Exam – Modules 1 and 2_ SSG130 - Lean Six Sigma Black Belt [January 2024] 1st attempt
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School
Villanova University *
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Course
130
Subject
Industrial Engineering
Date
Apr 3, 2024
Type
Pages
10
Uploaded by LieutenantCrown11057
1/17/24, 6:48 PM
Exam – Modules 1 and 2: SSG130 - Lean Six Sigma Black Belt [January 2024]
https://villanovau.instructure.com/courses/4401/quizzes/46731
1/10
Exam – Modules 1 and 2
Due
Jan 14 at 11:59pm
Points
100
Questions
20
Time Limit
None
Allowed Attempts
3
Instructions
Attempt History
Attempt
Time
Score
LATEST
Attempt 1
17 minutes
85 out of 100
Answers will be shown after your last attempt
Score for this attempt: 85
out of 100
Submitted Jan 17 at 6:47pm
This attempt took 17 minutes.
Multiple-Choice Exam – Lean Six Sigma & Teams
Exam questions are composed of topics presented in this course. It is recommended that
you go through all of the content each week before taking the exam. You may take the
exam no more than three times. After the third try, the exam will be locked, and your
highest score will be factored into your average final grade. Remember that in addition to
meeting the attendance requirement, your average final grade must be 70% or greater to
pass this course. This average is calculated by totaling your best score from each exam
and dividing the total by the number of exams in this course.
Take the Quiz Again
5 / 5 pts
Question 1
What are the major elements of the cost of poor quality?
Prevention, appraisal, internal, and external
1/17/24, 6:48 PM
Exam – Modules 1 and 2: SSG130 - Lean Six Sigma Black Belt [January 2024]
https://villanovau.instructure.com/courses/4401/quizzes/46731
2/10
Prevention, avoidance, inspection, and returns Define, Measure, Analyze, Improve, and Control Scrap, rework, labor, and yield 5 / 5 pts
Question 2
What tool can management use to help link strategy to projects?
Process strategy map Affinity diagram X matrix C and E matrix 5 / 5 pts
Question 3
Who should attend tollgate meetings?
The Black Belt, the Master Black Belt, the Process Owner The Green Belt, team members as needed, the Process Owner The Black Belt, the Green Belt, the Master Black Belt The Black Belt, the sponsor, team members as needed
1/17/24, 6:48 PM
Exam – Modules 1 and 2: SSG130 - Lean Six Sigma Black Belt [January 2024]
https://villanovau.instructure.com/courses/4401/quizzes/46731
3/10
The Black Belt and the sponsor should attend. You may want a
Green Belt, for exposure. You might include a team member with
particular expertise or knowledge on a tollgate topic, if you feel it is
beneficial or necessary. Otherwise, keep it small.
5 / 5 pts
Question 4
What is the power tool for effectiveness?
Lean Six Sigma When Lean and Six Sigma are used simultaneously None of these 5 / 5 pts
Question 5
List the four phases of team formation in the correct order.
Forming, Storming, Norming, Performing Storming, Forming, Norming, Performing Norming, Performing, Storming, Forming Performing, Storming, Forming, Norming
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1/17/24, 6:48 PM
Exam – Modules 1 and 2: SSG130 - Lean Six Sigma Black Belt [January 2024]
https://villanovau.instructure.com/courses/4401/quizzes/46731
4/10
5 / 5 pts
Question 6
Mistake proofing falls under which major element of the cost of poor
quality?
Improve Prevention Rework Control 5 / 5 pts
Question 7
Which of the following is a full-time position managing the Six Sigma
program of an entire business unit?
A Green Belt A Black Belt A Master Black Belt A Process Owner 5 / 5 pts
Question 8
Why are costs you don’t know about so costly?
They build up over time
1/17/24, 6:48 PM
Exam – Modules 1 and 2: SSG130 - Lean Six Sigma Black Belt [January 2024]
https://villanovau.instructure.com/courses/4401/quizzes/46731
5/10
They are caused by all employees They happen at the highest levels of management None of these 0 / 5 pts
Question 9
Incorrect
Incorrect
When should key performance indicators be determined?
During the Define phase They should be created at every stage of DMAIC During the Measure phase None of these 5 / 5 pts
Question 10
An example of an open-ended question is
Does that task add value? How do you know the voice of the customer? Does anyone have an issue with the data? Has that been done before?
1/17/24, 6:48 PM
Exam – Modules 1 and 2: SSG130 - Lean Six Sigma Black Belt [January 2024]
https://villanovau.instructure.com/courses/4401/quizzes/46731
6/10
5 / 5 pts
Question 11
Who should receive feedback?
The individual The organization The Six Sigma team All of these 0 / 5 pts
Question 12
Incorrect
Incorrect
Which of the following describes inspecting the product so defects are
caught?
Prevention costs Appraisal costs Internal costs External costs 5 / 5 pts
Question 13
Which of the following is a pro of 6-3-5 brain writing?
It avoids group think because ideas are written down It requires less prep than other brainstorming techniques
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1/17/24, 6:48 PM
Exam – Modules 1 and 2: SSG130 - Lean Six Sigma Black Belt [January 2024]
https://villanovau.instructure.com/courses/4401/quizzes/46731
7/10
It is easy to organize all of the ideas in a timely manner It generates a single consensus in a short amount of time The pros of brain writing are that a lot of ideas are generated in a
short amount of time and that it avoids group think because ideas
are written down by team members. The cons are that it requires
more prep work than other brainstorming techniques and that it
can be difficult to organize the 108 ideas in a timely manner.
5 / 5 pts
Question 14
Defects usually occur because
The worker is not paying close enough attention Variation in the process The machine is out of calibration The materials come from an unreliable source 5 / 5 pts
Question 15
Inspection is
The best way to ensure quality Totally ineffective Totally effective
1/17/24, 6:48 PM
Exam – Modules 1 and 2: SSG130 - Lean Six Sigma Black Belt [January 2024]
https://villanovau.instructure.com/courses/4401/quizzes/46731
8/10
About 80 percent effective, at best 5 / 5 pts
Question 16
When is the potential cause of problems identified in DMAIC?
The Analyze phase The Measure phase The Define phase The Improve phase 0 / 5 pts
Question 17
Incorrect
Incorrect
When using affinity diagrams, how should a decision be ideally made?
By having team members vote on the issue that they think is most
important
By having a consensus from the group where the pros outweigh the cons By focusing on the problem that has the most causes associated with it By having a third party evaluate the results of their compiled data 5 / 5 pts
Question 18
1/17/24, 6:48 PM
Exam – Modules 1 and 2: SSG130 - Lean Six Sigma Black Belt [January 2024]
https://villanovau.instructure.com/courses/4401/quizzes/46731
9/10
During which tollgate should the value stream map be used?
Project charter Customer needs and requirements Map the process Performance indicator identification 5 / 5 pts
Question 19
Which of the following describes things we are doing to keep defects from
occurring?
Prevention costs Appraisal costs Internal costs External costs 5 / 5 pts
Question 20
When planning a project, how should risk be approached?
Risk should be identified early on so appropriate action can be taken Risks cannot be foreseen so should be evaluated at the end of the project
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1/17/24, 6:48 PM
Exam – Modules 1 and 2: SSG130 - Lean Six Sigma Black Belt [January 2024]
https://villanovau.instructure.com/courses/4401/quizzes/46731
10/10
Risks should be acknowledged but ignored so that the goals can be
focused on
None of these Quiz Score: 85
out of 100