Assignment7DraftSDDTestCasesDavidKintz

Draft System Design Document for Appointment Scheduling Interface Page 2 Revision History Name Date Reason for Changes Version David Kintz 10/01/23 Draft for sections 1-4 v0.1 David Kintz 10/8/23 Draft for section 6-7 V0.2 David Kintz 10/23/23 Draft for Section 8 V0.3

Draft System Design Document for Appointment Scheduling Interface Page 5 3. System Overview The ASI system will enable users to schedule, reschedule, and cancel appointments more efficiently using a web-based interface. This function will reduce the current patient scheduling burden on FSC employees while providing patients with a 24/7 accessible PCP/SCP scheduling portal. This will not only reduce the workflow of both the medical staff and the receptionist team, but it will also improve patient satisfaction by reducing long wait times to call in and schedule an appointment. 3.1Goals, Functionality and Architecture Previous patient satisfaction surveys and online reviews have shown that FCS has faced significant shortcomings with the current appointment scheduling process. Due to the current antiquated scheduling system, the process is tedious which results in long wait times for patients and additional workload for the receptionist team. The proposed ASI is a complete redesign of the older system which will improve appointment and PCP/SCP scheduling. The ASI is designed to provide an appealing user interface and experience for over 1500 FCS patients. This interface will feature a new user account creator, account management to update patient information, PCP/SCP scheduler up to three months in advance, medical staff agenda and calendar management, and DBMS access for the medical administrator. The primary benefit of the ASI system is to allow patients 24/7 access to make appointments using a web interface, opposed to having to call and deal with long wait times has the receptionist team browses through paper care provider schedules. In addition, care providers and other medical

Draft System Design Document for Appointment Scheduling Interface Page 8 4.2Subsystem Decomposition The top-level ASI subsystems are as follows  Patient Account Creation This subsystem provides services for patient account creation, editing, and deletion of patient information and demographics.  User Account Creation This subsystem provides services for employee (non-patient) account creation, editing, and deletion of users, and role assignments for DBMS stored data access.  Appointment Scheduling This subsystem provides services for scheduling, editing, and canceling patient appointments.  PCP/SCP Calendar Management This subsystem provides services for PCP/SCPs to update and manage their personal calendars, which are used for patient appointment scheduling. 4.3Access Control and Security The ASI system, with its interfaces with both the web server and DBMS, will require the use of user authentication and key encryption due to the medical information provided by patients and medical staff. This information is governed by HIPAA regulations; therefore, it must be safeguarded using proven cybersecurity techniques. Before users can enter personal data into the system, they must first be authenticated, and their profiles segregated from other profiles to prevent the mixing of private information.

Draft System Design Document for Appointment Scheduling Interface Page 11 5.2 Non-Database Management System Files <Describe detailed description of all non-DBMS files and include a narrative description of the usage of each file including if the file is used for input, output, or both. Include the file structure, record length, access method, file size, and update frequency. . Remove these directions after completing the section.> 5.3 Corrections < Make any corrections to your previous SDD and list the corrections. Remove these directions after completing the section.>

Draft System Design Document for Appointment Scheduling Interface Page 14 7. Human Interface Design This section provides an overview of the human interface and user interface design. The ASI system functionality from the user’s perspective is discussed along with some sample web page mockups. 7.1 Functionality from User Perspective To make an appointment using the FCS ASI, a user is required to access the webpage using their web browser of choice. Users will be greeted on the FCS landing page and given the option to log into their portal or create an account. Besides the information provided on the landing page, users must create an account to be granted the proper credentials or log in to access the ASI system. If the user needs to create an account, they will be prompted to fill out the HTML form with their personal and credentialing information. Once validated by the web site, the system with either confirm or deny the account and the user will be sent confirmation of the new account. After a user’s credentials have been established and their user information is saved in the DBMS, the user can now log into their account. Once they log in, the user can select the following from the website’s menu: Schedule an Appointment, Your Appointments, and Your Account. The Schedule an Appointment menu button will direct the user to the appointment scheduler, which will allow them to schedule an appointment. When scheduling an appointment, the user will be shown a monthly calendar with the days their PCP/SCP is available. The user can then click on the available day of their choice to be shown the available times. After the user

Draft System Design Document for Appointment Scheduling Interface Page 17 Patient account creation page. Patient scheduling page.

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Draft System Design Document for Appointment Scheduling Interface Page 21 8.1.1 TC001 Discussion. Test case TC001 displays the 8 steps required for a user to schedule an appointment using the ASI system. During the testing phase, all steps passed, and no errors were identified. The steps are as follows: Step 1, the user selects an appointment which should result in the new appointment appearing on the ASI calendar. Step 2, the user will navigate through the calendar and click on the day that is needed for the appointment. Step 3, the user will select the option to choose a patient from the list of available patients. Step 4, the user will select the patient for the appointment from the list of available patients. Step 5, the user will select a service provider (PCP/SCP) from the list of available providers. Step 6, the user will choose a treatment room from the list of available rooms. Step 7, the user will choose an appointment start and end time from the list of available times. Step 8, the user will save the appointment details in which the dialog box closes, and the schedule will refresh showing the requested appointment added to the calendar. 8.2 Test Case TC002 Cancel Scheduled Appointment Test Case Steps Description Test Data Expected Results Actual Results Test Case Status Step 1 Select the appointment to be canceled Log in as patient “John Jones” The option to cancel the appointment appears The option to cancel the appointment appeared pass Step 2 Select the cancel button N/A Dialog box opens with appointment cancellation YES or NO confirmation Dialog box opened with appointment cancellation YES or NO confirmation pass Step 3 Select the cancel appointment confirmation N/A “Appointment has been canceled” dialog box appears “Appointment has been canceled” dialog box appeared pass Step 4 Check email for cancelled Log into email Appointment cancelled notification email sent Appointment cancelled notification email was pass

Draft System Design Document for Appointment Scheduling Interface Page 22 appointment notification account by system and received by patient sent by system and received by patient 8.2.1 TC002 Discussion. Test case TC002 displays the 4 steps required for a user to cancel an existing appointment using the ASI system. During the testing phase, all steps passed, and no errors were identified. The steps are as follows: Step 1, the user selects the scheduled appointment which should result in the appointment being removed from the calendar the patient being notified via email. Step 2, the user will select the button to cancel the appointment which will result in the appearance of a dialog box asking to confirm the cancellation. Step 3 is when the user confirms the appointment cancellation by clicking on the “yes” button, resulting in an appointment canceled dialog box. Step 4 is when the ASI system sends the user an email confirming that the appointment was cancelled. 8.3 Test Case TC003 Schedule New Appointment without Data Test Case Steps Description Test Data Expected Results Actual Results Test Case Status Step 1 Select the option to add a new appointment N/A The option to add new appointment appears with calendar as selected The option to add new appointment appeared with calendar as selected Pass Step 2 Circumvent the calendar and click on the “next” button without selecting a day for the appointment N/A Dialog box appears prompting the user to select a valid date from the calendar Dialog box appeared prompting the user to select a valid date from the calendar pass Step 3 Navigate the calendar and click on the day for the appointment Use 12/17/2020 Thursday Day appears as selected Day is selected pass

Draft System Design Document for Appointment Scheduling Interface Page 23 Step 4 Click on the option to choose patient N/A Dialog box appears Dialog box appeared pass Step 5 Circumvent the patient list and click on the “next” button without selecting a patient N/A Dialog box appears prompting the user to select a patient from the patient list. Dialog box appeared prompting the user to select a patient from the patient list. pass Step 6 Navigate the patient list and choose patient John Murphy Patient name appears as selected Patient name appeared pass Step 7 Circumvent the Service Provider list and click on the “next” button without selecting a provider N/A Dialog box appears prompting the user to select a provider from the provider list. Dialog box appeared prompting the user to select a provider from the provider list. pass Step 8 Navigate the Service Provider list and choose available service provider Dr. Bryant Service provider's name appears as selected Service provider's name appeared pass Step 9 Select the “next” button without selecting an available room N/A Dialog box appears prompting the user to select an available room from the room selection list. Dialog box appeared prompting the user to select an available room from the room selection list. pass Step 10 Choose available room Room 4 Room number appears as selected Room number appeared as selected pass Step 11 Select the “next” button without selecting an appointment start/end time N/A Dialog box appears prompting the user to select an appointment start/end time Dialog box appeared prompting the user to select an appointment start/end time pass Step 12 Choose appointment start/end time. Start 9:20 am End 10:00 am Start and end time appear as selected Start and end time selected. pass Step 13 Save start and end time N/A Dialog box closes, schedule refreshes with the new appointment Dialog box closed, schedule refreshed with the new appointment pass 8.3.1 TC003 Discussion.

Draft System Design Document for Appointment Scheduling Interface Page 24 Test case TC003 displays the 13 steps required for a user to make an appointment but with user errors and on-screen corrections to ensure that the appointment process can be made without any scheduling errors. When no data is entered by the patient, the system will prompt the user to enter the correct data. During the testing phase, all steps passed, and no errors were identified. The steps are as follows: Step 1, the user selects an appointment which should result in the new appointment appearing on the ASI calendar. Step 2, the user will circumvent the calendar and click on the next button without choosing an appointment, resulting in a dialog box that prompts the user to select a valid day from the calendar. Step 3, the user will navigate through the calendar and click on the day that is needed for the appointment. Step 4, the user will select the option to choose a patient from the list of available patients. Step 5, the user will circumvent the patient list and click on the next button, resulting in a dialog box that prompts the user to select a patient from the patient list. Step 6, the user will select the patient for the appointment from the list of available patients. Step 7, the user will circumvent the service provider (PCP/SCP) list and click on the next button, resulting in a dialog box that prompts the user to select a provider from the provider list. Step 8, the user will select a service provider from the list of available providers. Step 9, the user will click on the next button without selecting an examination room, resulting in a dialog box that prompts the user to select a room from the room list. Step 10, the user will choose a treatment room from the list of available rooms. Step 11, the user will click on the next button without selecting an appointment start/end time, resulting in a dialog box that prompts the user to select a start/end time. Step 12, the user selects an appointment start and end time from the list of available times. Step 13, the user will save the appointment details in which the dialog

Draft System Design Document for Appointment Scheduling Interface Page 25 box closes, and the schedule will refresh showing the requested appointment added to the calendar 8.4 Test Case TC004 Schedule Appointment with Schedule Conflict Test Case Steps Description Test Data Expected Results Actual Results Test Case Status Step 1 Select the option to add a new appointment N/A The option to add new appointment appears with calendar as selected The option to add new appointment appeared with calendar as selected Pass Step 2 Navigate the calendar and click on the day for the appointment Use 12/17/2020 Thursday Day appears as selected Day is selected pass Step 3 Click on the option to choose patient N/A Dialog box appears Dialog box appeared pass Step 4 Navigate the patient list and choose patient John Murphy Patient name appears as selected Patient name appeared pass Step 5 Navigate the Service Provider list and choose available service provider Dr. Bryant Service provider's name appears as selected Service provider's name appeared pass Step 6 Choose available room Room 4 Room number appears as selected Room number appeared as selected pass Step 7 Choose appointment start/end time. Start 9:20 am End 10:00 am Dialog box appears stating that the selected start and end time is not available and to select a new time. Dialog box appeared stating that the selected start and end time is not available and to select a new time. pass Step 8 Choose appointment start/end time. Start 10:20 am End 11:00 am Start and end time appear as selected Start and end time selected. pass

Draft System Design Document for Appointment Scheduling Interface Page 26 Step 9 Save start and end time N/A Dialog box closes, schedule refreshes with the new appointment Dialog box closed, schedule refreshed with the new appointment pass 8.4.1 TC004 Discussion. Test case TC004 displays the 9 steps required for a user to schedule an appointment using the ASI system, but resulting in a time start/end conflict that needs to be resolved for the patient to schedule an available appointment. During the testing phase, all steps passed, and no errors were identified. The steps are as follows: Step 1, the user selects an appointment which should result in the new appointment appearing on the ASI calendar. Step 2, the user will navigate through the calendar and click on the day that is needed for the appointment. Step 3, the user will select the option to choose a patient from the list of available patients. Step 4, the user will select the patient for the appointment from the list of available patients. Step 5, the user will select a service provider (PCP/SCP) from the list of available providers. Step 6, the user will choose a treatment room from the list of available rooms. Step 7, the user selects a start/end time that is not available for the PCP/SCP selected, resulting in a dialog box that notifies the user that time slot is not available and prompts the user to select an available start/end time. Step 8, the user will choose an appointment start and end time from the list of available times. Step 9, the user will save the appointment details in which the dialog box closes, and the schedule will refresh showing the requested appointment added to the calendar.

Draft System Design Document for Appointment Scheduling Interface Page 27 8.5 Testing Types The two testing types that were conducted during this phase are User Acceptance Testing (UAT) and Interface Testing. The Interface Testing was conducted to ensure that the ASI system interfaces, to include the FCS scheduling website server, the PCP/SCP agenda, and the ASI DBMS, successfully communicated the patient appointment request and all systems saved the appropriate data. All interfaces communicated successfully, and no errors were detected. UAT was conducted to ensure that the ASI system performed for the end user as expected. This includes a proper UI system, fast webpage loading screens, and successful scheduling of the patient appointment. Test users reported that all systems and interfaces functioned as expected and user input for slight interface improvements were recorded and will be considered for further development.

Draft System Design Document for Appointment Scheduling Interface Page 28 Appendix. <Add other relevant sections here. Remove these directions after completing the section.>