Design HW2 Spring 2024
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Texas A&M University *
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210
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English
Date
Apr 3, 2024
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5
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ISEN 210 Design HW2 – Spring 2024
Topics are from our text: Engineering Design by Dieter and Schmidt, Chapters 4-5
Topics: Gathering information, Problem Identification and Need Identification
Assigned: 5MAR2024
Due: 19MAR2024 11:59pm
Individual Submissions
•
This assignment contains:
•
15 short answer questions
•
3 engineering design problems
•
You may collaborate, in fact it is encouraged, however…
You must turn in your own unique work.
*** Note: Neatness and organization are a requirement for grading. If the grader has to
search for and/or decipher your answers, you may not be graded on that item.
HW2 Questions (short answer) 40 points
1.
Compare and contrast Data and Information.
2.
List five ways data becomes information.
3.
Describe how information is transformed into knowledge?
4.
List five ways to determine credibility of information only found on a web page.
5.
Define and compare codes vs standards and provide an example of each.
6.
What are the three general criteria for awarding a patent?
7.
Which step of the EDP is the most important step towards achieving an outstanding solution?
8.
Define design constraints and design variables.
9.
What is the TQM definition of a customer?
10.
List five ways information can be gathered from customers (as described in our textbook)?
11.
Who developed the eight dimensions of quality framework useful for defining customer needs/requirements?
12.
List and define four levels of customer requirements identified by Kano?
13.
What is the key survey “questioning” method that makes the Kano model particularly useful for ranking needs? 14.
What is the end goal of performing a Kano survey (i.e. what are you trying to identify)?
15.
What is the primary concern about unspoken customer requirements?
HW2 Design Problem 1 15 points
Perform a Google patent search for something related to a desktop
cell phone holder. Provide screen shots of at least two relevant
patents and indicate the customer needs/requirements that are
addressed.
You will be graded on the level of effort and completeness of your answer. The designer must consider many dimensions in order to
avoid errors of omission.
Note: You may want to include this information in the appendix of your final design report.
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HW2 Design Problem 2 20 points
Using Garvin’s eight dimensions of quality, categorize the needs you have identified for the cell phone holder. Note that not all dimensions will have equally weighted needs.
HW2 Design Problem 3 25 points
You will be graded on the level of effort and completeness of your answer. The designer must consider many dimensions in order to
avoid errors of omission.
Using the customer needs you have identified for the cell phone holder, design a Kano survey to help determine which needs will be categorized as critical.