QUIZ 2 CHAPTER 2 & 3

QUIZ 2 CHAPTER 2& 3 1. What measures the extent to which the output of a process fulfills customer requirements? a. Innovation b. Variability c. Quality- (correct) d. Learning 2. The following information offers data for the pairs of shoes produced and the cost incurred by Sweet Laces Inc. for the year 2017. Pair of shoes produced: 200,000 Direct labor cost incurred: $50,000 Energy cost incurred: $8,500 Raw material cost incurred: $42,000. The productivity of Sweet Laces Inc. for 2017, based on the given data, is _______. a. 1.99 pairs/USD- (correct) b. 1.39 pairs/USD c. 0.99 pair/USD d. 2.64 pairs/USD 3. In the balanced scorecard model, which of the following performance perspectives consists of measures such as flow time, asset utilization, and productivity? a. The financial perspective b. The internal perspective- (correct) c. The customer perspective d. The innovation and learning perspective. 4. ________ measures are inclusive of governance and corporate ethics, in the context of the triple bottom line. a. Environmental sustainability b. Political sustainability c. Economic sustainability d. Social sustainability- (correct) 5. Which of the choices provides is a measure of learning and innovation, in the context of the types of performance measures? a. Patent applications- (correct) b. Employee retention c. Product recalls d. Labor productivity

QUIZ 2 CHAPTER 2& 3 6. Which of the following statements is true? a. A competitive strategy defines how an organization will execute its chosen business strategies. b. Learning is the discovery and practical application or commercialization of a device, method, or idea that differs from existing norms. c. Core competency is a pattern that integrates an organization's major goals, policies, and action sequences into a cohesive whole. d. Mass customization requires companies to align their activities around differentiated customer segments. - (correct) 7. Victoria is planning a vacation to Thailand. Though she has pre- planned her itinerary and accommodation, she's uncertain of how the vacation will turn out. In this case, Victoria's vacation is high in _______. a. credence attributes b. experience attributes- (correct) c. search attributes d. variant attributes 8. An operations strategy is ________. a. a strategy necessary to define the businesses in which a corporation will participate. b. the set of decisions across the value chain that supports the implementation of higher-level business strategies - (correct) c. the decisions management must make as to what type of process structure is best suited to produce goods or create services. d. a strategy necessary to develop plans for the acquisition and allocation of resources among businesses. 9. With automobiles in mind, choose the option that best illustrates an order winner. a. A good-quality radio particular to that brand of automobile b. A comfortable seating arrangement that is similar to other automobiles c. A collision avoidance system particular to that design of automobile- (correct) d. A driver-side airbag that most high-end automobiles have 10. Bolts and Volts Inc. manufactures a variety of electronic goods. They use mass-customization strategies to produce their products available to customers throughout the entire world. They also manufacture various electronic goods on the same assembly line. With this information in mind, what are Bolts and Volts Inc.'s operations aligned around? a. Reliability b. Flexibility- (correct)

QUIZ 2 CHAPTER 2& 3 c. Productivity d. Sustainability 17. Which of the following statements about the Malcolm Baldrige National Quality Award Program is false? a. The theory of the Baldrige Award states that leadership drives the system that creates results. b. The primary purpose of the Malcolm Baldrige National Quality Award Program is to provide a framework for performance excellence through self-assessment to understand an organization's strengths and weaknesses, thereby setting priorities for improvement. c. In the Malcolm Baldrige Award criteria, the strategic planning category focuses on how an organization selects, gathers, analyzes, manages, and improves its data, information, and knowledge assets. - (correct) d. The Malcolm Baldrige National Quality Award Program was created to help stimulate American organizations to improve quality, productivity, and overall competitiveness. 18. It takes fifteen minutes to bake a pizza. The duration of this operation is known as ________ time. a. delay b. processing- (correct) c. standard d. queue 19. The fit and style of a pair of jeans can be classified as which of the following attributes? a. Variant attribute b. Credence attribute c. Search attribute- (correct) d. Experience attribute