performance measures? At the meeting, explain the organisation’s Code of Conduct? Task Outcome: Satisfactory  Not Satisfactory  Assessor signature Assessor name Date Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 28

BSBMGT502 Manage people performance Student Assessment Tasks Assessment Task 3 Cover Sheet Student Declaration To be filled out and submitted with assessment responses  I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).  I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.  I have correctly referenced all resources and reference texts throughout these assessment tasks. Student name Student ID number Student signature Date Assessor declaration  I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. Assessor name Assessor signature Date Assessment outcome S NS DNS Resubmission Y N Feedback Student result response  My performance in this assessment task has been discussed and explained to me.  I would like to appeal this assessment decision. Student signature Date A copy of this page must be supplied to the office and kept in the student’s file with the evidence. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 29

BSBMGT502 Manage people performance Student Assessment Tasks Assessment Task 3: Performance management system project Task summary This assessment task requires you to develop policy and procedures for performance management for Boutique Build Australia. While the organisation currently has a performance management policy, it is outdated and needs revising. Following this you are also required to conduct a 30-minute training session for Boutique Build Australia managers on the new performance management policy and procedure. This assessment is to be completed in the simulated work environment in the Angad Australian Institute of Technology . Required  Access to textbooks and other learning materials  Computer with Microsoft Office and internet access  Space with a screen and projector for presentation Timing Your assessor will advise you of the due date of these submissions. Submit  Email with performance management policy and procedures and performance management presentation attached Assessment criteria For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 30

BSBMGT502 Manage people performance Student Assessment Tasks Re-submission opportunities You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 31

BSBMGT502 Manage people performance Student Assessment Tasks Assessment Task 3 Instructions Complete the following activities: 1. Develop performance management policy and procedures Conduct research by identifying and reviewing a range of performance management policies and procedures from other organisations. Then develop a performance management policy and procedure for Boutique Build Australia that addresses all of the following:  Purpose of the policy  To whom the policy applies  Number of times a year that a performance review is to occur for each employee.  Summary of purpose of performance reviews  Simple step-by-step procedure for organising and conducting the performance review meeting.  Templates used to record performance  Identifying performance gaps and providing feedback The policy and procedures must be written in your own words and be clear and concise. As a guide your policy and procedure should be approximately 2 pages. Save the document as Performance Management Policy and Procedures. Boutique Build Australia Performance Management Policies and Procedures Policy purpose- The purpose of this exhibit and the management policy All Boutique Build Australia representatives should understand that their work and desired work performance are understood, and that they will get ongoing criticism for their presentation. Disseminate compensation as necessary to identify development opportunities, and address performance that falls short of expectations. The thorough presentation of the executive's framework empowers employees to make more significant commitments to their professional development and empowers directors to more easily identify, evaluate, and reward representatives in accordance with a number of shared values. Policy statement- Boutique Build Australia works to create an environment where all employees are conscious of how their actions affect the achievement of hierarchical goals and have the freedom to exercise self-awareness and consistent professional judgment. As a result, they can achieve this through execution evaluation and a strong presentation based on yearly execution examinations. This executive presentation and audit measure are ongoing as we continue to organize, supervise, poll, and recognize colleagues' exhibitions. 2. Develop training presentation Prepare a training session for your managers. Prepare for the training session by developing a PowerPoint (or another presentation program) presentation, including notes within your slides to assist you in conducting the session. The presentation should address the key points in the new performance management processes that you developed in the previous activity. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 32

BSBMGT502 Manage people performance Student Assessment Tasks You will also need to research effective communication skills for Managers for use in conducting performance reviews. You should prepare a minimum of 8 Power Point slides that include visuals and images to add interest. Save the file as Performance Management Presentation Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 33

BSBMGT502 Manage people performance Student Assessment Tasks Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 34

BSBMGT502 Manage people performance Student Assessment Tasks Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 35

BSBMGT502 Manage people performance Student Assessment Tasks Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 36

BSBMGT502 Manage people performance Student Assessment Tasks 3. Send an email to your assessor. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachments, ask them for their feedback, and ask for the place, date and time of your training session. Attach your Performance Management Policy and Procedures and Performance Management Presentation to the email. Subject: Performance management policy and presentation Hi sir, I hope this is useful to you. The purpose of this email is to familiarize you with the content of the attachments, which include the board's execution strategy and methodology as well as Boutique Build Australia's executive exhibition. In addition, I want you to consider the connection carefully and I want your opinion. If you agree with the content, I might like to organize a training session for the staff of Boutique Build Australia on how to execute the board and conduct internal research. As a result, the content includes the association's presentation. The executive’s strategy takes into account the rationale behind the strategy, the goal of the arrangement, and the number of annual execution evaluations for each representative. The plan also keeps in mind why the association needs to evaluate performance, as well as the incremental procedures for organizing and leading execution assessment meetings. A format for documenting audit execution can also be found in the paper. Additionally, information on when to spot execution flaws and how to appropriately provide feedback once the situation has been resolved during an exhibition audit. Although the purpose of the presentation of the board show is to prepare training for the association's leader, the course also covers the key points of the new exhibition and the executives' interaction that I developed in the strategies and methodology. This is because the course also includes information on hierarchical supervisors' communication skills, which are used for performance assessment in Boutique Build Australia. If you agree to take classes on the exhibition examination measure, kindly examine the material attached to this email and let me know your thoughts and worries. I will wait for your response. I will get in touch with all of my co-workers who need to attend the gathering once I have confirmed the reserved time, date, and location to share the details and begin the planning process. You will learn about the executives' plans, systems, and board show execution. Much obliged to you! 4. Conduct the training session. Now conduct the training session as per your preparation, provide the opportunity for questions and feedback. You will need to demonstrate effective communication skills including:  Speaking clearly and concisely  Using non-verbal communication to assist with understanding  Asking questions to identify required information  Responding to questions as required  Using active listening techniques to confirm understanding Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 37

BSBMGT502 Manage people performance Student Assessment Tasks Entities influenced by this approach- It is expected that everyone in the Boutique Build Australia categorization is aware of this arrangement. Who should pursue this approach- It is expected that everyone in the Boutique Build Australia categorization is aware of this arrangement. The normal review of each employee's comments from the execution survey will take place at the end of the evaluation period. The manager collaborates with each worker to achieve the exhibition assessment once a year, but there are some situations where additional auditing is necessary, such as when a new employee or employee of the month is recognized. The exhibition evaluation cycle of having the option to underscore its commitment, to individuals of profound quality for the association is one of the ways that can be done. It gets the assortment of about the commitment, and people see how it is linked to the oversimplification of the general association. This is why Boutique Build Australia's presentation views employees as their important assets. In the presentation assessment measure, to review various themes connected with created by, to handle explicit liberties for the sole improvement of, but can also give the association overseer an appropriate opportunity to address Measure of execution audit Amazing administration training exercises in Australia are made possible by Boutique Building, which also fosters communication between executives and co-workers. Assessment Task 3 Checklist Student’s name: Did the student: Completed successfully Comments Yes No Develop performance management policy and procedures that addresses all of the following?  Purpose of the policy  To whom the policy applies  Number of times a year that a performance review is to occur for each employee.  Summary of purpose of performance reviews  Simple step-by-step procedure for organizing and conducting the performance review meeting.  Templates used to record performance  Identifying performance gaps and providing feedback Develop and provide a training session on the performance management policy and procedure and communication skills required for performance review? Demonstrate effective communication skills including:  Speaking clearly and concisely  Using non-verbal communication to assist with understanding  Asking questions to identify required information  Responding to questions as required  Using active listening techniques to confirm understanding Task Outcome: Satisfactory  Not Satisfactory  Assessor signature Assessor name Date Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 38

BSBMGT502 Manage people performance Student Assessment Tasks Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 39

BSBMGT502 Manage people performance Student Assessment Tasks Assessment Task 4 Cover Sheet Student Declaration To be filled out and submitted with assessment responses  I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).  I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.  I have correctly referenced all resources and reference texts throughout these assessment tasks. Student name Student ID number Student signature Date Assessor declaration  I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. Assessor name Assessor signature Date Assessment outcome S NS DNS Resubmission Y N Feedback Student result response  My performance in this assessment task has been discussed and explained to me.  I would like to appeal this assessment decision. Student signature Date A copy of this page must be supplied to the office and kept in the student’s file with the evidence. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 40

BSBMGT502 Manage people performance Student Assessment Tasks Assessment Task 4: Managing performance project Task summary This assessment task requires you to prepare for and participate in two roleplays. In the first roleplay, you are required to provide information feedback to a staff member about their workplace performance. In the second roleplay, you are required to conduct a formal performance review for the same staff member. This assessment is to be completed in the simulated work environment in the Angad Australian Institute of Technology . Required  Access to textbooks and other learning materials  Computer with Microsoft Office and internet access  Performance Review Guidance  Performance Agreement Template Timing Your assessor will advise you of the due date of these submissions. Submit  Email with the Performance Agreement Template attached  Email with completed performance agreement attached Assessment criteria For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence. Re-submission opportunities You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 41

BSBMGT502 Manage people performance Student Assessment Tasks You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 42

BSBMGT502 Manage people performance Student Assessment Tasks Assessment Task 4 Instructions Complete the following activities: Role-play A: Jamie is the learning and development officer at Boutique Build Australia. Jamie has been with the company for two months and so far, has shown that she is hard working and responsible. Up until this point, Jamie has mainly been delivering training and education to staff, as well as organising professional development. Jamie has recently been allocated a task to develop a new health and safety manual for staff. Jamie has developed the first chapter of the manual and has provided it to you for review. The content seems okay, but Jamie’s writing style is confusing and difficult to understand. As Jamie’s supervisor, you need to meet with her to provide feedback on her work, expected performance, and provide some coaching. Complete the following activities: 1. Prepare for the meeting with Jamie To prepare for the meeting with Jamie you are required to:  Research the STAR model of giving feedback and develop and practice a script that you can use at the meeting with Jamie. Your script should also include positive comments on Jamie’s performance to date. You will not be required to submit your script and you should talk without referring to the script at the assessment.  Research ways of improving writing style and make notes on at least five tips to talk through at the meeting with Jamie. Situation or task- Initially, state the precise circumstance or assignment given to the worker. Write as specifically as you can. For instance, write "We have a customer complaining about poor service" or "our monthly sales are less than" instead of "well done". Action- Thus, the STAR feedback approach entails documenting the employee's conduct, whether it was favorable or bad. Use terms like "listen to and provide discounts to calm customers" or "no management" Details for upsells instead of using generalizations like "solve it" or "screw it up." Results- The outcome stage is where you can indicate the immediate outcome of the action in the STAR feedback model. Be precise instead of using general terms like "fixed the problem," like "calm down the consumer and you still make a sale." Ways to improve writing style: Utilize basic language- Using more simple terms is the most important way to improve your writing. Whether they are action words, nouns, or adjectives, basic words frequently have broader interpretations while complex words have more overt implications. Consequently, your error rate will be lower when you use more simple terms. Replaced a word that was more easily understood with a less natural word.  Delete the long sentence- Limiting the use of complex sentences is one way to improve the clarity of your writing. Isolating a lengthy sentence into at least two shorter sentences is the easiest way to accomplish this. The use of shorter sentences doesn't mean that all sentences must be. This will result in a sloppy style, and it is this that assumes the role of skilled Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 43

BSBMGT502 Manage people performance Student Assessment Tasks composition. You must determine how to use sentence diversity, short and large sentences, and how to weave them together.  Avoid excess- Drab writing occurs when the writer pointlessly repeats a word or a notion. Saying "amateurs need insight," for example, is redundant because the word "novices" already implies a lack of involvement. Words or phrases that can be removed without altering how important a sentence is are considered excess.  Cutover appraisal- The reader will know that you are reasonable if you utilize qualifiers sparingly. However, using this qualifier as frequently as possible weakens your composition. It sounds unsure because of the very high appraisal, which also increases noise without adding anything substantive.  Avoid superfluous self-references- Avoid meaningless phrases like "I accept," "I think," and "As I see it." It is not necessary to remind readers that your writing represents your perspective.  Encourage lively conversation. Generally speaking, a dynamic voice is better than an aloof voice since it requires fewer words overall and is more straightforward.  Like action words, not things- Nominalization is an extravagant-sounding concept that, when written down, is quite important. Used to illustrate how action words and adjectives are transformed into things; for example, "exact measure" is the nominalization of "exact measure." The statement is weaker because of the nomenclature. 2. Meet with Jamie (your assessor) At the meeting with Jamie, provide positive feedback on Jamie’s performance to date and then using the STAR model of feedback to outline the areas where improvement is required as per the script you have developed. Talk through the five tips you have identified to improve writing style. During the meeting, you are required to demonstrate effective communication skills including:  Speaking clearly and concisely  Using non-verbal communication to assist with understanding  Asking questions to identify required information  Responding to questions as required  Using active listening techniques to confirm understanding Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 44

BSBMGT502 Manage people performance Student Assessment Tasks Role play B: It is now six months later, and it is time for Jamie’s performance review, Conduct a performance review with Jamie as set out below:  Send an email to Jamie informing of her of the date and time of the performance review and explaining that the performance review template that will be used. Attach a copy to the email.  Conduct the performance review in a maximum time of 30 minutes.  Use effective communication skills for performance management. Your assessor will roleplay Jamie during the performance review. Employee 1: What is Boutique Build Australia's policy objective? Manager: Boutique Build Australia needs to be informed of what the job entails, including position and obligation. Additionally, workers have a right to fair performance reviews and sanctions. Manager: What objectives do performance reviews have? Employee 2: Could you describe the steps involved in setting up and running a performance review meeting? Manager: Planning, controlling, reviewing, and rewarding performance are the four phases of Boutique Build Australia's performance management process. During the planning stage, Boutique Build Australia hosts a meeting where workers are given individual objectives and outcomes for the performance period. Communication between the employee and the manager is essential during the management phase for attaining goals and identifying potential obstacles. Each employee will get an email with the time, place, and date of their performance review meeting throughout the review phase. At least a week before the deadline, send this email. The meeting will continue no longer than 30 minutes after preparations have been finished. This test must be taken between May and August of every year. Employee 1: How many times a year should each employee's performance be assessed? Employee 2: There are two performance assessments each year, between July and December. Employee 1: An employee's performance is evaluated in order to strengthen working relationships, provide feedback on how they are doing with respect to the company's goals, and track their professional growth through time. Employee 2: Is everyone covered by the policy? Manager: All employees at Boutique Build Australia are subject to the policies and procedures listed below. Every year, performance reviews for employees are conducted in July and January. 3. Prepare for the meeting with Jamie To prepare for the meeting with Jamie you are required to:  Review the Performance Review Guidance and Performance Agreement Template so that you are able to go through each aspect of Jamie’s performance according to these.  Research potential learning and development opportunities for Jamie based on the performance assessment information provided to you. You will discuss these at the performance review.  Develop and practice a script to use at the performance review meeting with Jamie. Ensure you review all the information that you will need to cover at the meeting so that you can prepare your script accordingly. I understood and noted down the key things addressed at the meeting with Jamie while getting ready for it using the performance review guide and the performance agreement document. Based on performance evaluation data, I also looked at development and learning opportunities. These will all be included in the performance review. Jamie's writing style, which staff members find difficult to read and confusing, is his biggest issue. You will learn some writing style advice for this. You will also receive some samples so you can see what is done. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 45

BSBMGT502 Manage people performance Student Assessment Tasks 4. Send an email to Jamie (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment and give them the place, date, time and expected duration of the meeting. Attach the Performance Agreement Template to the email. To Jamie, A meeting with you was conducted a few months ago to discuss your involvement with and dedication to the creation of a safety and security manual for the company. You are well aware that, even though your careful work is appreciated, you are frequently asked to improve your writing since it confuses readers. I requested a second meeting with him to talk about the changes in his performance since then. The gathering will take place in the gathering room on October 10, 2022, at 10:00 a.m. The customary gathering duration is 30 minutes. For your information, I have also attached the exhibition understanding layout to this email. I look forward to seeing you on Monday. Best of luck, Respects, HR Manager, Boutique Build Australia 5. Conduct the meeting with Jamie At the performance review you will be required to:  Explain the purpose of the performance review.  Discuss your rating of Jamie’s work against each item in the checklist.  Ensure you emphasise areas where Jamie has done well and others where improvement is required.  Respond to any questions. In consultation with Jamie, agree on areas of improvement and indicate that a learning and development plan will be documented. Make notes for inclusion in the performance review template. During the performance review, use the effective communication skills for performance management that you identified in Assessment Task 3. Attendees: Jamie and Human Resource Manager Agenda: Jamie’s Performance Discussion The purpose of the meeting is to help Jamie understand his writing style, execution, and range of talents, as well as how performance evaluation affects Jamie's overall performance. During the presentation survey, a few problems were discovered. Composing style is the first and most important consideration. They talked about his display while they were gathered. Jamie excels in the majority of execution-related domains. Nevertheless, it requires communication, group use, and workplace comprehension. The area of correspondence is currently being surveyed, and she has also been informed and given advice on future development strategies. Communication: Modifications are written down in hard copy format. Attend conferences and seminars. Equipment used: classes and hands-on preparation Workplace gathering plan: amicable workshops. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 46

BSBMGT502 Manage people performance Student Assessment Tasks Performance Guidance Overall rating Comments Work product 3 Jamie does not need continual monitoring, the error rate is acceptable, and all work is finished on time, thus the condition is met. Dependability 4 Jamie exceeds expectations in that she consistently shows up for work and, when necessary, puts in extra hours without complaining. Cooperativeness 5 Meets Requirements: Jamie frequently knows how to respond to inquiries from clients and keeps cordial working connections with coworkers. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 47

BSBMGT502 Manage people performance Student Assessment Tasks 6. Document the performance review agreement Following the performance review, document the performance review in the performance review template. Save this document as Completed Performance Agreement Agreement for development It has been decided to work on the following development needs during the next two months after they were addressed. Areas for development Actions Workgroup management Seminar and lecture on group dynamics and cooperation. Jamie has to work with the group on at least two tasks throughout the day. Use of Equipment Workshops for on-the-job instruction in the use of tools and equipment. 7. Send an email to Jamie (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment and indicate that this is the documented version of their performance review. Attach your Completed Performance Agreement to the email. Subject - Performance Review To Jamie, Your presentation audit on the sixteenth of the month is referenced in this email (December). I'm incredibly happy to share this news with you. You achieved outstanding results in the execution assessment. Whatever the case, you should focus on two areas for improvement. The company believes that its employees have the best training and confidence in career progression. In this way, I suggest attending certain classes and training while working. The preparation will take around two months, and we have faith that you can keep getting better. For your audit, the exhibition assessment report is attached. Much obliged! Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 48

BSBMGT502 Manage people performance Student Assessment Tasks Assessment Task 4 Checklist Student’s name: Did the student: Completed successfully Comments Yes No Role-play A: At the meeting, provide positive feedback? At the meeting, provide feedback on performance where improvement is needed using the STAR model? Provide coaching to improve writing style by outlining five writing style tips? During the meeting, demonstrate effective communication skills including:  Speaking clearly and concisely  Using non-verbal communication to assist with understanding  Asking questions to identify required information  Responding to questions as required  Using active listening techniques to confirm understanding Role-play B: Demonstrate the ability to prepare for performance management according to procedures by sending an email to Jamie advising of:  Time and date of performance review?  Duration of performance review?  Template that will be used? Conduct performance review including:  Explain the purpose of the performance review?  Discus Jamie’s work against each item in checklist?  Emphasise areas where Jamie has done well and others where improvement is required?  Respond to any questions?  In consultation with Jamie, agree on areas of improvement and indicate that a learning and development plan will be documented?  Use effective communication skills? Document performance as discussed at the performance review meeting in the performance review template? Task Outcome: Satisfactory  Not Satisfactory  Assessor signature Assessor name Date Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 49

BSBMGT502 Manage people performance Student Assessment Tasks Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 50

BSBMGT502 Manage people performance Student Assessment Tasks Assessment Task 5 Cover Sheet Student Declaration To be filled out and submitted with assessment responses  I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).  I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.  I have correctly referenced all resources and reference texts throughout these assessment tasks. Student name Student ID number Student signature Date Assessor declaration  I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. Assessor name Assessor signature Date Assessment outcome S NS DNS Resubmission Y N Feedback Student result response  My performance in this assessment task has been discussed and explained to me.  I would like to appeal this assessment decision. Student signature Date A copy of this page must be supplied to the office and kept in the student’s file with the evidence. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 51

BSBMGT502 Manage people performance Student Assessment Tasks Assessment Task 5: Disciplinary and termination project Task summary This assessment task requires you to prepare for and participate in a roleplay to provide formal feedback to a staff member, Janice about ongoing poor work performance. You will also be required to terminate an employee. This assessment is to be completed in the simulated work environment in the Angad Australian Institute of Technology . Required  Access to textbooks and other learning materials  Computer with Microsoft Office and internet access  Space for a meeting Timing Your assessor will advise you of the due date of these submissions. Submit  Email with a request to attend a meeting with Termination Procedure attached  Email summarising the meeting and the required actions  Email with a request to attend a meeting  Email with termination letter attached Assessment criteria For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 52

BSBMGT502 Manage people performance Student Assessment Tasks Re-submission opportunities You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 53

BSBMGT502 Manage people performance Student Assessment Tasks Assessment Task 5 Instructions Carefully read the following: Janice is a new Administration Assistant at Boutique Build Australia. She has been with the company for 3 months. Janice’s work is of consistently high standard, but she is also consistently late for work. You have mentioned this to Janice informally, but her punctuality hasn’t improved. The situation is also impacting client’s calls, as Janice is not there to answer the phone, which is a key part of her duties. Now you need to formally meet with Janice to discuss the situation. Janice’s official start time is 9am and her finish time is 5.30pm with 30 minutes for lunch. In the last week Janice has arrived at work at the following times:  Monday: 9.05 am  Tuesday: 9.25 am  Wednesday: 9.20 am  Thursday: 9.10 am  Friday: 9.30 pm Janice has also been offered access to a counsellor with whom the company has an ongoing arrangement. As far as you know, she hasn’t accessed this service. Complete the following activities: 1. Prepare for meeting This assessment task requires you to assume the role of the Human Resources Manager and provide formal feedback to Janice (role-played by your assessor) about her ongoing poor work performance and to offer counselling and support. Before you commence this assessment, download and read the following guide about managing underperformance. You will be assessed on your demonstration of the skill referred to under Step 3 key points for employers to remember . https://www.fairwork.gov.au/search.aspx? ModuleID=13&keywords=underperformance&multiSite=False Summarise the correct procedure for termination of an employee as set out in the Fairwork Ombudsman website. Your summary should be about one page in length. Save the document as Termination Procedure. Role Play Me (the HR manager). Phone: hello Janice Janice: Hi Me (the HR manager): Do you mind visiting my office? I must discuss a crucial matter with you. Janis: Okay. I'm in excellent form and I'll be back shortly. Janis: I'd like to enter, sir. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 54

BSBMGT502 Manage people performance Student Assessment Tasks Me: Please, yes! Enter and sit down. Janice: Sure, sir. What is going on? Me: Janice, while you do a respectable job as a salesperson, you are unquestionably running late. Is there an issue, or is it deliberate? Your credibility is not growing, as I mentioned earlier in passing. Customers are less likely to visit due to the current scenario because no one is available to take phone calls. This is a crucial aspect of your accountability. Janice: I'm sorry. But this won't happen once again. We have a traffic issue that will get worse. Me: If you require any questions or comments, just let me know. Janice: I'm grateful. Me: It's a pleasure to have you here. Employee termination procedure: What is the end of employment? When the employee fires the employer, the agreement is over. There are numerous reasons why a firm could fail. Employees who resist risk being let go. However, follow our regrets, cautions, and closing instructions. Similar to this, whether you reuse or get rid of copyrighted content, you have different rights and responsibilities. Law of the Commonwealth There are procedures for conducting business in the workplace. These guidelines 2 The termination of illegal or heinous work and whether the agent is unquestionably eligible are determined if an agent is fired for its use and repeat. Regular federal labour workshop with Fairwearm Budman and Fairwork Commission. Fairwork Ombudsman is able to  Right to Representation and Privileges  Obligations  Ensure that Labor Laws are Obeyed  Payments for Skilled Labor Rights  I Cancel Worker Rights General Defense Firephilage  Unfounded Apology  Not really a repeat, but supposed to be:  Interaction with the Fair Working Committee in writing.  True Repeat:  Those who didn't have a fair chance to get employment. 2. Send an email to Janice (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. The email text should request her to attend a meeting with you to discuss her work. Include a date and time for the meeting. Subject – Meeting to discuss work Greetings, Janice Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 55

BSBMGT502 Manage people performance Student Assessment Tasks I need to assess how well you performed at work, so if it's not too much difficulty, come to the meeting with me on November 1, 2021 at 1:00 pm. Whether it's not too much bother, let me know if you'd like to receive an update on the gathering time. Many thanks! HR Director 3. Conduct the meeting Conduct the meeting with Janice (with your assessor playing the role of Janice), explaining to her what the problem is, why it is a problem, how it impacts on the workplace and why there is a concern. At the meeting you must:  Explain the purpose of the meeting  Explain to Janice what the problem is  Explain how this behaviour impacts on the workplace and why it is a concern. Ensure that you focus on the issue not the person.  Demonstrate your interpersonal and communication skills by: o Keeping your communication clear and simple o Listening to Janice and confirming and clarifying information shared o Asking questions to confirm information o Emphasizing Janice’s strengths as per the scenario information  Offer support as required, including accessing company support services.  Confirm that Janice needs to meet her contractual requirements. 4. Send an email to Janice (your assessor). Following the meeting, send a follow up email to Janice within 1 day of the meeting, summarising the meeting and the required actions. You must meet this timeline in order to demonstrate that you are able to meet timelines. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. Hello Janice This message serves as a follow-up to our discussion of your presentation. We think you'll find this gathering useful. While it can't be held accountable for job guarantees, Shop Build Australia promises to reserve an available workspace for its agents. About the reporting delay, you will get an email in the future. Also, please try to arrive no later than 15 minutes. These actions, in my opinion, will be observed. Let's meet up again if you run into any more issues. best wishes HR Director Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 56

BSBMGT502 Manage people performance Student Assessment Tasks Carefully read the following: Despite your informal feedback to Janice about her ongoing lateness, Janice’s work arrival times have not improved. In accordance with workplace procedures, you have discussed the situation with the Managing Director and had one further meeting with Janice to remind her of the requirement to arrive at work on time. The decision has been made to terminate Janice’s employment. Assume that the company’s procedures for termination is as described below and follow it. 5. Prepare and provide a termination letter Research the Fair Work Ombudsman web site for guidance on termination and to assist in developing a suitable letter of termination. In accordance with your research, develop a written letter to Janice informing her that her employment has been terminated. Summary of Termination Letter Dear Management of Employee Performance and Exit Protocols, Do not make a snap decision when faced with a challenging subcontracting posting. It is necessary to respond consciously. Why not take a closer look at Australia's most useful manual for handling bad outcomes? It implies that every chance should be given to live up to the required standards. HERE'SA 14STEP FWA Keep your eyes on the prize: The Blackboard Verification List must be finished.  Recognize when workers are stuck  Clear Problem Identification  Analyze issues and assess congregations to prevent compromising their activities and areas of focus  Before contemplating Congressional clarification on the burden and significant effort on the part of representatives to define, reference to workers for home assistance, and warning, actions provide a real chance for handling employees.  Schemes and ultra-low consistent results from continual undercare of execution To improve milestone execution and activity deadlines, a new renewal development plan is being developed. Plan your actions.  Complete employee documentation  Screen for employee presentations Employees should never make references to employee publications; only generally accepted comments should be made. You may no longer use it. You only need to put together your own gatherings to describe your actions. Remind your Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 57

BSBMGT502 Manage people performance Student Assessment Tasks parliamentary groupings of the severe scarcity of lawmakers. It's not necessary to be exhaustive. Nervousness zapping To avoid problems, immediately resolve staff complaints. Final Small and Medium-Sized Organizations Commissioner The Code for Small Businesses gives private enterprises, especially those with less than 15 employees, a break. But it's important to be aware of when the working holiday ends. Code Representative for Adding  As your representative, you have a duty to  Code as a small business and Your Guaranteed Representative as an independent company You must state that you need to figure out how many people work for your company. Everything counts if you consider full-time employment, low-maintenance, and irregular workloads, and a straightforward direct count. Employees of pertinent parties, particularly those based abroad, should be included as well. Displaying Emotions Generally As long as they abide by private venture fair culinary rules, outputs that seem to have acknowledged being major threats may meet with employees without previous notification. Police officers who have received professional training are frequently subjected to real fakes like theft, extortion, brutality, and actual violations of health and safety systems. One more apology Please try to fix the execution issue before taking action if the problem is shown to be in execution rather than misrepresentation. To address problems, personnel must have the capacity to respond to alarms. Additional preparations are made in response, and it is confirmed that employees are aware of typical procedures. When a representative complains, your deadline will be examined if you provided an employee with an explanation for their subpar work. Ferial Australia will evaluate if you gain from your employees and will offer them a fair chance to answer. You can disprove charges that an apology was uncalled for by demonstrating that it complied with her SME's official code. Completing the task When a representative files a complaint, your deadline will be examined if you provided an employee with an explanation for their subpar work. Ferial Australia will examine whether you are gaining from your employees and will offer them a fair chance to react. You can disprove allegations of unjustified apologies by demonstrating that the apology complied with her SME's official code. Final phase of the project 6. Send an email to your assessor. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. The email text should include a summary of the procedure that you would take to terminate an employee based on your research. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 58

BSBMGT502 Manage people performance Student Assessment Tasks Attach your termination letter to the email. December 1, 2022 Private and Secret Janice Store Build Assistant Organization Australia Regards Janice, I'm writing you a note at the end of the day. This demonstrates that Boutique Build Australia does not always need to collaborate with subject matter experts based at the Boutique Build Australia headquarters. On November 20, 2021, the position's status became closed. Recent lengthy execution times have been carefully considered, and it was determined that they were not appropriate. Numerous customers and ineffective. He didn't come forward to waste time, though; there had already been some disciplinary action. Instead of a warning, the offender is imprisoned until the end of the month and receives monthly restitution. In the event that this matter requires additional examination, please get in touch with human resources if you have any queries. Representatives and managers can discover information regarding Fairwearm Budman's fundamental usage guidelines. Please phone 13 94 or visit our website at www.fairwork.gov.au if you need to get in touch with us. I sincerely appreciate it. Manager of Human Resources We created a smartphone software called dairy products Allergen Detector for dairy products. This programme contains a few crucial features. Users might first enter any dietary limitations. The user will be made aware of the infraction if they scan diary products and it conflicts with their dietary restrictions. Second, the app is also meant to serve as a projector for an inventory. Analyze every supermarket purchase to spot trends in the frequency with which customers buy particular items. The user is then informed if another purchase of the item is necessary. Third, the app incorporates a linked dairy products recommender that offers choices for comparable dairy productss beneath each scanned item (this is especially important if the scanned items are limited to the user). Lastly, the customer can visit the restaurant and view all the items that adhere to the rules. Fifth, without utilising a barcode, the user can physically scan the dairy products item to see if it exceeds their limitations. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 59

BSBMGT502 Manage people performance Student Assessment Tasks Assessment Task 5 Checklist Student’s name: Did the student: Completed successfully Comments Yes No At the meeting with Janice:  Explain the purpose of the meeting  Outline the poor performance  Explain how behaviour impacts on the workplace and why it is a concern, focussing on the issue not the person? Demonstrate interpersonal and communication skills by:  Keeping your communication clear and simple?  Listening, confirming and clarifying information shared?  Asking questions to confirm information?  Emphasising Janice’s strengths? Provide guidance and support, including discussing relevant actions required to achieve required performance? Advise Janice of the company’s counselling services? At the meeting, confirm that Janice needs to meet her contractual requirements? Communicate the outcomes of the meeting in writing, including:  Information about achievement of work responsibilities  Agreed outcomes  Within one day of the meeting? Demonstrate ability to meet timelines? Follow termination procedures? Develop a termination letter that is developed in accordance with advice on the Fair Work Ombudsman site? Outline termination procedure as per Fair Work Ombudsman? Task Outcome: Satisfactory  Not Satisfactory  Assessor signature Assessor name Date Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 60