D235 Interprofessional Communication and Leadership in Healthcare Reflection copy
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Western Governors University *
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D235
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Feb 20, 2024
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Colt Beachboard
Inter-professional Leadership and Communication
Dr. Melinda Contreras
Inter-professional Communication and Leadership in Healthcare Reflection
4/30/2022
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Inter-professional Communication and Leadership in Healthcare Reflection
Part One: Working Styles
In the course, Inter-professional Leadership and Communication, I took an assessment called the 5 Dynamics. It measured your energy in 4 different dynamics: Explore, Excite, Examine, and Execute. Everyone’s assessment is unique to them. In my assessment, I scored effortless in the Explore and Examine dynamics, deliberate plus in Execute, and deliberate in Excite. The areas that I scored effortless in means these areas come naturally to me. In contrast, the areas that I scored deliberate or deliberate plus in means that they do not come natural to me and I have to be
deliberate in those areas. The strengths that these areas give me are: seeing or being aware of new ideas or problems with initiative to fix them, planning and making a timeline, and standard. The challenges that I face are having the energy or motivation to begin the necessary work to complete a problem that arises. I also have to be deliberate with maintaining the required energy to push tasks through to completion for solving the problem. I can see in my daily life that I don’t have trouble identifying a problem or looking for new ideas; that is something that comes naturally to me. I do like to plan and have everything laid out. When I start a new task, usually by the end of the task I have lost interest or I have lost focus and begin looking at a different project. After completing the 5 dynamic assessment, I can now see I have areas that can be improved. The way that I learn the best is in person and with doing hands on material. With both of these I am able to understand the how and why, which follow the 5 dynamic report. The two dynamics that I scored the highest in ask the how and the why. Being present helps me see how
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thing are happening to allow me to learn them better. Hands on learning helps me learn the why and how things fit together to better understand and learn. In a group setting, I would be the person that identifies the idea or problem and starts planning on how best to fix or correct it. I would need to find people that scored higher in the dynamics that I fall short to help fill in the gaps to create a balanced team. I would need to find someone that scored higher in Excite dynamic to energize or encourage the group. I would also need to have someone that scored higher in the execute dynamic so that they could hold me and the others accountable to ensure that all the tasks are completed on time. Building a team with people that cover all of the dynamics will make a well balanced team. Where some may fall short, others would be there to help. Having a well balanced team would make any task or problem easier to complete to be successful.
Part Two: Communication
In communication there is a cycle of waste, which means the conversation could lead to an area of resentment or decreased learning. There is also a cycle of value, which means the conversation is heading to area of better understanding and learning. Both cycles have a place on
the conversation meter which helps gauge the direction a conversation is heading. I now prefer to
use accuracy or authenticity on the conversation meter, which fall in the cycle of value. I have had conversations in the past that have fallen on the wrong side of the conversation
meter. One of the conversations that I have had is a time that I was at work. I was having a conversation with a manager about a new process that they where starting. I did not agree with the new process so when the conversation started I was in the sincerity level on the Conversation
Meter. The level that I should have been on was the authenticity level or at least the accuracy
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building to authenticity. By being on the sincerity level, the conversation that I was having was headed to the cycle of waste which meant the conclusion was going to have a negative outcome. I now see that the conversation was not going any where from the start because I did not start it on the right cycle. If I had allowed the conversation meter to get to authenticity, I could’ve had a better understanding of the reasons for the new process and the reasons for that change. I have learned in order to truly listen, you have to put aside your opinions or pre-conceived notions and truly listen to what someone is telling you. Putting aside your emotions allows you to refrain from having a bio-reaction (anxiety, stress, anger, sadness, etc.). Bio-reactions keep people from really listening and understanding the conversation. I have learned to use the conversation meter to help gauge conversations that I am having and to determine if the conversation is headed for a cycle of waste or if the conversation is headed for a cycle of value. Learning to start a conversation headed for a cycle of value will lead to a more productive and more satisfying conclusion. In most cases, even if you don’t agree, you will have a better understanding of the reasoning. Another conversation that I have had is with a patient recently. This patient wanted to be admitted to the hospital and to have intravenous infusions of antiviral medication. After speaking
with the doctor, I went to the patients room to speak with them. I asked the patient to tell me about the concerns and wants that she had. The patient said that they wanted to be admitted to the hospital and received intravenous antiviral medication and the doctor would not give it to them. During the conversation I was intentionally paid attentive to the tone of my voice and how I was relaying information. While I was controlling my thoughts and actions, the patient became louder and started to yell. I attempted to educate the patient as to why the antiviral medication they where requesting would not make a difference in this situation. The patient had the
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conversation in the sincerity level on the conversation meter. I wanted to move the conversation out of sincerity, because the conversation was currently wasteful. I attempted to advance the conversation to a accuracy, which is the cycle of value. Given the bio-reaction that the patient was having, they where not receptive to any of the education that I was trying to present. The conversation was truly on the cycle of waste because the patient was not receptive to the education. The patient did not understand the reason why they felt as if their needs where being unmet. Even though I controlled my reactions the conversation still was on the cycle of waste. I have learned in order to advance a conversation that it takes all of the participants willing to advance to a cycle of value. You can not build a good relationship with people using the cycle of waste on conversation meter. On the cycle of waste at least on party is going to have negative feelings in regards to the conversation.
In the future I am going to use the communication meter to ensure that the conversation is
on the cycle of value; such as accuracy and authenticity. Being on the cycle of value, such as accuracy or authenticity will increase understanding and learning. By truly listening for accuracy
and authenticity, you can understand the other person’s needs, purposes and concerns in the conversation. If the other person perceives that you are listening, they should be more willing to communicate more openly. In contrast, if the other person doesn’t perceive that you are listening they will not communicate openly. This may lead important information not being shared or someone feeling as if you don’t care what they are saying. This will lead to a cycle of waste, such as pretense or sincerity.
Part Three: Reflection/Hero’s Journey
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At the start of this class, I was nervous and I didn’t know what to expect. After starting the class, Dr. Contreras made the class feel comfortable and safe. After learning the course material I found that I am not as good at communication as I thought that I was. Realizing and accepting that I am not as good as I thought was challenging. The 5 dynamic was one of the areas that I had different perceptions than what I scored. After reading about the reason that I scored the way I did, it was a eye opener. I understand and agree with the rating in the areas that the assessment rated me. I also learned that I do not communicate effectively. Learning about communication and its cycles of waste and cycles of value, I realized I fall in the category of waste. Not only learning but accepting these areas for me to improve on is most valuable. I have learned to identify areas that I need to be more deliberate with while doing tasks. After learning to communicate more effectively, I can communicate with others in a more productive way. This
allows me to communicate effectively and to understand the needs of others in the conversation. I can teach my coworker how to communicate more effectively using the conversation meter and the cycles of waste and value. Teaching them about effective communication could help work flow more smoothly and everyone would feel like there opinions or thoughts mattered.
After teaching them about effective communication, I could help them practice using it in conversation. I am going to maintain the skills that I have learned in the class by teaching others and practicing them everyday. By teaching others, you increase their skills and you increase your own skills. Practicing these skills everyday in all conversations makes you better at communicating. Practice makes perfect. I am going to work on the areas that I am not so good in communication. One of the areas being my emotions. A lot of the time my emotions change the
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direction of the conversation. So I am going to be mindful of my emotions and not allow them to impact my communication.