530- Milestone 2

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1 Milestone Two Emilee Krenzien Southern New Hampshire University MBA 530: Leading People and Organizations Dr. Joy Ellington July 24, 2022

2 Business Problems There are a few business problems the company is currently facing. Employees are not satisfied with the current work environment. Problems that are caused by an unsatisfactory work environment include lack of productivity, increased turnover, and customers can have worse experiences interacting with employees (Pinicu, 2020). These problems not only impact the morale of employees, but it can hinder the success of the business as a whole. The employees are the backbone to the company. Without employees, none of the business tasks will be completed and product/services will not be sold. One of the biggest problems that is occurring is a lack of trust between employees and their supervisors. This problem can quickly lead to a hostile work environment. An adaptive leadership toolkit will help solve these issues by giving supervisors the tools they need to improve the skills they are lacking. The adaptive leadership toolkit will include communication skill, emotional intelligence, and strategic thinking. These leadership tools will give supervisors the skills and resources they need to guide them to do better and improve. Everyone has things they can improve on, an adaptive leadership toolkit will give leaders ways to analyze their own performance and where they could make improvements. Current Strengths The current strengths of the company include client/customer relations, workplace safety, and clearly defined quality goals. These strengths are allowing the company to conduct business well. It is important to have good client/customer relationships because a good experience will keep customers returning. Workplace safety is also important. Employees should not go to work wondering if they are going to go home safely at the end of their shift. It is also very important that quality goals are well defined. Employees need to know what standards they are supposed to

3 be meeting. It is difficult for employees to meet standard goals if they are unaware of what those goals are. All of the strengths listed above are critical to the workplace because they keep sales going, employees are remaining safe, and quality goals are being met. Current Weaknesses The current weaknesses are communication, trust, and recognition. There is a huge communication gap between supervisors and the employees they are supervising. When asked if their supervisors give feedback on where improvements can be made, only 38% of all employees said they felt their supervisor was communicating this feedback. It is imperative that employees know where improvements need to be made. Without feedback on their performance, employees will not know their work is not meeting expectations. Trust is also a big problem in the workplace. Only 24% of employees can say they trust their supervisor and that number is steadily dropping over the years. Employees need to be able to trust their supervisors to know that they are making the best decisions for the company and its employees. Another weakness is lack of employee recognition. Employees need to be recognized when they go above and beyond, or even just perform their job well. This creates a sense of value to the employee. Employees that feel valued are more likely to remain loyal to the company and perform better work. Fixing the weaknesses listed above will help insure there is a lower turnover rate, increased productivity, and happier employees. A self-analysis can help supervisors note their own weaknesses. Once supervisors are aware of their downfalls, they can reference the adaptive leadership toolkit to find materials on how to go about making improvements to their leadership. Supervisors that are aware of their weak points can create a personal development plan to take actions to improve their leadership skills. Overall this will create a better work environment with more motivated employees.

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4 Personal Development Plan Making changes to the way one behaves can be overwhelming. With a personal development plan, the big picture goal is broken down into smaller milestones that will add up to the big picture goal in the end. SMART goals are the most impactful way to set goals that are attainable. SMART stands for Specific, Measurable, Achievable, Realistic, and Timely (Team 2022). Creating a personal development plan, using SMART goals, will help supervisors set goals for themselves that are on a specific timeline. This timeline will help leaders make regular changes throughout the timeline and end up a better leader in the end. Improving weaknesses in leadership will not only help leaders do their jobs more effectively, but it will also trickle down to every employee working under that supervisor. Many of the problems or weaknesses listed above would go away with better management. Not all changes happen overnight, but employees will be receptive to their supervisor working on their leadership skills and trying to make changes for the better. Leadership Styles There is no one size fits all leadership style. Supervisors should be well versed in the different categories of leader and make their own variation. Taking elements from each leadership style is the best way to create effective leadership within the company. Employees want to be recognized and shown that they are valued in the company. To achieve this, a leader could take some elements for the Transactional leadership style and the Participative leadership styles. With the transactional leadership style, a supervisor could set up a rewards program for employees that work hard in the company. Participative leadership will help employees feel included and valued in the decision making process. Authoritarian leadership can help outline expectations very clearly. Delegative leadership can work in instances where there are some

5 highly experienced employees that want to start taking on a leadership style role. As stated previously, there is no one leadership style that will work for every workplace. A personal development plan can help leaders implement new leadership styles and reflect on how the changes are making the workplace. If they make it better, great, but if they make the work environment worse, it is time to try something new.

6 Resources Picincu, A. (2020, August 31). The effects of low job satisfaction . Small Business - Chron.com. Retrieved July 25, 2022, from https://smallbusiness.chron.com/effects-low-job-satisfaction-10721.html Team, C. F. I. (2022, May 8). Smart goals . Corporate Finance Institute. Retrieved July 25, 2022, from https://corporatefinanceinstitute.com/resources/knowledge/other/smart-goal/

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