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3/24/24, 5:11 PM Individual Response 7.8.7 Practice Questions Candidate: IAN WAGNER (iwagner) Date: 3/24/2024, 5:11:26 PM « Time Spent: 03:32 Score: 80% Passing Score: 80% ] v' Correct You have been troubleshooting services on your system. Where is the best place to check to make sure that they are now running properly? () Advanced Options Menu () System File Checker () File Explorer — @ EventViewer Explanation The best place to check to make sure that services are running properly is Event Viewer. If services are not working properly, you can find error codes in Event Viewer that you can use to further troubleshoot the problem. You cannot view a service's performance in System File Checker, the Advanced Options Menu, or File Explorer. References 7.8.1 Troubleshooting Windows Part 1 @ 7.8.2 Troubleshooting Windows Facts Part 1 @ 7.8.6 Troubleshoot Windows Services @ 8.7.4 Use Windows System Recovery Tools g_trouble_win_part1_event_viewer_pp7.question.fex v' Correct https://labsimapp.testout.com/v6_0 591/exam-engine.html/bf7f1496-18ef-4dec-936¢-7e9cfe840a71/exam-session/35961185/0f80c68e-4787-4393-81... 1/9

3/24/24, 5:11 PM Individual Response Which of the following troubleshooting utilities scans the operating system files and replaces corrupt files? —> @ System File Checker () System Restore () Services () System Image Recovery Explanation System File Checker scans the operating system files and replaces corrupt files when possible. System Restore is a utility that lets you revert the system back to a previously created restore point. The Services app lets you control the services that run on your operating system. System Image Recovery is a utility that installs a complete image of the Windows system, including the operating system, settings, personal files, hardware drivers, and software. References 7.8.1 Troubleshooting Windows Part 1 @ 7.8.2 Troubleshooting Windows Facts Part 1 g_trouble_win_part1_system_file_checker_pp7.question.fex X Incorrect Your Windows OS starts to act strangely. You find out that there was a Windows automatic update three days ago. Which of the following would be BEST to try first to resolve the issue? () System Image Recovery — () Uninstall the update () Startup Repair @ System Restore Explanation https://labsimapp.testout.com/v6_0 591/exam-engine.html/bf7f1496-18ef-4dec-936¢c-7e9cfe840a71/exam-session/35961185/0f80c68e-4787-4393-81... 2/9

3/24/24, 5:11 PM Individual Response Windows allows you to roll back to the time before a new update (within a short window of time). Simply uninstalling the update is the best choice. System Restore is a utility that allows you to revert the system back to a previously created restore point that does not change files like documents, photos, or email. System Restore is too extreme of a solution to try first. System Image Recovery is a utility that installs a complete image of the Windows system, including the settings, personal files, hardware drivers, and software from an external drive. System Image Recovery is too extreme of a solution to try first. Startup Repair is a utility that fixes damaged or missing system files, which can stop the boot process. Startup Repair is too extreme of a solution to try first. References 7.8.1 Troubleshooting Windows Part 1 @ 7.8.2 Troubleshooting Windows Facts Part 1 @ 10.5.4 Device Troubleshooting Facts g_trouble_win_part1_uninstall_update_sol_pp7.question.fex Vv’ Correct Adding more RAM does not necessarily improve system performance. Which of the following must you also do to make sure that system performance does improve? — @ Upgrade the CPU to one with multiple cores. () Uninstall the most current update. () Rebuild the Windows profile. () Reboot the system. Explanation https://labsimapp.testout.com/v6_0 591/exam-engine.html|/bf7f1496-18ef-4dec-936¢c-7e9cfe840a71/exam-session/35961185/0f80c68e-4787-4393-81... 3/9

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3/24/24, 5:11 PM Individual Response Adding more RAM by itself may not increase the speed of a sluggish system because increased RAM requires more processing power. Upgrading the CPU when you add RAM can improve system performance. Rebuilding the Windows profile does not affect the added RAM's performance. Rebooting the system can help with leaky RAM, but this won't have a lasting impact on added RAM performance. Uninstalling the most current update is not related to added RAM's increased performance. References v Correct Which of the following is the No operating system found error likely caused by? () Time drift () Outdated applications () Outdated drivers — @ Incorrect boot order Explanation Incorrect boot order usually causes the No operating system found error. Outdated applications are not typically the cause of the No operating system found error. Outdated drivers are not typically the cause of the No operating system found error. Time drift is not a cause of the No operating system found error. References 7.8.3 Troubleshooting Windows Part 2 @ 7.8.4 Troubleshooting Windows Facts Part 2 g_trouble_win_part2_incorrect_boot_order_pp7.question.fex X Incorrect https://labsimapp.testout.com/v6_0 591/exam-engine.html/bf7f1496-18ef-4dec-936¢c-7e9cfe840a71/exam-session/35961185/0f80c68e-4787-4393-81... 4/9

3/24/24, 5:11 PM Individual Response Which of the following is the Not enough USB controller resources warning most often a result of? () Plugging into a 2.0 USB port. — () Plugging into a 3.0 USB port. @® Plugging into a USB hub. () An overheated hard drive. Explanation The Not enough USB controller resources warning typically happens when plugging into a 3.0 USB port because it is limited to 16 endpoint pairs. The Not enough USB controller resources warning rarely happens with a 2.0 USB port because it has double the capacity of a 3.0 USB port. Plugging into a USB hub should not trigger the Not enough USB controller resources warning because of a hub's large capacity. The Not enough USB controller resources warning would not come from an overheated hard drive. References 7.8.3 Troubleshooting Windows Part 2 @ 7.8.4 Troubleshooting Windows Facts Part 2 g_trouble_win_part2_not_enough_usb_resources_pp7.question.fex Vv’ Correct You are troubleshooting a computer that runs Windows 11. The operating system has halted, and a black screen is displayed on the monitor with an error message. What is the first step you should take to troubleshoot the issue? () Update the BIOS. Uninstall the last application or system update that was installed. https://labsimapp.testout.com/v6_0 591/exam-engine.html/bf7f1496-18ef-4dec-936¢c-7e9cfe840a71/exam-session/35961185/0f80c68e-4787-4393-81... 5/9

3/24/24, 5:11 PM Individual Response O Remove all memory modules and replace them one at a time until the error reappears. Check the voltage levels on the DC side of the power supply. O Search for the error in Microsoft's knowledge base or by using an internet search engine. 2 @® Explanation The first thing you should do when a Black Screen of Death appears is identify the error's source by searching for the error text message in Microsoft's knowledge base or across the internet in general with a search engine such as Google. This will help you identify what is causing the problem so that you can troubleshoot it. All the other options require significant effort and may or may not solve the issue. They should not be the first steps you take to resolve a Black Screen of Death. References 7.8.3 Troubleshooting Windows Part 2 @ 7.8.4 Troubleshooting Windows Facts Part 2 g_trouble_win_part2_os_halted_blue_screen_sol_pp7.question.fex v Correct You are working on your Windows 10 computer during a fierce thunder storm. Lightning strikes the nearby transformer, and your office loses all power. Since your laptop's battery is dead, your computer instantly turns off. Once power to the building has been restored, you turn your computer on and notice that you are now getting a missing DLL error message. Which of the following tools is MOST likely to rectify this issue? - @ SFC () defrag () chkdsk () bootrec https://labsimapp.testout.com/v6_0 591/exam-engine.html/bf7f1496-18ef-4dec-936¢c-7e9cfe840a71/exam-session/35961185/0f80c68e-4787-4393-81... 6/9

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3/24/24, 5:11 PM Individual Response Explanation System File Checker (SFC) is integrated with Windows Resource Protection, which protects Registry keys and folders as well as critical system files. If any changes are detected to a protected system file, the modified file is restored from a cached copy located in the Windows folder itself. The chkdsk (check disk) command checks the hard drive for errors, such as read errors and other storage-related errors. If errors are found, chkdsk has the ability to try to fix these errors. The defrag command lets you defragment your hard disk, but this command does not fix missing DLL files. The bootrec command (or the bootrec.exe utility) is a tool provided by Microsoft in Windows Recovery Environment, or Windows RE. This command is typically used to troubleshoot boot issues and is capable of fixing such things as the mater boot record, the boot sector, and the Boot Configuration Data (BCD) store. References 7.8.1 Troubleshooting Windows Part 1 @ 7.8.2 Troubleshooting Windows Facts Part 1 g_trouble_win_part2_sfc_missing_dll_sol_pp7.question.fex Vv’ Correct Which of the following is a troubleshooting step to try when troubleshooting application conflicts? — @ Check for application driver updates. () Restart services. () Rename files in Registry Editor. () Run System File Checker. Explanation https://labsimapp.testout.com/v6_0 591/exam-engine.html/bf7f1496-18ef-4dec-936¢c-7e9cfe840a71/exam-session/35961185/0f80c68e-4787-4393-81... 7/9

3/24/24, 5:11 PM Individual Response Checking for application driver updates is the best solution. Also, checking for updates to the application itself and Windows are good troubleshooting steps during application conflicts. Restarting services is a troubleshooting step for boot problems. Running System File Checker is a troubleshooting step best suited for boot problems, the inability to open a file, unexpected shutdowns, and slow performance. Renaming files in the Registry Editor is a troubleshooting step for a corrupted Windows user profile. References 7.8.1 Troubleshooting Windows Part 1 [% 7.8.2 Troubleshooting Windows Facts Part 1 [% 7.8.4 Troubleshooting Windows Facts Part 2 R —— 7.8 oubleshoot Windows Application v Correct Which of the following BEST describes the Blue Screen of Death (BSoD)? () A No operating system found error. () Atime drift error. —> @® A Windows stop error. () A Not enough USB controller resources warning. Explanation The Blue Screen of Death (or Black Screen of Death in Windows 11) is a Windows stop error that displays when Windows cannot continue to function. The No operating system found error is not associated with the Blue Screen of Death. The Not enough USB controller resources warning is not associated with the Blue Screen of Death. Time drift does not generate an error page by itself. References 7.8.3 Troubleshooting Windows Part 2 https://labsimapp.testout.com/v6_0 591/exam-engine.html/bf7f1496-18ef-4dec-936¢c-7e9cfe840a71/exam-session/35961185/0f80c68e-4787-4393-81... 8/9

3/24/24, 5:11 PM Individual Response @ 7.8.4 Troubleshooting Windows Facts Part 2 g_trouble_win_part2_windows_stop_error_pp7.question.fex Copyright © The Computing Technology Industry Association, Inc. All rights reserved. https://labsimapp.testout.com/v6_0_591/exam-engine.html/bf7f1496-18ef-4dec-936¢-7e9cfe840a71/exam-session/35961185/0f80c68e-4787-4393-81... 9/9

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