QUIZ 1 CHAPTER 1 MNGT 6320

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University of Texas, Permian Basin *

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6320

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Economics

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Feb 20, 2024

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pdf

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Uploaded by CaptainRaccoon3590

QUIZ 1 CHAPTER 1. 1. Which of the following is today's focus or challenge in OM? a. Quality b. Data and analytics- (correct) c. Efficiency d. Design 2. Which of the following processes is considered as part of preproduction services? a. A company website- (correct) b. Customer service and return c. Shipping options d. Order tracking 3. Which of the following is not one of the core issues of operations management? a. Quality b. Tangibility- (correct) c. Cost d. Efficiency 4. A process is ________. a. None of these alternatives is correct. b. a sequence of activities that is intended to create a certain result- (correct) c. a clearly defined set of tangible and intangible features d. a core offering that attracts customers and responds to their basic needs. 5. Which sentence regarding goods and services is not true? a. Some very significant differences exist between goods and services that create different demands on the operations function. b. Services that do not involve significant interaction with customers can be managed much the same as goods in a factory. c. A service is any primary or complementary activity that does not directly produce a physical product. d. Designing and managing operaOons in a goods-producing firm is quite similar to that in a service-providing organizaOon. - (correct) 6. What is known as a network of processes that produce value for customers? a. Value chain- (correct) b. Value network c. Customer value d. Process network

QUIZ 1 CHAPTER 1. 7. Which of the following has the greatest quantity of goods content? a. Attending a theater production b. Booking an airplane ticket c. Getting an oil change for your vehicle d. Purchasing a new desktop computer- (correct) 8. All of the following key activities are likely to be performed by operations managers except ________. a. determining when resources should be assigned to work. b. managing cash flow and strategic investments- (correct) c. making use of technology to improve productivity. d. coordinating the acquisition of materials, suppliers, and services 9. Which skill is not considered a service management skill? a. Knowledge and technical expertise about operations b. Accounting and finance- (correct) c. Human interaction skills d. Marketing and cross-selling skills 10. Which of the following are the dimensions of sustainability? a. Economic | Social | Environmental- (correct) b. Economic | Global | Technological c. Economic | Environmental | Global d. Environmental | Social | Technological 11. Of the jobs provided, which one necessitates the greatest service management skills and knowledge? a. Airplane mechanic b. Usher at a sports stadium c. Restaurant cook. d. Airline flight attendant- (correct)

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