Week 51

Outsourcing Call Centers; Strategy; Ethics; Present-Value Analysis (Chapter 12) Merchants’Bank (MB) is a large regional bank operating in 634 locations in the southeastern United States.Until 2014, the bank operated a call center for customer inquiries out of a single location in Atlanta,Georgia. MB understood the importance of the call center for overall customer satisfaction andmade sure that the center was managed effectively. However, in early 2013, it became clear that thecost of running the center was increasing very rapidly, along with the firm’s growth, and that someissues were arising about the quality of the service. To improve the quality and dramatically reducethe cost of the service, MB moved its call center to Bangalore, India, to be run by an experiencedoutsourcing firm, Naftel, which offers similar services to other banks like MB.The Naftel contract was for 5 years, and in late 2017 it was time to consider whether to renewthe contract, change to another call center…

MetroBank is a fast-growing bank that serves the region around Jacksonville, Flordia.  The bank provides commercial and individual banking services, including investment and mortgage banking services.  The firm's strategy is to continue to grow by acquiring smaller banks in the area to broaden the base and variety of services it can offer.  The bank now has 87 strategic business units, which represent different areas of service in different locations.  To support its growth, MetroBank has invested several million dollars in upgrading its information services function. The number of networked computers and of support personnel have more than doubled in the last 4 years and now accounts for 13% of total operating expenses.  Two years ago, MetroBank decided to charge information services to the SBUs based on the headcount (number of employees) in each SBU.  Recently, some of the larger SBUs have complained that this method overcharges them and that some of the smaller SBUs are actually…

Case Problem 1. Investment StrategyJ. D. Williams, Inc. is an investment advisory firm that manages more than $120 million in funds for its numerous clients. The company uses an asset allocation model that recommends the portion of each client’s portfolio to be invested in a growth stock fund, an income fund, and a money market fund. To maintain diversity in each client’s portfolio, the firm places limits on the percentage of each portfolio that may be invested in each of the three funds. General guidelines indicate that the amount invested in the growth fund must be between 20% and 40% of the total portfolio value. Similar percentages for the other two funds stipulate that between 20% and 50% of the total portfolio value must be in the income fund and that at least 30% of the total portfolio value must be in the money market fund. In addition, the company attempts to assess the risk tolerance of each client and adjust the portfolio to meet the needs of the individual investor. For…

Do firms need to consider the so-called corporate social responsibilities in making investment decisions? See attached related reading

Hh.: subject: account

Hello, how do I solve these step by step?

Choice of Strategic Business Unit Hamilton-Jones, a large consulting firm in Los Angeles,has experienced rapid growth over the last 5 years. To better serve its clients and to bettermanage its practice, the firm decided 2 years ago to organize into five strategic business units,each of which serves a significant base of clients: accounting systems, executive recruitment andcompensation, client-server office information systems, manufacturing information systems, andreal-estate consulting. Each SBU is served by a variety of administrative services within the firm,including payroll and accounting, printing and duplicating, report preparation, and secretarialsupport. Hamilton-Jones’s management closely watches the trend in the total costs for eachadministrative support area on a month-to-month basis. Management has noted that the costs inthe printing and duplicating area have risen 40% over the last 2 years, a rate that is twice that ofany other support area.Required Should Hamilton-Jones…

Moving to Green Computing  Your organization is a leader in the development of renewable energy sources based on enhanced geothermal systems and is viewed as a champion in the fight to reduce carbon emissions. The organization employs over 25,000 people worldwide and operates three global data centers, one each in the United States, Europe, and Southeast Asia. The CEO has asked all her C level executives for input on a proposed strategy to become a leader in green computing.    Critical Thinking Questions  Identify two additional tactics the organization might take to accelerate its move toward green computing?  Identify the pros and cons or any issues associated with your proposed tactics.

(b) Explain one advantage and one disadvantage for CH of having a mission statement. (c) Explain two possible external sources of finance CH could use to continue production of Copper Health (CH) was the market leader in the production of anti-venom* vaccines to treat (CSR) – is to put customers first and profits second in the treatment of snake bites. poisonous snake bites. CH's mission - influenced heavily by corporate social responsibility Despite 100000 deaths worldwide each year from snake bites and 400000 serious injuries, CH recently announced that it will no longer produce anti-venom vaccines. Several large Mexican, Brazilian and Indian pharmaceutical companies have entered the market selling anti-venom 5. Copper Health (CH) vaccines at a much lower price than CH. A spokesperson for CH said: "We will remain a private limited company where corporate Social responsibility (CSR) remains an important driving force for our mission. Our medical research is only financed from retained…

In a recent annual report and related Global Responsibility Report, Starbucks provides information on company performance on several dimensions. Select whether the following items best fit into the financial (label your answer "Profit"), social (label your answer "People"), or environmental (label your answer "Planet") aspects of triple bottom line reporting. 1. Increased diversity training for employees. 2. Operating cash flow totaled $4.2 billion. 3. New stores are built using certified sustainable building techniques. 4. Operating income totaled $4.1 billion. 5. Decreased amounts of packaging materials used. 6. Increased aluminum recycling.

Vishnu

Answer all the subparts 1,2,3 asap

, a worldwide health care company, looks to invest $50 million in new technologies for diagnostic instrument systems. This investment into research and development would appear in which of Abbot's budgets? a) cash budget b) capital budget c) operating budget d) zero-balance budget Saved

Required information. [The following information applies to the questions displayed below) The following information is provided for each Investment Center. Investment Center Cameras Phones Computers Income $ 4,500,000 1,500,000 800,000 Average Assets $ 20,000,000 12,500,000 10,000,000 Compute return on investment for each investment center. Which center performed the best based on return on investment? Complete this question by entering your answers in the tabs below. Return on Performance Investment Based on ROI Compute return on investment for each investment center. Note: Round your final answer to 1 decimal place. Investment Center Cameras Phones Computers Income $ 4,500,000 $ 1,500,000 800.000 Average Assets 20,000,000 12,500,000 Return on Investment % % 10,000,000 %

Only typed answer

General finance