SHBBRES003_AE_CS1- 19.2 (3)

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TAFE NSW - Sydney Institute *

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SHBBRES003

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Computer Science

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Apr 3, 2024

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SHBBRES003 | Research and apply beauty industry information Select your Qualification/Course code and name from the dropdown SHB30321 | Certificate III in Nail Technology (1) 880756135 Yan miao li Yan miao li 19/02/2024 Document title: SHBBRES003_AE_CS1 Resource ID: SEMX_22_002_SHBBRES003_AE_CS1 Page 1 of 23 Case Study Assessment Criteria Unit code and name Qualification/Course code and name Student details Student number Student name Assessment declaration Note: If you are an online student, you will be required to complete this declaration on the TAFE NSW online learning platform when you upload your assessment. This assessment is my original work and has not been:  plagiarized or copied from any source without providing due acknowledgement.  written for me by any other person except where such collaboration has been authorized by the Teacher/Assessor concerned. Student signature and date

Document title: SHBBRES003_AE_CS1 Resource ID: SEMX_22_002_SHBBRES003_AE_CS1 Page 2 of 23 Version: 20220516 Date created: 1 March 2022 Date modified: 16/05/2022 For queries, please contact: Tourism & Experience Services Skills Point Coffs Harbour Education Campus © 2022 TAFE NSW RTO Provider Number 90003 | CRICOS Provider Code: 00591E This assessment can be found in the: Learning Bank The content in this document is copyright © TAFE NSW 2022 and should not be reproduced without the permission of TAFE NSW. Information contained in this document is correct at the time of printing: 11 March 2024. For current information please refer to our website or your Teacher/Assessor as appropriate.

Document title: SHBBRES003_AE_CS1of1 Resource ID: PRJ9999999_SHBBRES003_AE_CS1of1 Page 1 of 23 Assessment instructions Table 1 Assessment instructions Assessment details Instructions Assessment overview The aim of this assessment is to assess your knowledge and performance in accessing information and updating knowledge of the beauty industry and relevant industry legislation. Assessment event number 1 of 1 Instructions for this assessment This is a case study assessment that assesses your knowledge and performance of skills required by the unit. This assessment is in one part:  Scenarios. And is supported by:  Appendix 1: Third Party Report.  Assessment feedback. Note : This assessment may contain links to external resources. If a link does not work, copy and paste the URL directly into your browser. Submission instructions On completion of this assessment, you are required to submit it to your Teacher/Assessor for marking. Where possible, submission and upload of all required assessment files should be via the TAFE NSW online learning platform. It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment. What do I need to do to achieve a satisfactory result? To achieve a satisfactory result for this assessment you must answer all the questions correctly. If a rest is required to achieve a satisfactory result it will be conducted at an agreed time after a suitable revision period. What do I need to provide? • TAFE NSW student account username and password. If you do not know your username and password, contact your campus or service center on 131601. • Computer or other device with word processing software and internet access. • Writing materials, if required.

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Document title: SHBBRES003_AE_CS1of1 Resource ID: PRJ9999999_SHBBRES003_AE_CS1of1 Page 2 of 23 Assessment details Instructions What the Teacher/Assessor will provide Access to this assessment and learning resources, including the student workbook and any supporting documents or links. Computers, data sheets, reference text, organizational policy etc. that is referenced in the assessment. These may be hard copy or made available online. Due date Time allowed Delivery location Your assessor will provide you with the assessment due date. Refer to the course program provided. 1 hour (indicative only) TAFE NSW campus/ TAFE Digital Campus/ TAFE NSW Moodle/ a location determined by your Teacher/Assessor . Assessment is to be completed out of class. Assessment feedback, review or appeals In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment. If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher/Assessor or Head Teacher. If they are unavailable, contact the Student Administration Officer. Contact your Head Teacher for the assessment appeals procedures at your college/campus.

Document title: SHBBRES003_AE_CS1of1 Resource ID: PRJ9999999_SHBBRES003_AE_CS1of1 Page 3 of 23 Specific task instructions The instructions and the criteria in the case study will be used by the teacher/assessor to determine whether you have satisfactorily completed the case study scenario. Use these instructions and criteria to ensure you demonstrate the required knowledge. If this assessment requires you to record information, your teacher/assessor will provide you with an appropriate document/template. Your teacher/assessor will advise a time and location for each event.

Document title: SHBBRES003_AE_CS1of1 Resource ID: PRJ9999999_SHBBRES003_AE_CS1of1 Page 4 of 23 Part 1: Scenarios To complete this part of the assessment, you will be required to read the scenarios below and complete your written responses to questions 1–13 in the spaces provided. Scenario 1 You have been offered a casual position in a business which offers beauty and make-up services and ear piercing. The business also sells retail skin care products and make-up. Before you accept the position, you intend to conduct research to ensure it is the right position for you and record your findings for you own future reference. 1. Access the Fair Work Ombudsman website and list 3 items of information you accessed. 1. Pay and wages :pay calculator ,pay guides ,junior pay rates, apprentice and trainless pay rates ✅ 2. Leave : sick leave ,annual leave parental leave, long service leave ✅ 3.starting employment: find my award, casual employees ,part-time employees, full-time employees ✅ 2. You have been asked to complete an unpaid trial period during which you will be unsupervised for 2 days. Use the Fair Work Ombudsman website to source relevant information and select yes or not to indicate if you believe this is a legal request and state why or why not. IS IT LEGAL NO Reason:  it involves more than only a demonstration of the person’s skills, where they are directly relevant to a vacant position, or  the person is not under direct supervision for the trial. ✅

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LOCAL COUNCIL ✅ Document title: SHBBRES003_AE_CS1of1 Resource ID: PRJ9999999_SHBBRES003_AE_CS1of1 Page 5 of 23 3. You were taken on a tour of the premises after your interview. As you will be trained to perform ear piercing, you watched an ear piercing being performed. You were surprised that the operator was not wearing disposable gloves and decided to gather information about legal requirements for ear piercing. Access the NSW Government Health Fact Sheet for body piercing - hygiene requirements and answer the following question. a. Name the level of government with whom the business should be registered. b. State whether the operator conducting the piercing should have worn gloves and why. 4. After conducting some research and before accepting the position, you meet with the employer and ask some follow-up question. They advise that they do not provide disposable gloves and you are not allowed to bring you own as it would make them look bad to the other employees. Select yes or no to indicate if you believe their policy regarding disposable gloves raises ethical issues. If no, explain your reasons. If yes, state the potential impact on you and on clients. Is it ethical? ☐ Yes Reason: Is it ethical? ☒ No ✅ Potential impact on you:  There will be risk of getting infections disease of not wearing gloves  It will impact on the reputation of the business because you neglect the duty of care ✅ Potential impact on clients:  The client will be in the risk of getting infectious by the direct blood contact ✅ The operator conducting the piercing should have worn gloves ,because it is part of the skin penetration . ✅

Document title: SHBBRES003_AE_CS1of1 Resource ID: PRJ9999999_SHBBRES003_AE_CS1of1 Page 6 of 23 5. You proceed with the unpaid trial and notice some potential environmental issues. You decide to conduct your own research to determine what your responsibilities might be if you were an employee in the business. As each beauty workplace has their own policies and procedures for water usage, power usage, waste disposal and recycling, research the sample responsibilities of an employer and employee in the TAFE NSW teaching and learning resource for SHBBRES003 Research and apply beauty industry information – Lesson 7 Be Environmental. Use the information you have gathered to indicate in the following table whether the items are the responsibility of the business or employee. Table 2 Check box Water conservation Business Employee Ensuring leaking taps are repaired ☒ ☐ ✅ Turning of taps immediately after use ☐ ✅ ☐ Power Business Employee Turning off lights when not in use for extended periods ☐ ☒ ✅ Installing energy saving light globes ☒ ☐ ✅ Recycling and waste Business Employee Providing suitable recycling bins for the regular salon waste ☒ ☐ ✅ Minimizing over-use of disposables such as tissues and paper towel ☐ ☒ ✅

Document title: SHBBRES003_AE_CS1of1 Resource ID: PRJ9999999_SHBBRES003_AE_CS1of1 Page 7 of 23 6. You decide to look for a different position and wonder if joining an industry association would be beneficial. Research an industry association and complete the following table by stating the role, services and support an industry association would provide if you became a member. Table 3 Short answer Role Industíy associations píovide a collective voice foí individual businesses within an industíy. Associations and theií membeís have obligations undeí the Competition and Consumeí Act 2010 . ✅ Services and support provided  shaíe infoímation  discuss issues  develop standaíds, and  establish íules foí best píactice within theií industíy. ✅ 7. Based on your research, list some resources on the website of your preferred industry association which may provide you with information on the following aspects of the industry. Table 4 Short answer Career pathways https://www.apsjobs.gov.au/s/career-pathways-home What places on the HABA website would you find links for career opportunities? https://www.apsjobs.gov.au/s/career-pathways-home FROM GOOGLE Work ethics HABA BLOG. education section membership program social media link ✅ Current issues of concern HABA BLOG, online education webinar links to social media link ✅ Inter-related industries

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Document title: SHBBRES003_AE_CS1of1 Resource ID: PRJ9999999_SHBBRES003_AE_CS1of1 Page 8 of 23 Blogs link to social media ,subscription services ,the industrial event calendar ✅

Document title: SHBBRES003_AE_CS1of1 Resource ID: PRJ9999999_SHBBRES003_AE_CS1of1 Page 9 of 23

Document title: SHBBRES003_AE_CS1of1 Resource ID: PRJ9999999_SHBBRES003_AE_CS1of1 Page 10 of 23 8. Based on your recent experiences, it is suggested to you that you may want to join a trade union. Research an industry trade union and complete the following table by stating the role, services and support they would provide if you became a member. Table 5 Short answer Role SDA The role of a trade union is to negotiate and fight for better wages and condition for its members . ✅ Services and support provided Negotiate for employer ,advocating for working condition and rights ,can access to insurances and superannuation ✅ Scenario 2 You are considering opening your own beauty business in partnership with a hairdresser. You agree that you will each conduct research on your area of the industry and then share the information in order to make informed decisions. Conduct the research outlined in the following questions and record your findings to present to your potential business partner. 9. You decide to start by researching employer groups who can offer you support and networking opportunities. Complete the following table by stating the role, services and support an employer group would provide if you became a member. Table 6 Short answer Role HABA employer association is to represent the business they offer the membership to supplier. ✅ Services and support provided Magazine subscription and blog Discount on industry shows on education ✅

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Document title: SHBBRES003_AE_CS1of1 Resource ID: PRJ9999999_SHBBRES003_AE_CS1of1 Page 11 of 23 10. You are considering which products and services may be suitable for your business. Access information from a trade website or magazine to complete the following table. You must reference the name and edition if paper-based or the web address and date accessed. Provide the name and a brief description of a featured product All de Lorenzo products are vegan-certified and approved by choose cruelty free (CCF ) With no animal ingredients or testing . Environmentally sustainable You need to write about one product on the trade website and provide a description. Provide the name and a brief description of a featured service E.g. spa finder :you can look for spas by name ,location .by your preferred services or spa chain at spa finder directory ✅ Provide the name and a brief description of a featured modern technology This system allows the consumer to receive the service before making a payment. NAIL TECHNOLOGY You have not included what technology you are talking about here. Reference: https;//www.askhaba.com.au Please add date you accessed the website here too. 03.11.2024

Document title: SHBBRES003_AE_CS1of1 Resource ID: PRJ9999999_SHBBRES003_AE_CS1of1 Page 12 of 23 11. As you are entering a partnership, you decide to research the hairdressing and other related industries offering services you may be able to incorporate into your business. Complete the following table by conducting research and listing 2 industries related to beauty and describing the relationship which may include common practices, cross-over services etc. Industry 1: Hairdressing Common practices - Client consultations, patch testing, WHS Cross over services – hair and makeup done together, nails, tinting ✅ Industry 2: Makeup Artistry Common practices- Client consultations, patch testing, WHS Cross over services- hand massage, manicures, hair ✅

Document title: SHBBRES003_AE_CS1of1 Resource ID: PRJ9999999_SHBBRES003_AE_CS1of1 Page 13 of 23 12. To help you decide whether to open your own business or gain some industry experience as an employee first, you seek some guidance from an industry expert. a. Using open and closed probe questions and actively listening skills, discuss the provided topics with an industry contact, mentor or advisor and recording the information they provide. b. Ask the industry contact, mentor or advisor to complete the third part report in Appendix 1 to confirm you used open and closed probe questions and actively listening skills. Name of industry expert: Name of expert you interviewed? Industry expert’s position: Position of expert? Career opportunities within the industry What are the career opportunities the person talked about? Industry expectations of employees Experienced, Safety, growth, duty of care What were the personal attributes that the expert mentioned that employees should have? Current concerns about environmental sustainability in the industry -how do you marinize we can you explain this point please? -concerns within the cosmetic sector include excessive packaging , plastic pollution, and unsustainable resource usage, all of which have detrimental effects on the environment. ✅

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Document title: SHBBRES003_AE_CS1of1 Resource ID: PRJ9999999_SHBBRES003_AE_CS1of1 Page 14 of 23 13. You are aware that a business is obliged to abide by certain legislation. Conduct research for each of the following areas and record the information for your future reference. You can either record the name of the legislation or the name of the page on the government website where the legislation can be found. Do not include the web address. Hygiene Beauty business factsheet ✅ WHS Work health and safe act 2011 ✅ Duty of care SafeWorks NSW public health regulation 2022 ✅ Consumer protection Fair trading act 1987 Acca—the Australian competition and consumer commission ✅ Fair trading NSW government fair trading ✅

Document title: SHBBRES003_AE_CS1of1 Resource ID: PRJ9999999_SHBBRES003_AE_CS1of1 Page 15 of 23 Scenario 3 You are starting a new full-time position as a beauty operator. You are provided with a copy of the organizational policies and procedures which includes references to relevant websites. Access the information on these websites listed below to answer questions 14–26.  Australian Consumer Law (ACL) o Business.gov.au: Insurance o Equal opportunity and diversity o Licenses and permits  Anti-discrimination Board of NSW  Australian Government Department of Jobs and Small Business > Workplace relations Read the statements carefully and indicate True or False . Table 7 True or false Question True or False 14. If there are 2 different prices on display for the one product, you must sell the product for the lowest displayed price T ✅ 15. If the customer’s clothes are damaged because you failed to protect them, the business must compensate the client for the damage T ✅ 16. As a full-time employee, you must have your own public liability insurance F ✅ 17. If you are injured at work, the employer must provide first aid, workers' compensation and return-to-work rehabilitation T ✅ 18. The business has a right to refuse services to a transgender person F ✅ 19. You are entitled to speak your own language at work, even if the customer is unable to understand you F ✅ 20. The male employee should not have to perform cleaning duties as this work is more suited to you as a female F ✅ 21. The key elements of workplace relations are set out in the Fair Work Act 2009 T ✅ 22. Because the business performs skin penetration procedures, the employer must register with the local council T ✅

Document title: SHBBRES003_AE_CS1of1 Resource ID: PRJ9999999_SHBBRES003_AE_CS1of1 Page 16 of 23 Question True or False 23. It is unethical to discuss details about one client with another client T ✅ 24. If the salon is overbooked and the client is kept waiting, their treatment time will have to be cut short F ✅ 25. You must pay for your own product training if you are not already familiar with the brands being used F ✅ 26. You should not make product recommendations to customers until you have received product training T ✅

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Document title: SHBBRES003_AE_CS1of1 Resource ID: PRJ9999999_SHBBRES003_AE_CS1of1 Page 17 of 23 Scenario 4 You are working for a salon with several locations and your friend has started working in one of the other locations. They are new to the beauty industry and write to you asking some questions. Share the knowledge you have gained from your research by answering their questions in the spaces provided below. In this scenario, the assessor will be the friend/colleague. Each response should be a minimum of 10 and a maximum of 50 words. 27. I am not sure if I am being paid the correct amount and I am not allowed to take sick leave. How can I find out about my entitlements? I will go to the fair trad website to check the regulations. ✅ 28. My manager refers to ethical behavior in the beauty industry. Can you provide me with 2 examples of ethical behaviors? Respecting the privacy of coworkers and customer ,present yourself nicely and maintain good hygiene and neat .Act with integrity .be proficient and truthful. ✅

Document title: SHBBRES003_AE_CS1of1 Resource ID: PRJ9999999_SHBBRES003_AE_CS1of1 Page 18 of 23 29. I heard there is a beauty trade show I can attend to stay updated on beauty industry products and services. When are where is it usually held? August 24, 2024 - August 25, 2024 Sydney / Australia / Oceania ICC Sydney Cosmetics, perfume, hair care/body care products, salon and spa equipment, nutritional products, beauty tools etc. ✅ 30. I have a client who is a hairdresser and is thinking of offering some beauty services in their business. They asked me what services they could offer that would not require extra treatment rooms and could be done on hairdressing clients. What could I tell them? --Make up --eyelash aplication --eye lash curling/lifting ✅

Document title: SHBBRES003_AE_CS1of1 Resource ID: PRJ9999999_SHBBRES003_AE_CS1of1 Page 19 of 23 31. This question relates to the interview you conducted to answer question 12. You told me recently that you were interviewing an industry contact for advice. What advice did they give you about career opportunities within the industry and industry expectations of employees? Beauty therapist ,saloon manager ,teacher makeup artist . TVand film .working with positive attitude and good ethic .being professionaland respectful. ✅ 32. What are some of the ways you protect the environment in your daily work tasks? --safe use of cleaning products --safe use of beauty products that contain chemicals --minimizing general waste --disposing of general waste --recycling --efficient use of energy ,water and other resources efficiently. ✅

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Document title: SHBBRES003_AE_CS1of1 Resource ID: PRJ9999999_SHBBRES003_AE_CS1of1 Page 20 of 23 Appendix 1: Third Party Report Instructions to Third Party Thank you for participating in the assessment task. As part of the assessment for the unit listed below, the student requires evidence from a third party who is a beauty industry contact, mentor or advisor. This evidence will be used to support the assessment of the student’s skills and experience. Note: A Third Party cannot have a relationship with the applicant (i.e.: family member or close friend). Anyone who may have a conflict of interest cannot complete this report. Unit code and title SHBBRES003 - Research and apply beauty industry information Student details Student name YAN MIAO LI Third Party details Third Party name LIsa connelly Third Party: please list your technical experience and/or qualification(s) Third Party telephone number Third Party email address

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Document title: SHBBRES003_AE_CS1of1 Resource ID: PRJ9999999_SHBBRES003_AE_CS1of1 Page 21 of 23 List of activities Please comment on the following skills and confirm the student performs these tasks. Ref Did the student do the following? Yes No Third Party comment Please provide comments on the points below TPR1 Use open questions that prompted a detailed response? ☐ ☐ TPR2 Use closed questions which prompted a “yes” or “no” response to clarity information you provided? ☐ ☐ TPR3 Use actively listening skills such as paying attention to your responses, showing they were listening, providing feedback, deferring judgement and responding appropriately? ☐ ☐ Third Party verification I certify that the person named as the student on the Third Party Report cover page conducted an interview with me on the date provided below and the comments are my own. I am willing to be contacted if further verification of my statement is required . Third Party signature Date This report was completed ☐ In person ☐ Via telephone ☐ Via video conference (e.g., Zoom, Skype) ☐ Other:

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Comments : This is a great start. There are a couple of small changes that need to be made. Please look through the assessment for feedback in red. If you require further support, please reach out to me via email or we can discuss in class. To amend the required questions please download this version of your assessment and make your changes. Please do not remove any marking from this document. Once you have amended the required questions, please resubmit by re-uploading your project to TDC. This students’ Third party report has been submitted separately to this document in the feedback section by the teacher within TDC. Would you like to make any comments about this assessment? YAN MIAO LI 26/02/2024 Document title: SHBBRES003_AE_CS1of1 Resource ID: PRJ9999999_SHBBRES003_AE_CS1of1 Page 22 of 23 Assessment feedback NOTE: This section must have the Teacher/Assessor and student signature to complete the feedback. If you are submitting through the TAFE NSW online learning platform, your Teacher/Assessor will give you feedback via the platform. Assessment outcome ☐ Satisfactory ☐ X Unsatisfactory Assessor feedback ☐ X Has the assessment declaration for this assessment event been signed and dated by the student? ☐ X Are you assured that the evidence presented for assessment is the student’s own work? ☐ Was reasonable adjustment in place for this assessment event? If yes, ensure it is detailed on the assessment document. Assessor name, signature and date Jessica Phillips, Jessica Phillips 22/3/24 Student acknowledgement of assessment outcome Student name, signature and date

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SHBBRES003_AE_CS1- 19.2 (3)

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