BSBPMG631 - Assessment Task 3 v1.2.docx answered (1)

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Assessment Task 3 Manage program delivery BSBPMG631
Student Declaration To be filled out and submitted with assessment responses I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s) I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me I have correctly referenced all resources and reference texts throughout these assessment tasks. I have read and understood the assessment requirements for this unit I understand the rights to re-assessment I understand the right to appeal the decisions made in the assessment Unit Title Unit Code Student name Student ID number Student signature Date Task Number
------OFFICE USE ONLY----- For Trainer and Assessor to complete: Student requested reasonable adjustment for the assessment Marking Sheet Completed successfully Comments Y N DNS The student has satisfactorily completed and submitted the following: Outline of how issues in scenarios 1 and 2 are addressed in Task 3.1A Email to Program Sponsor in Task 3.1A Outline compliance monitoring in Task 3.1B Outline of how issues in scenario 3 are addressed in Task 3.1B Program Status Report in Task 3.1C Change request forms x 2 in Task 3.1D Change log in Task 3.1D Email to program board in Task 3.1D Outline of monitoring of program contexts for risk management in Task 3.1E Risk response in Task 3.1E Reflection in Task 3.1F Demonstrated ability to: Identify and address funding issues and satisfy funding agent requirements This is evidenced by: Outline of how issues in scenarios 1 and 2 are addressed in Task 3.1A Email to Program Sponsor in Task 3.1A
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Outline compliance monitoring in Task 3.1B Outline of how issues in scenario 3 are addressed in Task 3.1B Program Status Report in Task 3.1C Change request forms x 2 in Task 3.1D Change log in Task 3.1D Email to program board in Task 3.1D Demonstrated ability to: Report performance of constituent projects and other program elements to key stakeholders Evaluate internal and external program contexts to identified improvement needs and opportunities Identify, evaluate and document actual and potential changes Communicate with relevant stakeholders and implement approved changes This is evidenced by: Outline of how issues in scenarios 1 and 2 are addressed in Task 3.1A Email to Program Sponsor in Task 3.1A Program Status Report in Task 3.1C Change request forms x 2 in Task 3.1D Change log in Task 3.1D Email to program board in Task 3.1D Demonstrated ability to: Identify and address potential and actual conflicts caused by legal and regulatory requirements Implement compliance policies, processes, and procedures Monitor breaches and conflicts according to legal and regulatory requirements
This is evidenced by: Outline compliance monitoring in Task 3.1B Outline of how issues in scenario 3 are addressed in Task 3.1B Program Status Report in Task 3.1C Change request forms x 2 in Task 3.1D Change log in Task 3.1D Email to program board in Task 3.1D Demonstrated ability to: Analyse, prioritise and implement risk responses Monitor internal and external program contexts for circumstances that may affect program risks This is evidenced by: Outline of monitoring of program contexts for risk management in Task 3.1E Risk response in Task 3.1E Reflection in Task 3.1F Feedback from Program Sponsor on how the program was delivered. Task Outcome: Satisfactory Not Yet Satisfactory ☐ Student Name: Assessor Name : Assessor Signature: Date: Table of Content Student Declaration ........................................................................................................................................... 2
Task 3 – Manage program delivery ....................................................................... 6 Task 3.1 Case Study ............................................................................................................................................ 8 References ............................................................................................................................................................. 17 Task 3 – Manage program delivery Task summary and instructions What is this assessment task about? Please refer to the program scenario and the simulated work environment provided for the course. This task builds on your work in Task 2. You are a Program Manager engaged by the sponsoring organisation to: Resource and fund the program Monitor program progress Address legal and regulatory requirements Manage program risks Assessment Task 3 focuses on managing program delivery. This task comprises of the following assessment methods: o Product-based o Direct observation of Role-Play o Case Study o Other (specify) It has been designed to evaluate your ability to/competency in: Identify and address funding issues and satisfy funding agent requirements Report performance of constituent projects and other
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program elements to key stakeholders Evaluate internal and external program contexts to identified improvement needs and opportunities Identify, evaluate and document actual and potential changes Communicate with relevant stakeholders and implement approved changes Identify and address potential and actual conflicts caused by legal and regulatory requirements Implement compliance policies, processes, and procedures Monitor breaches and conflicts according to legal and regulatory requirements Analyse, prioritise and implement risk responses Monitor internal and external program contexts for circumstances that may affect program risks You are required to address the following: Task 3.1 Case Study o Address a series of scenarios to manage program delivery. What do I need to do to complete this task satisfactorily? submit the completed assessment tasks, according to instructions, complete the tasks with sufficient detail and professionally present them, use your own words and reference sources appropriately, meet the word count where required, use the scenario provided, use the templates provided where required, for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria, if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance. Specifications You must deliver/participate in: NA You must submit to GOALS Outline of how issues in scenarios 1 and 2 are addressed
in Task 3.1A Email to Program Sponsor in Task 3.1A Outline compliance monitoring in Task 3.1B Outline of how issues in scenario 3 are addressed in Task 3.1B Program Status Report in Task 3.1C Change request forms x 2 in Task 3.1D Change log in Task 3.1D Email to program board in Task 3.1D Outline of monitoring of program contexts for risk management in Task 3.1E Risk response in Task 3.1E Reflection in Task 3.1F Resources and equipment Computer with Internet access Access to Microsoft Office suites or similar software Learning material Scenario for assessment as provided Appendices as provided Relevant policies and procedures as provided Templates as provided Re-submission opportunities You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. Suppose any parts of the task are not satisfactorily completed. In that case, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Complete the following activities: Assume that you are delivering the program. Address the scenarios described below that simulate program delivery.
Contextualise the scenarios as instructed to align them with the planning documents developed in Assessment Task 2. Task 3.1 Case Study A. Funding and resourcing the program. Read and contextualise the scenarios below. Scenario Timeline 1 One of your projects requires additional funds, $ 50.000 . This is due to: Erroneous cost estimation for the project Overtime of the project team Indicate what project is affected based on your program. A specific project to showcase and introduce a new educational campus to important stakeholders in the education sector is the organization of the event to introduce the campus to educational agents. Let's talk more about this endeavor. When using the financial metrics you planned for,a financial performance review indicated that one program budget item was not estimated correctly (25% additional cost due to estimation error). Indicate what item was wrongly estimated based on the budget and what financial metric was used to identify the error. To ascertain the project's overall viability and profitability, cost- benefit analysis compares the project's expected benefits to its expenses. In this instance, a closer look at the budget revealed areas where estimates were incorrectly assessed, and the 25% additional cost found through the analysis indicated a discrepancy between the projected and actual costs. There will be a delay of 4 weeks on the next instalment of program funds . Ten months into program implementati on 2 The delivery/deployment of one of the resources required is three weeks late (contextualise the scenario according to your resource calendar). Three months into program implementati on
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Indicate what resource is late, based on your resource plan. The program funds' delay suggests a setback in the event's planning and possible difficulties in organizing and carrying out the campus presentation's different components, such as venue selection, logistics, and marketing campaigns. One of the projects is experiencing a high turnover of project team members. This is impacting the project schedule (2 weeks delay). The reasons for the turnover are: Lack of leadership skills of the Project Manager Competing priorities in using resources provided by the sponsoring organisation Conflicts within the team Indicate what project is affected based on your program. In order to draw in and engage educational agents and promote partnerships and collaborations for student recruitment, the new campus must carefully present its academic offerings, infrastructure, and distinctive features. 1. Outline how the issues described in Scenario 1 are addressed during program delivery. (50-100 words) The issues outlined in the scenario during program execution will be resolved by asking the board of directors for additional funding, requesting a bank loan, seeking out new investors, and making budget adjustments to fix the error that is being presented. Furthermore, the errors will be assessed and scrutinized using a cost- benefit analysis and a work breakdown structure. This is because the errors that were identified were related to the financial domain and could be identified through the use of KPIs. 2. To support your plan to address Scenario 1, you will need additional funds. Write an email to the Program Sponsor to ask for the additional funds: Explain the reasons Outline the impact on the program if the funds are not provided (50-100 words)
Use the template below (Template 1) to write the email. Template 1 -Email template Email to Program Sponsor To : Project Sponser Email Id Cc : Bcc : Subject : Request for Additional Funds to Address Project Budget Shortfall Date email is sent : 27/11/2023 Attachments : Dear project sponsor, I hope you are doing well as I write this. I'm writing to draw your attention to a critical issue with our current project: introducing educational agents to the new campus. A $50,000 unanticipated budget shortfall has been found as a result of incorrect cost estimation and overtime. In the absence of extra funding, the program's impact might lead to a compromised event quality, which might have an impact on stakeholder engagement and lower the overall success of our campus presentation. The project's success depends on your help in obtaining these extra funds. I appreciate your quick response to this issue. Warm regards, Mani 3. Outline how the issues described in Scenario 2 are addressed during program delivery. Consider what changes in resource requirements are needed, if any. (50-100 words) The difficulties outlined will be overcome by motivating team members and giving the team lead leadership training, as the team's performance is being adversely affected by the present state of ineffective leadership, which is delaying the project schedule. A risk register will be employed to evaluate and rank the degree of conflicting resource priorities from the sponsoring organization, guaranteeing effective resource management. In order to promote open communication within the team and enable members to voice concerns and receive guidance, interactive sessions will also be implemented. This will help to create a collaborative environment that will facilitate timely problem-solving and conflict resolution. B. Compliance
Read and contextualise the scenario below. Scenario Timeline 3 When auditing your program for adherence to compliance, you identify a breach in compliance requirements. Indicate what compliance was breached based on your plan. A quality breach occurred with regard to the compliance requirements. Ten months into program implementati on 4. Outline how the adherence to compliance was monitored based on your plan. (30-50 words) At predetermined intervals, regular audits, reviews, and assessments were carried out to ensure compliance. Milestones for compliance were also tracked and measured using benchmarks and key performance indicators (KPIs). By taking these steps, continuous assessment and conformity to organizational and legal mandates were guaranteed. 5. Describe how you would rectify the non-compliance (intervention, change implementation, reporting to the relevant authority or staff training, for example). (50-100 words) An intervention plan would be put in place to address the found non-compliance. This entails taking prompt corrective action to deal with the particular breach and then thoroughly reviewing all procedures to ensure that it doesn't happen again. There would be staff training sessions on compliance protocols along with the distribution of updated documentation. Moreover, a comprehensive report detailing the remedial actions implemented would be forwarded to pertinent authorities, guaranteeing openness and responsibility in addressing the non- adherence. The maintenance and enhancement of compliance standards would be bolstered by periodic audits and ongoing monitoring. C. Report on progress
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The Program Board requires you to submit a monthly Status Report based on program components’ (projects) criteria. Consider Scenarios 1 and 3 at 10 months timeline. Review the scenarios, and you addressed them to complete the report and evaluate their impact on the overall program. 6. Complete a high-level program status report (at ten months timeline). Be detailed when reporting on areas that have been affected by the changes and issues discussed in the scenarios. Refer to the Learner Guide for guidelines on how to complete the Status Report. Use the template below (Template 2). Template 2 -Program Status Report
Status Report Component (Projects) status criteria Green Yellow Red Timeline Scenario 1: involves a postponement of the next program funds installment by 4 weeks, and supplementary funds are needed due to overtime incurred by the project team. In Scenario 2: a necessary resource is delayed by 3 weeks, and a project faces a 2- week setback due to a substantial turnover in project team members. Funding Resources Scope Quality Risk Value Overall Program status criteria Program status criteria Green Yellow Red Overall D. Change management Read and contextualise the scenarios below.
Scenario Timeline 4 One of your project managers requires two additional staff members to support their project to get back on track due to severe delays in the project schedule. Indicate what project is affected based on your program. Five months into program implementati on. 5 The same project manager also submits a change request to update software used in the program that would attract a 5% increase in cost for the project and require additional training for the project team. Eight months into program implementati on. 7. Complete two program change request forms to document the changes needed to address Scenarios 4 and 5. The change requests are addressed to the Program Sponsor. Use the templates below (Template 3). Template 3 -Change request form Change Form – Scenario 4 Date Requested by Change type PWBS number Change description Impact Notes Change Form – Scenario 5 Date Requested by Change type PWBS number
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Change Form – Scenario 5 Change description Impact Notes 8. Develop and populate a program change log recording the changes requested in point 7. Use the template below (Template 4). Template 4 -Change log Change Log Change/s Scenario 4 Change/s Scenario 5 PWBS refernece Change description Requested by Date Change type Priority/severity (for example, emergency, urgent, high, medium or low; and catastrophic, major, minor or enhancement) Change impact Cost Level of effort (required to implement the change) Feasibility (of implementing the change) Risk/opportunity (of implementing the change) Change owner Proposed resolution Decision (state whether Do not complete at this Do not complete at this
Change Log the proposed resolution was finally approved, deferred or rejected) stage stage Decision maker and actual resolution Do not complete at this stage Do not complete at this stage Date (when the request was approved) Do not complete at this stage Do not complete at this stage Subsequent impact (on any other controlled or configured items as per the change management plan) Do not complete at this stage Do not complete at this stage Date closed (when the change was implemented) Do not complete at this stage Do not complete at this stage Notes 9. The Program Sponsor approved both change requests. You have now implemented them. Write an email to the program board to provide information about the implementation of one of the changes. o Provide a summary of the changes. o Outline how the change was implemented. o Outline what updates to plans were required to plans (consider the program financial framework and the program resource plan in particular) o Evaluate the impact of the change on your program resource and financial plan. (100-150 words) Use the template below (Template 1) to write the email. Template 1 -Email template Email to Program Board To : Cc : Bcc :
Subject : Date email is sent : Attachments : E. Risk management 10.Select a high priority risk from your program risk plan. Indicate what risk you have selected: Assume that the risk occurred. Based on your program risk plan, address the following: Outline how the internal and external program context was monitored for circumstances that may have caused this risk to occur. (30-50 words) Provide a step by step description of how the risk response was implemented. Include an evaluation of the residual risk after the risk treatment was applied. (80-120 words) F. Review 11.Reflect on the work performed in the previous tasks, and address the following:
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Identify internal and external program contexts that require close monitoring for circumstances that may affect program progress and risk management. Evaluate the impact changes in the circumstances in the program contexts identified above have on program progress and risk management. Identify improvement needs and opportunities. (150-200 words) References Please include your references below: (Please refer to this referencing guide if needed or speak to your trainer for any specific referencing requirements for this assessment)