Introductio4

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Harvard University *

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20410

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Business

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Nov 24, 2024

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Uploaded by BrigadierLark2346

Exercise 3 Introduction: The case study "The Well-Paid Receptionist" revolves around the story of Harvey Finley and his receptionist, Cathy Brannen. Harvey Finley had started his own business, Troupville Business Systems, and Cathy was his first employee. However, Harvey was shocked to discover that Cathy had earned $127,614.21 for her services the previous year, which was significantly higher than he had expected. This case study raises several important issues, such as the importance of finding and retaining skilled employees, the value of compensation in attracting and retaining talent, and the role of perception in determining the worth of an employee. Determining Importance: The first important skill in responding to a synthesis prompt is determining importance. In the case of "The Well-Paid Receptionist," it is significant to note that the amount of Cathy's salary was a significant and surprising factor in the case. This implies that the compensation of an employee is an important factor in the case. Additionally, the background information presented about Harvey Finley's career trajectory leading up to the creation of his business is essential in understanding the context in which the case occurred. His prior struggles to find and hire the right person for the receptionist role highlight the significance of having a competent and skilled employee in that position. Summarizing: Summarizing the case study, it can be said that Harvey Finley hired Cathy Brannen as his first employee when he started his business, Troupville Business Systems. While her salary was initially planned to be $14,000, Harvey was impressed by her skills and experience, and ultimately offered her an additional incentive to take the job. He later discovered that she had earned $15,900 in her previous job, which suggests that she brought valuable experience and skills to her role as Harvey's receptionist. Harvey was initially taken aback by the amount of her salary, but he eventually came to appreciate the value she brought to the company. Connecting: Connecting the various elements of the case study, it can be concluded that Harvey's decision to hire Cathy was based on the importance

of finding the right person to help start his business. He was willing to offer a higher salary and additional incentives to secure her services. Additionally, the fact that Cathy had earned more in her previous job indicates that she was a valuable asset to her previous employer and suggests that she brought valuable experience and skills to her role as Harvey's receptionist. Harvey's initial shock at the amount of her salary highlights the role of perception in determining the value of an employee. However, as he came to appreciate her skills and experience, he recognized the value she brought to the company and ultimately retained her services. Analysis: The case study "The Well-Paid Receptionist" highlights several important issues related to compensation and the value of skilled employees. First, it shows that compensation is an important factor in attracting and retaining talent. By offering a higher salary and additional incentives, Harvey was able to secure the services of Cathy, who brought valuable experience and skills to the company. Second, the case study demonstrates the value of skilled employees. Cathy's previous salary suggests that she was a valuable asset to her previous employer, and her experience and skills proved to be invaluable to Harvey's company. Third, the case study shows the role of perception in determining the value of an employee. Initially, Harvey was taken aback by the amount of Cathy's salary, but as he came to appreciate her skills and experience, he recognized the value she brought to the company. Conclusion: In conclusion, the case study "The Well-Paid Receptionist" provides an insightful illustration of the importance of recognizing and valuing the contributions of skilled employees. Through the lens of the three key skills of determining importance, summarizing, and connecting, we can analyze the case study and gain a deeper understanding of the factors that led to Cathy Brannen's high salary and the significance of her role in the success of Troupville Business Systems. The case study underscores the importance of recognizing the value of qualified and skilled employees, even if it means

paying a higher salary to attract and retain them. Employers who value and invest in their employees are more likely to see long-term success in their businesses. Overall, the case study provides valuable insights for employers and employees alike, highlighting the importance of recognizing and rewarding excellence in the workplace.

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