Unit 2 Individual Project Quality Improvement in Healthcare HCM672
pdf
keyboard_arrow_up
School
Colorado Technical University *
*We aren’t endorsed by this school
Course
672
Subject
Health Science
Date
Feb 20, 2024
Type
Pages
7
Uploaded by rvsmith0625
QUALITY IMPROVEMENT IN HEALTHCARE
Unit 2 Individual Project
Quality Improvement in Healthcare
HCM672
Vincent L. Smith
January 14, 2024
QUALITY IMPROVEMENT IN HEALTHCARE
1
Abstract
Accreditation or documentation has made it possible to improve on the quality and care
services provided by healthcare organizations, hospitals, clinics and other medical facilities. In
Europe, a recent study was performed approximately eighty-five to ninety medical facilities in
six different countries. The purpose of this study was to examine and explain the methods and
procedures in which these accredited facilities managed to generate such high scores when it
came to safety and quality standards compared to other facilities which were recognized as
basically certified or non-accredited. In 2010, The Agency of Healthcare Research and Quality
(AHRQ) developed and implemented a plan called the National Strategy. The purpose of this
strategy or method was to ensure quality healthcare improvement at all levels of government
(local, state and federal), along six priorities and three key objectives. Communication for the
most part plays both a vital and critical role in terms of the experience of care, quality of care,
and safety which are also key factors related to the performance of patient-centeredness. By
viewing or observing improvements of microsystems, this can prove to be an effective method to
recognize or identify the source any possible problem. The streamlining of face to face
communication can prove to be an effective method or process for having strategic messages
communicated to employees. In an effort to reach or connect with patients, the use of social
media can also prove to be a very effective communication tool or method as well. Recent
studies have proven that close to eighty percent of internet users in the United States have
searched the web for information when it involves their health. However, another sixty percent
have utilized social media as a method for researching physicians and medical facilities.
QUALITY IMPROVEMENT IN HEALTHCARE
2
A key factor for managing any healthcare facility or organization is to ensure improvement
when it comes to the performance of quality healthcare. Policies, treatments and the processing
of key methods are vital in the manner in which the business of healthcare is conducted can
always be improved or corrected. With healthcare forever changing due to new developing
technologies, new research/studies and new innovative treatments for patients. This is also a
primary reason why health care organizations or facilities cannot become idle when it is
necessary or possible for improvement (Kost et al., 2019).
The standards for accreditation are very critical when it comes to improving quality care and
performance. The accreditation when it comes to that of any health care agency or company can
be based on those standards which can be a reflection of the values and performance levels
related to quality patient care. Ensuring that care for the patient will always be put first and
foremost no matter the level of care, especially if the patient receives care at a different facility.
A distinctive element offered by accreditation is that of onsite visits which are mainly conducted
or overseen by an outside organization consisting of external peers or surveyors. These
individuals are tasked with collecting and sharing both knowledge and objective feedback based
on the performance methods and procedures witnessed within the healthcare organization or
facility for the purpose of recommending improvements on the best practice procedures. In time
this will help to enhance the overall performance methods and procedures for quality health care.
When trying to improve or enhance performance when it comes to the quality of health care
is an initiative or method established by the National Quality Strategy (NQS) also known
formerly as National Strategy for Quality Improvement in Health Care. This particular strategy
or method helped to promote improved quality care for communities, patients and families in
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
QUALITY IMPROVEMENT IN HEALTHCARE
3
need of guidance the delivery and payment for care services. The National Strategy makes it
possible to be utilized as guide to help place private and public healthcare regions on the same
level when providing or delivering the improvement of enhanced performance and quality care.
Communication in healthcare plays both a critical and vital cornerstone for the improvement
method or process when it comes to patient care. When communication is strong within a health
care organization or facility, it is possible to see an influence in the quality of patient care and a
working relationship that has increased satisfaction. The effects of communication can be felt in
the experience of care, quality of care, safety, critical performance and links connected to areas
of patient-centeredness. The areas listed earlier are all binded or connected by communication
and that improvement in any of these areas can help to the improvement for overall performance.
The strategy in my opinion that would be utilized will be a focus on effective communication
which will help performance initiative and data. This process or method will help to properly
categorize everything into microsystems while also closing any loops or gaps in communication.
The microsystems for the most part will involve looking at the method for creating or developing
the process as a whole. In other words, should the emergency room experience a performance
issue due to increased wait times or staffing issues, the microsystem would look more so at the
individual provider or care giver as opposed to placing a main focus on the emergency room
when pinpointing the exact cause for the issue or concern. By looking at or overseeing each
provider or care giver team/group, it will then be possible to compare those teams or groups
when trying to develop and implement a strategy that will improve or correct those fixes
necessary for individual teams/groups. The entire system would then be checked to see or
examine if those individual fixes will help to repair the system issue or concerns as a whole.
QUALITY IMPROVEMENT IN HEALTHCARE
4
When properly communicating this strategy or method, it is important to close the
communication loop with each individual involved with both the process and the team. It is
imperative to be aware and sure of they new change or standard will be when trying to
communicate a clear understanding of what is needed or required ensure that the proper and
correct changes for improvement have been implemented correctly before confirming.
Effective communication of strategic messages are vital to each and every employee on any
level, and this includes being able to understand the message being delivered or conveyed. This
process will involve the streamlining of communication channels. Just by simply sending out
emails on the other hand can prove to not be an effective communication tool (Gooch, 2018).
Using a face to face method per say can definitely prove to be a method that enures information
is received properly and correctly. The face to face process or method can be initiated or
implemented by scheduling meetings with key department heads or managers. This makes it
possible to hear the input and feedback of the employee. Once the feedback and concerns are
heard, it is then important to try and reach a mutual agreement or understanding based on the
necessary needs of the employee or patient. Instruction would then be given to inform the
planning of individual meetings in their respective sections or groups. These meetings will start
with supervisors or managers of each section or group and then make its way down each
employee level until all involved from top to bottom have been properly spoken with (Gooch,
2018).
In order to properly communicate strategic information to the community, the use of social
media platforms can prove to be an effective communication tool. Social media can be a very
useful tool that can help to expedite information to the public using various social media outlets
QUALITY IMPROVEMENT IN HEALTHCARE
5
which also helps to produce various benefits for health care facilities and organizations. By
having this information properly tailored or accessible to a larger audience or group, it is then
possible to ensue that it reaches many of those who utilize social media.
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
QUALITY IMPROVEMENT IN HEALTHCARE
6
References
Accreditation Commission for Health Care. (2020). About Accreditation. Retrieved from
Accreditation Commission for Health Care: https://www.achc.org/about
accreditation.html
Chen, Y. Y., Adeleke, I., Pang, P., & Lee, K. (2018, Feb). Health Information Obtained From the
Internet and Changes in Medical Decision Making: Questionnaire Development and
Cross-Sectional Survey . Retrieved from National Library of Medicine:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5826978/
Fatherlaham, A. I., & Rouse, M. J. (2018). Quality and Accreditation in Pharmacy Education.
Retrieved from Science Direct:
https://www.sciencedirect.com/science/article/pii/B9780128119099000150
Gooch, K. (2018, Nov 16). When is face-to-face communication in the workplace essential? 10
healthcare leaders weigh in. Retrieved from Becker's Hospital Review:
https://www.beckershospitalreview.com/hospital-management-administration/when-is
face-to-face-communication-in-the-workplace-essential-10-healthcare-leaders-weigh
in.htm
Kost, G. J., Zadran, A., Zadran, L., & Ventura, I. (2019). Point-Of-Care Testing curriculum and
Accreditation for Public Health—Enabling preparedness, response, and higher standards
of care at points of need.
Frontiers in Public Health
,
6
.
https://doi.org/10.3389/fpubh.2018.00385