Blue and White Mario

Key Players Kara Murphy (Purchasing Manager) David Callum (Gilmore Printing ) Marshall Automobile Club (MAC)

Decision Criteria In-House - Marshal • Cost : More costs associated with welcome kits, employee wages, raw materials, Printing & shipping • Customer Service : Can maintain high customer service • Confidentiality/Privacy : Least risky as information is processed in-house • Sustainability : Depletion of natural resources , GHG emissions & Wastage • Cost : More costs associated with welcome kits, employee wages, raw materials, Printing & shipping • Customer Service : Can maintain high customer service • Confidentiality/Privacy : Least risky as information is processed in-house • Sustainability : Depletion of natural resources , GHG emissions & Wastage Outsourcing to Gilmore • Cost : Moderate cost associated with the estimation around $130,000/year + Mailing costs • Customer Service : Good service levels may be maintained as Gilmore has established business history with Large corporations. However, things can go sideways and this cannot be guaranteed! • Confidentiality/Privacy : Quite risky as confidential data can be mishandled. • Sustainability : If Gilmore's operations result in environmental non- compliance, both companies may face legal consequences. Marshal may be held accountable for the actions of its outsourcing partner. • Cost : Moderate cost associated with the estimation around $130,000/year + Mailing costs • Customer Service : Good service levels may be maintained as Gilmore has established business history with Large corporations. However, things can go sideways and this cannot be guaranteed! • Confidentiality/Privacy : Quite risky as confidential data can be mishandled. • Sustainability : If Gilmore's operations result in environmental non- compliance, both companies may face legal consequences. Marshal may be held accountable for the actions of its outsourcing partner. Outsource 3 rd party to Digitize • Cost : Least cost as no inventory, shipping, wages for employees etc. Higher ROA • Customer Service : On time delivery and achieve good service levels. • Confidentiality/Privacy : Data may be vulnerable to being hacked/misused, Ensure the 3 rd party complies with data protection laws and regulations and define key clauses in contract. • Sustainability : Greener approach. • Cost : Least cost as no inventory, shipping, wages for employees etc. Higher ROA • Customer Service : On time delivery and achieve good service levels. • Confidentiality/Privacy : Data may be vulnerable to being hacked/misused, Ensure the 3 rd party complies with data protection laws and regulations and define key clauses in contract. • Sustainability : Greener approach.

Action/Implementation plan