BSBPMG631 - Assessment Task 3 v1.2.docx answered (1)
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Osmania University *
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MISC
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Information Systems
Date
Nov 24, 2024
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docx
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19
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Assessment
Task 3
Manage program
delivery
BSBPMG631
Student Declaration
To be filled out and submitted with assessment responses
◻
I declare that this task and any attached document related to the task is all my own work and
I have not cheated or plagiarised the work or colluded with any other student(s)
◻
I understand that if I am found to have plagiarised, cheated or colluded, action will be taken
against me according to the process explained to me
◻
I have correctly referenced all resources and reference texts throughout these assessment
tasks.
◻
I have read and understood the assessment requirements for this unit
◻
I understand the rights to re-assessment
◻
I understand the right to appeal the decisions made in the assessment
Unit Title
Unit Code
Student
name
Student ID
number
Student
signature
Date
Task Number
------OFFICE USE ONLY-----
For Trainer and Assessor to complete:
◻
Student requested reasonable adjustment for the assessment
Marking Sheet
Completed successfully
Comments
Y
N
DNS
The student has satisfactorily
completed and submitted the
following:
Outline of how issues in scenarios
1 and 2 are addressed in Task 3.1A
Email to Program Sponsor in Task
3.1A
Outline compliance monitoring in
Task 3.1B
Outline of how issues in scenario 3
are addressed in Task 3.1B
Program Status Report in Task
3.1C
Change request forms x 2 in Task
3.1D
Change log in Task 3.1D
Email to program board in Task
3.1D
Outline of monitoring of program
contexts for risk management in
Task 3.1E
Risk response in Task 3.1E
Reflection in Task 3.1F
☐
☐
☐
Demonstrated ability to:
Identify and address funding
issues and satisfy funding agent
requirements
This is evidenced by:
Outline of how issues in scenarios
1 and 2 are addressed in Task 3.1A
Email to Program Sponsor in Task
3.1A
☐
☐
☐
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Outline compliance monitoring in
Task 3.1B
Outline of how issues in scenario 3
are addressed in Task 3.1B
Program Status Report in Task
3.1C
Change request forms x 2 in Task
3.1D
Change log in Task 3.1D
Email to program board in Task
3.1D
Demonstrated ability to:
Report performance of constituent
projects and other program
elements to key stakeholders
Evaluate internal and external
program contexts to identified
improvement needs and
opportunities
Identify, evaluate and document
actual and potential changes
Communicate with relevant
stakeholders and implement
approved changes
This is evidenced by:
Outline of how issues in scenarios
1 and 2 are addressed in Task 3.1A
Email to Program Sponsor in Task
3.1A
Program Status Report in Task
3.1C
Change request forms x 2 in Task
3.1D
Change log in Task 3.1D
Email to program board in Task
3.1D
☐
☐
☐
Demonstrated ability to:
Identify and address potential and
actual conflicts caused by legal
and regulatory requirements
Implement compliance policies,
processes, and procedures
Monitor breaches and conflicts
according to legal and regulatory
requirements
☐
☐
☐
This is evidenced by:
Outline compliance monitoring in
Task 3.1B
Outline of how issues in scenario 3
are addressed in Task 3.1B
Program Status Report in Task
3.1C
Change request forms x 2 in Task
3.1D
Change log in Task 3.1D
Email to program board in Task
3.1D
Demonstrated ability to:
Analyse, prioritise and implement
risk responses
Monitor internal and external
program contexts for
circumstances that may affect
program risks
This is evidenced by:
Outline of monitoring of program
contexts for risk management in
Task 3.1E
Risk response in Task 3.1E
Reflection in Task 3.1F
☐
☐
☐
Feedback from Program Sponsor on
how the program was delivered.
☐
☐
☐
Task Outcome:
Satisfactory
☐
Not Yet Satisfactory ☐
Student Name:
Assessor Name
:
Assessor Signature:
Date:
Table of Content
Student Declaration
...........................................................................................................................................
2
Task 3 – Manage program delivery
.......................................................................
6
Task 3.1 Case Study
............................................................................................................................................
8
References
.............................................................................................................................................................
17
Task 3 – Manage program delivery
Task summary and instructions
What is this
assessment task
about?
Please refer to the program scenario and the simulated work
environment provided for the course.
This task builds on your work in Task 2.
You are a Program Manager engaged by the sponsoring
organisation to:
Resource and fund the program
Monitor program progress
Address legal and regulatory requirements
Manage program risks
Assessment Task 3 focuses on managing program delivery.
This task comprises of the following assessment methods:
o
Product-based
☒
o
Direct observation of Role-Play
☐
o
Case Study
☐
o
Other (specify)
☐
It has been designed to evaluate your ability to/competency
in:
Identify and address funding issues and satisfy funding
agent requirements
Report performance of constituent projects and other
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program elements to key stakeholders
Evaluate internal and external program contexts to
identified improvement needs and opportunities
Identify, evaluate and document actual and potential
changes
Communicate with relevant stakeholders and implement
approved changes
Identify and address potential and actual conflicts caused
by legal and regulatory requirements
Implement compliance policies, processes, and
procedures
Monitor breaches and conflicts according to legal and
regulatory requirements
Analyse, prioritise and implement risk responses
Monitor internal and external program contexts for
circumstances that may affect program risks
You are required to address the following:
Task 3.1 Case Study
o
Address a series of scenarios to manage program
delivery.
What do I need to
do to complete this
task satisfactorily?
submit the completed assessment tasks, according to
instructions,
complete the tasks with sufficient detail and
professionally present them,
use your own words and reference sources appropriately,
meet the word count where required,
use the scenario provided,
use the templates provided where required,
for your performance to be deemed satisfactory in this
assessment task you must satisfactorily address all of the
assessment criteria,
if part of this task is not satisfactorily completed you will
be asked to complete further assessment to demonstrate
satisfactory performance.
Specifications
You must deliver/participate in:
NA
You must submit to GOALS
Outline of how issues in scenarios 1 and 2 are addressed
in Task 3.1A
Email to Program Sponsor in Task 3.1A
Outline compliance monitoring in Task 3.1B
Outline of how issues in scenario 3 are addressed in Task
3.1B
Program Status Report in Task 3.1C
Change request forms x 2 in Task 3.1D
Change log in Task 3.1D
Email to program board in Task 3.1D
Outline of monitoring of program contexts for risk
management in Task 3.1E
Risk response in Task 3.1E
Reflection in Task 3.1F
Resources and
equipment
•
Computer with Internet access
•
Access to Microsoft Office suites or similar software
•
Learning material
•
Scenario for assessment as provided
•
Appendices as provided
•
Relevant policies and procedures as provided
•
Templates as provided
Re-submission
opportunities
You will be provided feedback on your performance by the
assessor. The feedback will indicate if you have satisfactorily
addressed the requirements of each part of this task.
Suppose any parts of the task are not satisfactorily
completed. In that case, the assessor will explain why, and
provide you written feedback along with guidance on what
you must undertake to demonstrate satisfactory
performance. Re-assessment attempt(s) will be arranged at a
later time and date. You have the right to appeal the
outcome of assessment decisions if you feel that you have
been dealt with unfairly or have other appropriate grounds
for an appeal. You are encouraged to consult with the
assessor prior to attempting this task if you do not
understand any part of this task or if you have any learning
issues or needs that may hinder you when attempting any
part of the assessment.
Complete the following activities:
Assume that you are delivering the program.
Address the scenarios described below that simulate program delivery.
Contextualise the scenarios as instructed to align them with the planning documents
developed in Assessment Task 2.
Task 3.1 Case Study
A.
Funding and resourcing the program.
Read and contextualise the scenarios below.
Scenario
Timeline
1
One of your projects requires additional funds, $ 50.000
.
This is
due to:
Erroneous cost estimation for the project
Overtime of the project team
Indicate what project is affected based on your program.
A specific project to showcase and introduce a new educational
campus to important stakeholders in the education sector is the
organization of the event to introduce the campus to educational
agents. Let's talk more about this endeavor.
When using the financial metrics you planned for,a financial
performance review indicated that one program budget item was
not estimated correctly (25% additional cost due to estimation
error).
Indicate what item was wrongly estimated based on the budget
and what financial metric was used to identify the error.
To ascertain the project's overall viability and profitability, cost-
benefit analysis compares the project's expected benefits to its
expenses. In this instance, a closer look at the budget revealed
areas where estimates were incorrectly assessed, and the 25%
additional cost found through the analysis indicated a
discrepancy between the projected and actual costs.
There will be a delay of 4 weeks on the next instalment of
program funds
.
Ten months
into program
implementati
on
2
The delivery/deployment of one of the resources required is three
weeks late (contextualise the scenario according to your resource
calendar).
Three
months into
program
implementati
on
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Indicate what resource is late, based on your resource plan.
The program funds' delay suggests a setback in the event's
planning and possible difficulties in organizing and carrying out
the campus presentation's different components, such as venue
selection, logistics, and marketing campaigns.
One of the projects is experiencing a high turnover of project team
members. This is impacting the project schedule (2 weeks delay).
The reasons for the turnover are:
Lack of leadership skills of the Project Manager
Competing priorities in using resources provided by the
sponsoring organisation
Conflicts within the team
Indicate what project is affected based on your program.
In order to draw in and engage educational agents and promote
partnerships and collaborations for student recruitment, the new
campus must carefully present its academic offerings,
infrastructure, and distinctive features.
1.
Outline how the issues described in Scenario 1 are addressed during program delivery.
(50-100 words)
The issues outlined in the scenario during program execution will be resolved by
asking the board of directors for additional funding, requesting a bank loan, seeking
out new investors, and making budget adjustments to fix the error that is being
presented. Furthermore, the errors will be assessed and scrutinized using a cost-
benefit analysis and a work breakdown structure. This is because the errors that
were identified were related to the financial domain and could be identified through
the use of KPIs.
2.
To support your plan to address Scenario 1, you will need additional funds.
Write an email to the Program Sponsor to ask for the additional funds:
Explain the reasons
Outline the impact on the program if the funds are not provided
(50-100 words)
Use the template below (Template 1) to write the email.
Template 1 -Email template
Email to Program Sponsor
To
: Project Sponser Email Id
Cc
:
Bcc
:
Subject
:
Request for Additional Funds to Address Project Budget Shortfall
Date email is sent
: 27/11/2023
Attachments
:
Dear project sponsor,
I hope you are doing well as I write this. I'm writing to draw your attention to a critical
issue with our current project: introducing educational agents to the new campus. A
$50,000 unanticipated budget shortfall has been found as a result of incorrect cost
estimation and overtime. In the absence of extra funding, the program's impact might
lead to a compromised event quality, which might have an impact on stakeholder
engagement and lower the overall success of our campus presentation. The project's
success depends on your help in obtaining these extra funds.
I appreciate your quick response to this issue.
Warm regards,
Mani
3.
Outline how the issues described in Scenario 2 are addressed during program delivery.
Consider what changes in resource requirements are needed, if any.
(50-100 words)
The difficulties outlined will be overcome by motivating team members and giving
the team lead leadership training, as the team's performance is being adversely
affected by the present state of ineffective leadership, which is delaying the project
schedule. A risk register will be employed to evaluate and rank the degree of
conflicting resource priorities from the sponsoring organization, guaranteeing
effective resource management. In order to promote open communication within the
team and enable members to voice concerns and receive guidance, interactive
sessions will also be implemented. This will help to create a collaborative
environment that will facilitate timely problem-solving and conflict resolution.
B. Compliance
Read and contextualise the scenario below.
Scenario
Timeline
3
When auditing your program for adherence to compliance, you
identify a breach in compliance requirements.
Indicate what compliance was breached based on your plan.
A quality breach occurred with regard to the compliance
requirements.
Ten months
into program
implementati
on
4.
Outline how the adherence to compliance was monitored based on your plan.
(30-50 words)
At predetermined intervals, regular audits, reviews, and assessments were
carried out to ensure compliance. Milestones for compliance were also tracked
and measured using benchmarks and key performance indicators (KPIs). By
taking these steps, continuous assessment and conformity to organizational and
legal mandates were guaranteed.
5.
Describe how you would rectify the non-compliance (intervention, change
implementation, reporting to the relevant authority or staff training, for example).
(50-100 words)
An intervention plan would be put in place to address the found non-compliance.
This entails taking prompt corrective action to deal with the particular breach
and then thoroughly reviewing all procedures to ensure that it doesn't happen
again. There would be staff training sessions on compliance protocols along with
the distribution of updated documentation. Moreover, a comprehensive report
detailing the remedial actions implemented would be forwarded to pertinent
authorities, guaranteeing openness and responsibility in addressing the non-
adherence. The maintenance and enhancement of compliance standards would
be bolstered by periodic audits and ongoing monitoring.
C.
Report on progress
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The Program Board requires you to submit a monthly Status Report based on program
components’ (projects) criteria.
Consider Scenarios 1 and 3 at 10 months timeline.
Review the scenarios, and you addressed them to complete the report and evaluate
their impact on the overall program.
6.
Complete a high-level program status report (at ten months timeline).
Be detailed when reporting on areas that have been affected by the changes and issues
discussed in the scenarios.
Refer to the Learner Guide for guidelines on how to complete the Status Report.
Use the template below (Template 2).
Template 2 -Program Status Report
Status Report
Component
(Projects)
status criteria
Green
Yellow
Red
Timeline
Scenario 1:
involves a
postponement of
the next program
funds installment
by 4 weeks, and
supplementary
funds are needed
due to overtime
incurred by the
project team. In
Scenario 2:
a
necessary resource
is delayed by 3
weeks, and a
project faces a 2-
week setback due
to a substantial
turnover in project
team members.
Funding
Resources
Scope
Quality
Risk
Value
Overall
Program status criteria
Program status
criteria
Green
Yellow
Red
Overall
D.
Change management
Read and contextualise the scenarios below.
Scenario
Timeline
4
One of your project managers requires two additional staff
members to support their project to get back on track due to
severe delays in the project schedule.
Indicate what project is affected based on your program.
Five months
into program
implementati
on.
5
The same project manager also submits a change request to
update software used in the program that would attract a 5%
increase in cost for the project and require additional training for
the project team.
Eight months
into program
implementati
on.
7.
Complete two program change request forms to document the changes needed to
address Scenarios 4 and 5.
The change requests are addressed to the Program Sponsor.
Use the templates below (Template 3).
Template 3 -Change request form
Change Form – Scenario 4
Date
Requested by
Change type
PWBS number
Change
description
Impact
Notes
Change Form – Scenario 5
Date
Requested by
Change type
PWBS number
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Change Form – Scenario 5
Change
description
Impact
Notes
8.
Develop and populate a program change log recording the changes requested in point 7.
Use the template below (Template 4).
Template 4 -Change log
Change Log
Change/s Scenario 4
Change/s Scenario 5
PWBS refernece
Change description
Requested by
Date
Change type
Priority/severity (for
example, emergency,
urgent, high, medium or
low; and catastrophic,
major, minor or
enhancement)
Change impact
Cost
Level of effort (required
to implement the
change)
Feasibility (of
implementing the
change)
Risk/opportunity (of
implementing the
change)
Change owner
Proposed resolution
Decision (state whether
Do not complete at this
Do not complete at this
Change Log
the proposed resolution
was finally approved,
deferred or rejected)
stage
stage
Decision maker and
actual resolution
Do not complete at this
stage
Do not complete at this
stage
Date (when the request
was approved)
Do not complete at this
stage
Do not complete at this
stage
Subsequent impact (on
any other controlled or
configured items as per
the change management
plan)
Do not complete at this
stage
Do not complete at this
stage
Date closed (when the
change was
implemented)
Do not complete at this
stage
Do not complete at this
stage
Notes
9.
The Program Sponsor approved both change requests.
You have now implemented them. Write an email to the program board to provide
information about the implementation of one
of the changes.
o
Provide a summary of the changes.
o
Outline how the change was implemented.
o
Outline what updates to plans were required to plans (consider the program
financial framework and the program resource plan in particular)
o
Evaluate the impact of the change on your program resource and financial plan.
(100-150 words)
Use the template below (Template 1) to write the email.
Template 1 -Email template
Email to Program Board
To
:
Cc
:
Bcc
:
Subject
:
Date email is sent
:
Attachments
:
E.
Risk management
10.Select a high priority risk from your program risk plan.
Indicate what risk you have selected:
Assume that the risk occurred.
Based on your program risk plan, address the following:
Outline how the internal and external program context was monitored for
circumstances that may have caused this risk to occur.
(30-50 words)
Provide a step by step description of how the risk response was implemented.
Include an evaluation of the residual risk after the risk treatment was applied.
(80-120 words)
F.
Review
11.Reflect on the work performed in the previous tasks, and address the following:
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Identify internal and external program contexts that require close monitoring for
circumstances that may affect program progress and risk management.
Evaluate the impact changes in the circumstances in the program contexts identified
above have on program progress and risk management.
Identify improvement needs and opportunities.
(150-200 words)
References
Please include your references below:
(Please refer to this
referencing guide
if needed or speak to your trainer for any specific
referencing requirements for this assessment)